Experience

Eurospeak Language School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• English teacher

  • Aug 2013 - Present



UK Ministry of Defence

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Veterans Welfare Centre Manager

  • Apr 2012 - Aug 2013

  Service Personnel and Veterans Agency Gosport Responsible for maintaining links with retired Service Personnel and acting as liaison point for any welfare needs they may have including housing issues, medical issues, mental health etc and referring to the appropriate charity where necessary like Royal British Legion, Haig Homes, ABF, SSAFA, Oswald Stoll, Combat Stress and often dealing with them on behalf of the customer. Making home visits to assess situations. Had my own team of 40 personnel which I managed and delegated work to.



UK Ministry of Defence

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Army Welfare Service / Personnel Recovery Unit

  • Jul 2011 - Jan 2012

  Aldershot Initial liaison point for acting Service Personnel and assessing their welfare needs. Referring to relevant charities, Welfare Units, Borough Councils, Children's Services, etc where appropriate. PRU- acting as focal point for issues with retirement/ end of service pensions, discharges after severe injuries and compensation claims.

• Housing Manager

  • Jan 2009 - Jun 2011

  Aldershot Managing housing for military personnel and sorting out any problems that arose. Liaising with Units and Welfare Staff as well as the personnel and acting as liaison point with the MOD Building contractor making sure repairs etc were carried out expediently and properties were ready for move in on time and on budget. Responsible for the management of the telephone call centre which had over 600 calls per day relating to housing issues and of the 25+ staff that very effectively handled the… Show more Managing housing for military personnel and sorting out any problems that arose. Liaising with Units and Welfare Staff as well as the personnel and acting as liaison point with the MOD Building contractor making sure repairs etc were carried out expediently and properties were ready for move in on time and on budget. Responsible for the management of the telephone call centre which had over 600 calls per day relating to housing issues and of the 25+ staff that very effectively handled the workload.



HM Revenue & Customs

• United Kingdom
• Government Administration
• 700 & Above Employee

• Recovery Officer

  • Dec 1999 - Dec 2008

  Farnham Responsible for the collection of outstanding taxes and tax returns eventually only dealing with individual tax returns that had been due for many years. Worked directly for Chancellor in specialist team set up to work with the Commissioners of the Inland Revenue to recover outstanding tax returns , by any means necessary, from individuals and removing goods from houses where appropriate to cover amounts due to the UK Government