Data Analyst

• Dec 2022 - Present

SmartEnergy is an independent energy supplier committed to providing customers with reliable electricity from 100% renewable resources. SmartEnergy purchases renewable energy credits (RECs) at wholesale prices, seeking to pass the best value on to our customers. Our renewable sources include solar, wind, hydroelectric, and geothermal energy, making us a cleaner option for both your home and our planet. • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. • Develop detailed measures in cooperation with subject matter experts to evaluate company performance and to identify areas of opportunity. • Lead ongoing reviews of business processes and develop optimization strategies. • Document and communicate the results • Oversee the reporting elements related to marketing/sales/operations/care operations. • Extract, transform, and summarize data to create valuable reports, narratives, visualizations, and presentations for business partners. • Automate reports, design datasets, and validate the accuracy of reports. • Assist in building data models and datasets necessary for analysis and systems integration. • Build models, perform testing, and develop protocols for all analysis and reporting programs. • Document procedures for data pull and data preparation for reporting & analysis. • Evaluate & redesign ETL processes with subject matter experts & database developers Show less

Head of Data

• Mar 2022 - Present

Data Analyst

• Jan 2021 - Mar 2022

Digital journalism initiative that, since 2018, presents the main news of Curitiba in newsletter format, with an accessible and attractive language, connecting communities and valuing local culture.Responsible for all extraction, processing, data organization, and visualization - mainly through the R language;

Data Consultant

• Feb 2023 - Apr 2023

Conectamos varejos que precisam de profissionais e pessoas capacitadas para atuar em picos de demanda. Conectamos varejos que precisam de profissionais e pessoas capacitadas para atuar em picos de demanda.

Data Analyst (Customer Operations)

• Sep 2021 - Sep 2022

Responsible for Customer Success Operations in Brazil, Peru and Chile - focused on Payment Error and Retention teams.• Responsible for data and insights for strategic planning to ensure the success of the operation and maximize the impact in the CS areas - mainly Payment Error and Retention;• Implementation of new processes, adoption of best practices and tools for all customer success analysts;• Commissioning of the CS and leadership team: approximately 150 people;• KPI's definition and measurement;• Dashboards creation and maintenance;• Automation of Customer Success processes via CRM: creation of properties in Hubspot, management of automation flows (workflows), and database cleaning;• Support the implementation of local and global projects, contributing with reasoned analyzes that help in strategic business decisions;• Map opportunities that are not protected by the current process;• Cleaning and verification of databases for use in models and statistical analysis;• Development of statistical models;• Restructuring of targets and model of the discount policy for customers. Show less

Data Analyst (Support)

• Jun 2021 - Sep 2021

We want patients to find the perfect doctor and book an appointment in the most easy way. The patient journey should be enjoyable, and that's why we are always next to them: to help them find the best possible care. Anytime, anywhere. We also help doctors to better manage their practice and build their online reputation. With our integrated end-to-end solution, doctors are able not only to improve their online presence, but also to devote their time to what really matters: their patients.• Automation in the import process through R and python language, optimizing the team's time and reducing the delivery SLA Show less

Estágio

• Oct 2020 - Jun 2021

With more than 20 years in the market, NZN is a leader in creating segmented audiences and one of Brazil's main players in advertising solutions and digital content production. Activities: • BI - Maintenance and creation of dashboards; • Process mapping and documentation; • Process automation; • Assistance in collecting, mapping, processing, and organizing data; • Management of BI projects; • Responsible for the analysis, monitoring, and fulfillment of demands from the company's teams form; • Data Science Assistance; • Monitoring of squad KPIs. Show less

