Caroline ELISSALDE

L2 support at AODocs
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Contact Information
us****@****om
(386) 825-5501
Location
Paris, Île-de-France, France, FR
Languages
  • German Professional working proficiency
  • Spanish Professional working proficiency
  • English Full professional proficiency
  • French Native or bilingual proficiency
  • Italian Limited working proficiency
Skills

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Laurent Delaforge

Caroline quickly became a referent for her scope (expense) which is nevertheless huge. Also, she is always ready to help and to give a lot of positive energy. Furthermore she is pleasant and easy to work with.

Gaëtan de Jacquelot

J'ai travaillé avec Caroline dans le cadre d'un projet international sous SharePoint 2007 (outil Microsoft de gestion de contenus). Caroline est MOA sur le projet et comprend parfaitement les problématiques du métier informatique et Web. Elle sait s'adapter de façon autonome et nous transcrire parfaitement les besoins utilisateurs. Elle est de plus une personne avec qui il est très agréable de travailler.

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Credentials

  • ITIL Foundation Certificate in IT Service Management
    PeopleCert
    Aug, 2018
    - Sep, 2024
  • PRINCE2 Foundation Certificate in Project Management
    PeopleCert
    Jun, 2018
    - Sep, 2024

Experience

  • AODocs
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • L2 support
      • Feb 2021 - Present

  • Traveldoo, Expedia Group
    • France
    • Software Development
    • 1 - 100 Employee
    • Application Support Analyst
      • May 2018 - Feb 2021

      Tech support on Traveldoo solution (B2B SaaS for Business travel and Expense management)Bug analysisIncidents follow upReporting Tech support on Traveldoo solution (B2B SaaS for Business travel and Expense management)Bug analysisIncidents follow upReporting

  • PROXIAD
    • France
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Business Analyst - Natixis Assurances
      • Mar 2018 - May 2018

      Functional acceptance testing on the UI for contract management (property and casualty insurance Completion of the cases to validate the new version:• Acceptance validation• Non-regression validationContract subscription, additional clauses subscription, desktop publishing, data feeds…

    • Gestionnaire de base de données - Ramsay Générale de Santé
      • Oct 2017 - Feb 2018

  • Proxiad
    • France
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Maintenance IT Middle - Boursorama Banque
      • Jan 2015 - Aug 2017

      Follow up of the defects and upgrades for the CRM applicationAnalysis and corrective actions : directly with sql scripts or with specific requests to our software development teamFunctional documentation (functional requirements, procedures) Follow up of the defects and upgrades for the CRM applicationAnalysis and corrective actions : directly with sql scripts or with specific requests to our software development teamFunctional documentation (functional requirements, procedures)

  • Groupe Hélice
    • France
    • Banking
    • Point of contact for third-party application maintenance - RATP
      • Feb 2013 - Jan 2015

      Follow up of the defects and upgradesAnalysis, tests, support for user requirementsFunctional documentation on Enterprise Architect (functional requirements and use cases) Follow up of the defects and upgradesAnalysis, tests, support for user requirementsFunctional documentation on Enterprise Architect (functional requirements and use cases)

  • Visa Europe
    • United Kingdom
    • 1 - 100 Employee
    • AMOA
      • Dec 2012 - Feb 2013

    • Application manager - Société Générale
      • Nov 2010 - Oct 2012

      Batch jobs follow-upCustomer complaints : research and analysis Process optimization Batch jobs follow-upCustomer complaints : research and analysis Process optimization

  • ORALYS (Groupe ORTEC)
    • Administrative assistant - RATP
      • Dec 2009 - Nov 2010

      Support to the management and the writing of the maintenance contracts.Contribution to all the steps of the invitation to tender. Work acceptance follow-upValorization of the maintenance stock Support to the management and the writing of the maintenance contracts.Contribution to all the steps of the invitation to tender. Work acceptance follow-upValorization of the maintenance stock

  • Chiesi
    • Slovakia
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • IT Communication Consultant
      • Sep 2009 - Nov 2009

      Supporting the deployment of a new intranet website (on sharepoint 2007) :- Supporting the deployment of a new intranet website (on sharepoint 2007) :-

  • Groupe HN
    • France
    • Real Estate
    • Programmer analyst
      • Jul 2009 - Sep 2009

      Training : COBOL, JCLBanking applications development Training : COBOL, JCLBanking applications development

  • (coaching agency)
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Marketing and e-Communication Manager
      • Sep 2008 - Dec 2008

      Administration of the 360° personality test platformUser supportDefects and evolutions follow-upTraffic follow-upSearch engine optimization CRM : building and qualification of prospection files, e-mailing campaings, creation of brochures.. Administration of the 360° personality test platformUser supportDefects and evolutions follow-upTraffic follow-upSearch engine optimization CRM : building and qualification of prospection files, e-mailing campaings, creation of brochures..

  • Natixis
    • France
    • Financial Services
    • 700 & Above Employee
    • International IT Communication Manager
      • Mar 2007 - Aug 2008

      -Animation of the Editorial board-Internal newsletter-Webconferences-Extranet website: restructuration and animation-Coordination of the brand change activities-Coordination of the international directory updating -Animation of the Editorial board-Internal newsletter-Webconferences-Extranet website: restructuration and animation-Coordination of the brand change activities-Coordination of the international directory updating

  • Alcatel-Lucent
    • Telecommunications
    • 1 - 100 Employee
    • Junior Communications Manager
      • Nov 2004 - Dec 2006

      -Coordination of all the communication actions for the deployment of a new messaging system within the Group.-Organization of events -Writing and diffusion of the internal and external information in English and French on the Intranet. -Creation of several brochures and user guides -Making of several internal documents: forms, presentations -Coordination of all the communication actions for the deployment of a new messaging system within the Group.-Organization of events -Writing and diffusion of the internal and external information in English and French on the Intranet. -Creation of several brochures and user guides -Making of several internal documents: forms, presentations

Education

  • ISEE Business School
    Master's degree, Marketing
    2005 - 2006
  • ISEE Business School
    Master's degree, Communication
    2004 - 2005
  • ECS-ISERP
    Certificate, Communication
    2003 - 2004
  • Université Paris-Est Marne-la-Vallée
    Bachelor's degree, English Literature and Civilization
    2000 - 2003

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