Experience

BC General Employees' Union (BCGEU)

• Civic and Social Organizations
• 200 - 300 Employee

• Support Staff, Negotiations Department,

  • Oct 2019 - Present

  Burnaby, BC



Ultima Medical

• Executive Assistant of Operations

  • Mar 2016 - May 2019

  Richmond, BC • Conducted revenue and service performance monthly reporting to Senior Management • Managed statistical and trending analysis to identify peak times and trends in services offered • Responded to Customer direct inquiries, emails, phone calls and social media responses promptly on time • Supported the Director of Operations on new Business proposals and PowerPoint Presentations • Worked alongside a website developer to create a Corporate website and content creation using programs… Show more • Conducted revenue and service performance monthly reporting to Senior Management • Managed statistical and trending analysis to identify peak times and trends in services offered • Responded to Customer direct inquiries, emails, phone calls and social media responses promptly on time • Supported the Director of Operations on new Business proposals and PowerPoint Presentations • Worked alongside a website developer to create a Corporate website and content creation using programs such as HubSpot and WordPress • Developed and maintained Social Media presence on Facebook and LinkedIn • Placed corporate job openings, managed potential applicants and arranged for interviews with the Director and/or Physician involved • Managed 2 online programs (Health and Wellness and an Anti-Bullying program) by setting up registrants, assisting on questions, and emailing certification of completion • Maintained excellent interpersonal business communication with both internal and external customers • Understanding of YVR airport processes and services with a strong relationship building with YVR employees and customers Show less



Ultima Medical Services Inc.

• Manager of Disability Awards and Occupational Therapy

  • Mar 2014 - May 2019

  Vancouver International Airport, Domestic Terminal, Richmond, B.C. • Set up, developed and managed the Disability Award division which grew to include the existing Occupational Therapy division • Daily/Monthly reporting to the Physicians, Consultants, and Senior Management for both revenue and performance tracking • Shared trending analysis to improve department performance with an increase yearly revenue by an average of 20% each year and increased clinical assessments performed by 40% • Responded to high referral volume and management by exceeding… Show more • Set up, developed and managed the Disability Award division which grew to include the existing Occupational Therapy division • Daily/Monthly reporting to the Physicians, Consultants, and Senior Management for both revenue and performance tracking • Shared trending analysis to improve department performance with an increase yearly revenue by an average of 20% each year and increased clinical assessments performed by 40% • Responded to high referral volume and management by exceeding contract guidelines for contacting customers, answering any concerns, overcoming any objections, and able to handle situations with diplomacy • Maintained clinic scheduling, submitting medical assessments, reporting and invoicing • Achieved high customer service satisfaction of over 90% satisfaction rates for over 80% of the clientele • Created a Standard Operating Procedure manual for Disability Awards • Flexible and adaptable with regards to both operational hours and taking on additional responsibility and tasks when required • Ordered Office stationery and supplies and maintained cleanliness standards for our clinic Show less



Mainland Hearing

• Supervisor/Corporate Trainer

  • Jun 2006 - Mar 2014

  Vancouver, Canada Area • Provided Administrative, software and training support for 13 clinics located in the Lower Mainland • Planned and coordinated a special event one day workshop on the importance of “Delivering Customer Service Excellence” complete with a training manual • Maintained and updated Standard Operating Procedure manuals and Customer Service Manuals • Produced in-house brochures highlighting value offered services for community events targeting new and existing hearing aid… Show more • Provided Administrative, software and training support for 13 clinics located in the Lower Mainland • Planned and coordinated a special event one day workshop on the importance of “Delivering Customer Service Excellence” complete with a training manual • Maintained and updated Standard Operating Procedure manuals and Customer Service Manuals • Produced in-house brochures highlighting value offered services for community events targeting new and existing hearing aid users • Responded to various customer inquiries, complaints and concerns ensuring quick and effective resolution • Responsible for accounts receivable, inventory, petty cash, daily and monthly branch reports • Posted corporate job openings, interviewed candidates, and developed a skills testing platform • Arranged courier deliveries, preparing daily patient charts, data entry and achieving high customer service excellence • Active listening skills and suggestive selling techniques to promote additional accessories and products Show less



Hudsons Bay

• Assistant Manager Ladies Wear / Gift Registry Consultant

  • 2003 - 2006

  Downtown Vancouver/Oakridge • Selected and Completed Management training through The Bay • Responsible for sales projections, staff scheduling, and achieving daily sales targets • Communicated corporate policies and customer service expectations to team members • Actively promoted product lines through public speaking at store-wide staff meetings, plus speaking at special events during fashion promotion week • Wrote marketing material promoting special offers to increase revenue and brand… Show more • Selected and Completed Management training through The Bay • Responsible for sales projections, staff scheduling, and achieving daily sales targets • Communicated corporate policies and customer service expectations to team members • Actively promoted product lines through public speaking at store-wide staff meetings, plus speaking at special events during fashion promotion week • Wrote marketing material promoting special offers to increase revenue and brand awareness • Ensured that the sales floor and apparel were displayed in a neat, orderly and eye catching manner to optimize sales • Active listening skills to fill in potential gaps when Registering couples for their Gift Registry • Ability to problem solve to suggest a suitable alternative when items were no longer available • Flexibility to work hours of operation as required and to take on extra tasks as required Show less