Experience

TDP

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Programme Manager

  • Jan 2019 - Present

• Project Management Consultant

  • Jan 2015 - Present

  Responsible for leading on both internal and external projects. Provide change management expertise for both public and private sector contracts.



Caroline Fox Limited

• United Kingdom
• Financial Services

• Director

  • Jun 2012 - Jan 2015

  Provided project management and training expertise on a contract basis. Worked at an NHS Trust as a project manager for a major, hospital-wide training implementation. Prior to this, successfully completed a short term contract as Programme Manager for the initiation stage of an HR Transformation programme. Provided project management and training expertise on a contract basis. Worked at an NHS Trust as a project manager for a major, hospital-wide training implementation. Prior to this, successfully completed a short term contract as Programme Manager for the initiation stage of an HR Transformation programme.



Covea Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Business Change Manager

  • Jul 2013 - Apr 2014

  Project Manager for the initiation phase of a facilities programme. Also, established the 'Programme Management Office' to support the set-up of a major new distribution channel. Project Manager for the initiation phase of a facilities programme. Also, established the 'Programme Management Office' to support the set-up of a major new distribution channel.


Elworth Primary School
• Support Teacher

  • Jan 2012 - Jun 2012


Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Programme Manager

  • 2009 - 2011

  Responsible for shaping and leading major change initiatives, including the design and implementation of a communications strategy for a sensitive bank closure programme. Accountable for a range of key projects during the Halifax/Lloyds integration, ranging from the design of colleague training solutions to the development and production of management information to support system testing processes. Produced a suite of training materials to support the management information rollout. Responsible for shaping and leading major change initiatives, including the design and implementation of a communications strategy for a sensitive bank closure programme. Accountable for a range of key projects during the Halifax/Lloyds integration, ranging from the design of colleague training solutions to the development and production of management information to support system testing processes. Produced a suite of training materials to support the management information rollout.

• Implementation Manager

  • 2005 - 2008

  Developed and implemented the transfer procedures for over 100 Halifax Estate Agencies to Equity Partnership status (a form of franchise). Key player in the early strategic development of this complex business channel. Worked directly with the training team to ensure new Equity Partners were given a comprehensive induction and ongoing support. Developed and implemented the transfer procedures for over 100 Halifax Estate Agencies to Equity Partnership status (a form of franchise). Key player in the early strategic development of this complex business channel. Worked directly with the training team to ensure new Equity Partners were given a comprehensive induction and ongoing support.



HBOS

• United Kingdom

• Head of Agency Operations

  • 2005 - 2005

  Responsible for an Operations Team, which looked after 450 Halifax agencies (small counter operations). In addition to training, key areas of focus were sales management, risk management and agency commission (c£35m budget) Responsible for an Operations Team, which looked after 450 Halifax agencies (small counter operations). In addition to training, key areas of focus were sales management, risk management and agency commission (c£35m budget)

• Sales and Projects Manager

  • 2002 - 2004

  Managed relationships with product sales areas (agreement and delivery of targets) and coordinated key change programmes for the agency channel (i.e. changes to Financial Services regulation). Designed training materials to support the changes.

• Agency Sales Manager

  • 2000 - 2002

  Directly responsible for the day-to-day running of over 40 agencies (owned by 3rd parties). Provided training and coaching support to agency colleagues. Instrumental in the design and delivery of numerous presentations to groups of Agents.



Halifax

• Banking
• 700 & Above Employee

• Regional Project Manager

  • 1998 - 1999

  At short notice, comprehensive 6-week training programme designed and delivered to a new telephone mortgage team. Colleagues able to quickly contribute to achievement of service and business levels.

• Training Manager

  • 1997 - 1998

  Managed the roll-out of a major training programme to support the transition to a paper-free environment in a large administration centre (c150 colleagues)

• Regional Trainer

  • 1995 - 1997

  Delivered a number of core skill and technical courses across the North West region. Also designed and delivered a range of ‘bespoke’ training solutions.

• Training Manager

  • 1994 - 1995

  Responsible for developing and delivering training solutions for c90 colleagues in a new business processing centre