Experience

Arab Bank Australia

• Australia
• Banking
• 1 - 100 Employee

• Operational Risk Analyst

  • Jan 2016 - Present

  Assisting to design, implement and execute an efficient and effective 2nd Line of Defence via: - Maintaining and embedding the Operational Risk Management Framework (ORMF).- Working closely with the business units to optimise risk/reward.- Assist to develop, maintain and embed the Bank’s operational risk management tools and methodology.- Risk monitoring, reporting and analysis.- Involvement in project work.- Ensuring Business Continuity Management is adhered to.

• Risk & Compliance Officer

  • Oct 2013 - Dec 2015

  Refer to Operational Risk Analyst details and also:- Assisted in implementing and embedding the Compliance Management Framework including the Compliance Monitoring Program.- Conducted assessments and recommendations of AML and CTF investigations.- Approved, recommended and declined High Risk customers and transactions.- Analysis of the Transaction Monitoring System data

• Customer Service Manager

  • Jul 2002 - Oct 2013

  Assisted in growing the business portfolio by cross-selling the Bank’s range of products and provide excellence in service that is in line with ABAL’s strategy and business plans via :- Retention of existing plus origination of new clients, in line with ABAL’s strategy.- Cross-selling a range of ABAL’s products and services which maximises the financial return opportunity from the clients within the branch’s designated portfolio.- Delivery of a level of service that meets/exceeds what the client expects.- Actively develop the business activities of the branch, by encouraging the Customer Service Representatives staff to identify customer needs and sales opportunities and match these with the Bank’s products and services and in line with the Strategy and Risk Appetite Statement.

• Customer Service Supervisor

  • Jan 2002 - Jul 2002

  Refer to Customer Service Manager details.

• Customer Service Representative

  • Nov 1999 - Dec 2001

  Assisted the Customer Service Supervisor grow the business portfolio by cross-selling the Bank’s range of products and provide excellence in service that is in line with ABAL’s strategy and business plans via:- Cross-selling a range of ABAL’s products and services which maximises the financial return opportunity from the clients.- Delivery of a level of service that meets/exceeds what the client expects.- Ensuring all transactions are processed in a timely and efficient manner in line with the Bank’s policies and procedures.