Freelancer

• Sep 2020 - Apr 2021

Rafa Brites is a Journey Influencer, writer, presenter, and entrepreneur at the head of TSER, a platform for personal revolution courses. Through lectures, courses, YouTube channel, and Instagram, millions of people follow their reflections on life and its challenges. For 7 months my colleague and I faced the challenge of developing a student portal for the TSER team, covering all monitoring variables and indicators referring to both the course and the students. The portal is divided into four parts: • Routines; •Indicators; • Audience selection; •Registration. Routines Routines are made up of three main pillars: integration with the Hotmart system (payment data), research form, and student performance during the course. The main point of this step is the validation and insertion of the data into an unstructured database (MongoDB). This ensures data integrity and consistency. Registration The Registry is characterized by the detailing of data at the user level, that is, at this stage, the personalized follow-up of each student is carried out, where the student's experience with TSER services is reported. Not only data regarding the course itself, but also payment data, survey forms, etc. Audience Selection Audience Selection makes it possible to create custom filters that match user input, that is, these filters are instructions for searching data within MongoDB. Indicators The fourth and final part includes the main indicators analyzed by the team, giving an overview of its results. Realization The portal was developed on the Shiny framework with the help of Shinyproxy which allows the scalability of the application, the data was stored in a non-relational MongoDB database. Also, some AWS services were needed like EC2, Cognito, Lambda, and API Gateway. Show less

Estágio

• Sep 2019 - Sep 2020

MadeiraMadeira is an online home goods retailer, founded in 2009 in the city of São José dos Pinhais - PR. It offers furniture, building materials, decoration, electronics, and gardening in its online store, operating with a business model based on dropshipping and marketplace. • Performed activities: • Maintenance of marketing and sales management reports; • BI: Maintenance and creation of dashboards of indicators; • Analysis and measurement of results of marketing actions and campaigns; • Monitoring of marketing, performance, and communication KPIs; • Project management through Jira, performing documentation, monitoring deliveries, and analyzing team performance metrics; • Responsible for the analysis, monitoring, and variable compensation for the company's sales team; • Diarization of all the company's sales channels; • GoogleAds: assistance in creating ads and campaigns; • AWS; • Planning and division of goals. Show less

Estágio

• Oct 2018 - Sep 2019

The Volvo Group is one of the world's largest manufacturers of trucks, buses, construction equipment, marine and industrial engines. • Performed activities: After-sales activities in the Service and Warranty channel: • Support the process of service campaigns to the Brazilian and Hispanic distribution network; • Responsible for monthly service campaign performance report; • Technical support regarding construction equipment software; • Support the quality area regarding monthly reports (statistical, managerial and guarantee); • Service to the distribution network via e-mail and telephone; • Campaign performance indicators optimization project; • Training stakeholders on the software used. Show less

Estágio

• Feb 2018 - Oct 2018

The Renault Group is an international company with French roots and rich history of more than 115 years. Present in 128 countries, it designs, manufactures, and sells passenger and light commercial vehicles under the names of three brands: Renault, Dacia, and RSM. Through its exclusive alliance with Nissan, the Group today has 120,000 employees worldwide and is the fourth largest vehicle manufacturer on the planet. Performance and Control Activities within the Financial Department: • Assistance in the consolidation of performance indicators of factories in the Americas; • Support in the preparation of reports for the Industrial Division of America (IDA); • Support in the follow-up of action plans; • Creation of purchase orders via SAP. Show less

Estágio

• Mar 2016 - Jun 2016

Eurofins is a world leader in food, environmental and pharmaceutical analysis, as well as being among the global leaders in genomics and pharmacological research. Clinical diagnostics is one of the main players in Europe and the USA. • Performed activities: • Monitoring of physical-chemical analyses; • Support in data recording in spreadsheets; • Assistance in the preparation of analyzes and samples. Eurofins is a world leader in food, environmental and pharmaceutical analysis, as well as being among the global leaders in genomics and pharmacological research. Clinical diagnostics is one of the main players in Europe and the USA. • Performed activities: • Monitoring of physical-chemical analyses; • Support in data recording in spreadsheets; • Assistance in the preparation of analyzes and samples.