Experience

Outward Housing

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Senior HR Administrator

  • Dec 2021 - Present

  •First port of call to manager all HR administrative queries, incoming calls providing a customer friendly service. Manage the HR email inboxes ensuring they are dealt with in a timely manner and action logged. Making sure confidentiality is kept at all times. •Managing all processing of invoices, ID cards, petty cash and any team requests so that HR services are efficient and effective. •Providing administrative support to HR Manager in the discipline and grievance processes, including note taking at investigations. To complete OH referrals where necessary. •Maintain individual staff folders on the server ensuring that all documents such as probation, appraisals, return to works, BPS, DBS records are filed and kept monitored if needed. •Collating and preparing the monthly KPI reporting figures, and other statistical information as required. Monitor absence making sure all necessary fit notes are received and meetings complete. •Undertaking all L&D administration relating to events and learning activities. •Registering staff for mandatory e-learning and classroom training and monitor the successful completion of the training. Recording all training and development activities for each member of staff and ensure their refresher training and certificates are up-to-date. •Recruitment – interview scheduling, adding candidates to screening, chasing references and completing checks. Draw up contracts and facilitating Welcome Days Show less



Phase Eight

• United Kingdom
• Retail
• 300 - 400 Employee

• Online Partner Manager

  • Jul 2021 - Dec 2021

  • Managing online trade for all brand partners and reporting to the head of concessions. • Identify and pursue trading opportunities for current and new partners • Collaborate and build strong partner relationships for the brand • Create weekly/monthly/ad hoc trade analysis for all partner websites • Set up and maintenance of all promotional sale activities on partner sites - improve the performance by reaching out to partners for coverage on-site. • Managing end-to-end product launch across all partner websites by identifying where we can improve launch - involving IT team to improve data sheets and see the team work with efficiency and improving the lead time. • Maintain all partner guidelines, brief creative teams for any artwork required on websites Show less



Phase Eight

• United Kingdom
• Retail
• 300 - 400 Employee

• Online Trading Coordinator Concessions

  • Mar 2017 - Jun 2020

  • Supporting the Senior Online Trading Manager to deliver the sales plan for the season. •Managing and reporting weekly on trade performance and activity for International and UK concession partners and having an impact on increasing sales through analysis. •Ensuring on time launch and reporting on missing imagery and data, making sure promotions and sale are launched on time and updating marketing calendar of any changes. •Sending images and data to all concession partners and being part of decreasing the time this takes to send by creating better processes with IT. •Taking the lead with marketing opportunities and having improved brand awareness where I have identified an opportunity and seen results through online campaigns. •On boarding new concession partners and streamlining data/imagery processes for time efficiency. •Advise and recommend to marketing and creative team’s products for planned emails, ensuring there is stock and categories are merchandised according to email activity and results in uplifts of sales. •Check coverage on all sites and emails with product merchandised to the top of brand pages to increase customer awareness. Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Online Trading Admin Assistant

  • Feb 2017 - Feb 2017

  Temporary 2 week position with the below responsibilities • Reporting to the Online Trading Manager. Working with 3rd party partners of Topshop providing imagery and content for their online websites. Populating product information sheets and CSV Files. • Updating the Trending Now pages, banners, hero shots on each site showing latest products on trend. • Ensuring the weekly Activity Tracker is up to date with all brandshop updates from Homepage, Mobile, Facebook, Instagram, blog or any other marketing activity. • Using CMS to build the brandshop’s pages for each partner. Making sure relevant images and links are correct. Show less



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Activity Coordinator

  • Sep 2016 - Dec 2016

  • Project manage photography activities and video projects across John Lewis.• Manage relationships with Press, Marketing, Buying and Online and forecasting product to be shot for product launch and various activities.• Provide workload to Product Coordinators to source correct product.• Work with internal and third party studios to ensure standards and timelines are met.• Ensure projects are kept within budget and forecast for following year.• Working closely with Photographic Design Manager, ensuring John Lewis vision is met.• Asset management, sign off and delivery. Show less

• Image Production Executive Fashion

  • May 2011 - Aug 2016

  •Managing photography projects for online, marketing, POS and packaging. •Working with photo studio producing cut-out, model and creative imagery as well as video and 360° assets. Organising, processing, and filing of assets. •Commercially aware ensuring imagery is on brand, to standard, produced on time and to budget. •Working collaboratively with Buying Offices, Copywriters and Web Merchandisers to foresee challenges surrounding upcoming launches and events. Part of creating solutions for ringfenced stock where shooting from stock enabled launch to be met on time and seeing a significant lift in menswear sales.•Organising and managing several photo-shoots simultaneously.•Working on new photography projects with new brand Modern Rarity creating a luxurious look and feel resulting in good sales in in its first month of launch. •Managing quality control of imagery produced, uploads and meeting shot count targets. •Overseeing detail of studio operation, production & post-production of shoots and samples. •Attending castings to ensure model talent adheres to the brand standards. Show less



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2008 - May 2011

  • Dealing daily with various customer queries ensuring all customer needs are fulfilled and the best possible customer service is delivered. • Cash handling procedures including cashing up tills. • Constantly faced with decisions based on my own intuition, whether it’s refunding, exchanging goods, merchandising or calculating new prices for older stock. • Excellent time-management is an essential part of this job as it is a huge, highly demanding store that is full of activity. • Undertook stockroom duties, checking orders, replenishing stock and making sure my department was kept organised throughout the day. • Producing monthly newsletter for the department so they are up to date with figures, best sellers and events. • Typing of correspondence, taking minutes at department meetings so the team is fully aware of what was discussed. Show less



BHS

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant/Customer Service Desk

  • Sep 2004 - Oct 2008

  • Worked on customer service desk which developed excellent front-line customer service. Dealing with refunds, exchanges and complaints taking initiative to be proactive to customers’ needs. • Delegating jobs to colleagues showing people management. • Operating tills, money handling, cashing up, orders, petty cash, deliveries, stationary and store transfers. • Worked on customer service desk which developed excellent front-line customer service. Dealing with refunds, exchanges and complaints taking initiative to be proactive to customers’ needs. • Delegating jobs to colleagues showing people management. • Operating tills, money handling, cashing up, orders, petty cash, deliveries, stationary and store transfers.