Caroline Brown
Consulting Director at Feedback Works- Claim this Profile
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Bio
Credentials
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Assessment Centre Design and Management
Assessment & Development Consultants Ltd. -
Assessment and Development Centre Administration
Assessment & Development Consultants Ltd. -
Assessor Training
Assessment and Development Consultants Ltd. -
Level A Psychometric Testing
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Level B Psychometric Testing (Hogan Personality Inventory)
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Experience
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Feedback Works
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Consulting Director
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Jul 2020 - Present
Feedback Works unlocks value from employee feedback programmes with workshops, feedback improvement sprints, and benchmarking services. Based on proprietary VALUE methodology, our services ensure you aren't one of the many companies who leave up to 90% of the value in employee feedback programmes unrealised. Feedback Works unlocks value from employee feedback programmes with workshops, feedback improvement sprints, and benchmarking services. Based on proprietary VALUE methodology, our services ensure you aren't one of the many companies who leave up to 90% of the value in employee feedback programmes unrealised.
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Employee Insight Consultant
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Aug 2018 - Present
I work in a flexible way and offer a range of services to support organisations in their employee engagement initiatives, including the following:- Helping to select the right survey partner through a rigorous tender process; reviewing proposals; and agreeing well defined statement of works to meet needs- Providing advice on strategic and actionable questionnaire design- Help to interpret results and develop and deliver key messages- Run workshops with senior teams to develop key action areas - Facilitate focus groups to explore key themes in more detail, before and after the survey - 1:1 sessions with managers to help them understand their results and action plan- Advise on communications strategy before, during and after the survey - Collecting and sharing examples of best practice from across the organisation
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Ugam
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India
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IT Services and IT Consulting
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700 & Above Employee
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Employee Experience Advisor
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Sep 2019 - Sep 2021
The powerful combination of Ugam’s proven delivery expertise and Feedback Works’ purposely-designed and scalable advisory services is unprecedented.Our business model is focussed on high-quality and crystal clear deliverables – we don’t want to increase scope, or embed our people. Instead, we work to deliver EX programmes at the highest quality in the quickest time.- Design that ensures EX programmes are strategic and match unique requirements.- Implementation by a proven, experienced and incredibly responsive team.- Business improvement from your results – proven processes, purposely-designed after decades working with the world’s best companies and consultancies
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Korn Ferry
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United States
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Business Consulting and Services
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700 & Above Employee
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Associate Principle - Culture & Engagement
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Mar 2013 - Aug 2018
I led large scale strategic employee research projects for clients across a variety of industries, including; Retail, Professional Services, Leisure, and Pharmaceutical. Clients included Dixons Carphone, Nationwide Building Society, Travelodge Hotels, Balfour Beatty, Post Office, ICON, and Rentokil Initial.Responsibilities included:- Building and managing client relationships, defining the scope of work to ensure the project strategy and deliverables meet the client needs.- Designing strategically aligned surveys to provide actionable insight to clients, ranging from complete re-design of questionnaires to annual reviews and updates, and pulse surveys.- Interpreting data, identifying key messages and delivering presentations for HR and Executive teams. This also included running 1:1 sessions with Senior Leaders, written reports, and linking employee survey results to business KPIs.- Providing advice and training on effective action planning to ensure year-on-year improvements in employee engagement at a team and organisation level.- Supporting clients to put together effective communications and action planning strategies.- Contributing to thought leadership and whitepapers.- Line management and coaching of Junior Consultants.
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Employee Research Consultant
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Jun 2006 - Mar 2013
I assist the Managing Director in continuing to strengthen a business mentoring and executive coaching consultancy. Clients included: The Forensic Science Service, The Health and Safety Executive.- I designed and managed an employee engagement survey for The Forensic Science Service. This involved leading project briefings, research and survey design, conducting in-depth data analysis, providing feedback reports to line managers, and presenting results and recommentations to Senior Management teams. I also provided support to management teams in action planning.- I advised on and designed an employee onboarding survey for The Health and Safety Executive.- Profiled organisations to identify areas of opportunity for the business – including gaining an insight into operating environments, threats and opportunities, and capabilities.
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University of Surrey
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United Kingdom
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Higher Education
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700 & Above Employee
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Researcher
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Jan 2011 - Oct 2012
I managed a wide range of research projects across the University in order to direct future business strategy and advise the Executive Board and management teams on key strategic issues - particularly providing insight on behaviours, motivations and attitudes of prospective students. Key responsibilities, and major projects I led include:- Member of a panel advising on the content and design of the annual Employee Engagement survey- Responsible for leading an important project to profile international Postgraduate students in order to understand their attitudes, motivations and behaviours. - Designed and conducted interviews, focus groups and surveys with key audiences to understand decision-making, motivations, behaviours and perceptions. - Continually identify new research opportunities for the university, and improve methods, processes and outputs to ensure that research is clear, impactful, and insightful. - Management of outsourced research
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Psychologist
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Jan 2010 - Jun 2010
- Contributed to ongoing employee engagement research with Dell in the UK- Member of the Division of Occupational Psychology's Work-Life Balance workgroup - Contributed to ongoing employee engagement research with Dell in the UK- Member of the Division of Occupational Psychology's Work-Life Balance workgroup
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Mercer
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United States
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Professional Services
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700 & Above Employee
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Employee Engagement Consultant
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Aug 2006 - Dec 2009
I was responsible for designing and managing multinational employee attitude surveys to assess employee engagement and HR effectiveness for clients such as Solvay, Akzo Nobel, RasGas, SABMiller, and the European Bank for Reconstruction & Development.- Attended client briefings and managed high profile research projects from beginning to end. This involved:- Survey and research design- Project management of all logistics for web, paper and translated surveys- Coordinating and leading project teams- Managing client relationships, and acting as the main point of contact for clients- Analysis of data using SPSS of up to 200,000 responses, including identifying key drivers of engagement and data segmentation.- Creation of in-depth results presentations and reports at a team and organisation level, providing recommendations to Senior Management, and action planning support to team leaders.- I designed and managed the development of 360 appraisal tools for clients such as the Bank of Ireland. - I conducted exit interviews for clients such as the Boston Consulting Group, providing detailed feedback.- I designed and managed an internal selection process for the recruitment of Project Managers. This involved competency design, devising assessment centre exercises and competency based interviews, providing assessor training, and interviewing and assessing candidates.
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Consultant
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Sep 2004 - Aug 2005
I designed and managed assessment and development centres for clients such as Morgan Stanley, ACAS, BAA and The Fire Service. Attended Assessor Training course. I designed and managed assessment and development centres for clients such as Morgan Stanley, ACAS, BAA and The Fire Service. Attended Assessor Training course.
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Education
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2007 - 2008
University of Surrey
MSc, Occupational & Organisational Psychology -
2002 - 2006
University of Surrey
BSc, Psychology -
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Godalming College
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