Experience

The Headfirst Companies

• United States
• Education Administration Programs
• 1 - 100 Employee

• Communications and Marketing Assistant

  • Jul 2023 - Present

  • Serves as Customer Experience liaison, managing high volume phone and email communications, leveraging SalesForce • Collaborates with leadership to develop, maintain and execute strategically creative marketing plans • Monitors and utilizes email and social media marketing to boost engagement and gain traction for upcoming brand events • Handles confidential matter involving finances and payments for customer base • Serves as Customer Experience liaison, managing high volume phone and email communications, leveraging SalesForce • Collaborates with leadership to develop, maintain and execute strategically creative marketing plans • Monitors and utilizes email and social media marketing to boost engagement and gain traction for upcoming brand events • Handles confidential matter involving finances and payments for customer base



SOPAPILLAS

• France
• Restaurants
• 1 - 100 Employee

• Server and Bartender

  • Sep 2022 - May 2023

  • Delivered an exceptional customer dining experience with positivity and expeditious efforts • Trained and coached new staff members in opening and closing operations • Leveraged Spanish language skills with colleagues and customers • Delivered an exceptional customer dining experience with positivity and expeditious efforts • Trained and coached new staff members in opening and closing operations • Leveraged Spanish language skills with colleagues and customers



Jane Owen PR

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Sep 2022 - Nov 2022

  • Developed press releases, articles, announcements and media alerts for a wide variety of clientele • Managed influencer marketing approach and outreach for upcoming brand events • Created client intake interview questions and provided briefing to launch new client efforts • Performed research and developed an Excel tracker for to manage events, attendees and contacts • Developed press releases, articles, announcements and media alerts for a wide variety of clientele • Managed influencer marketing approach and outreach for upcoming brand events • Created client intake interview questions and provided briefing to launch new client efforts • Performed research and developed an Excel tracker for to manage events, attendees and contacts



Aventiv Technologies

• United States
• Telecommunications
• 200 - 300 Employee

• Communications and Public Relations Intern

  • May 2021 - Aug 2021

  • Monitored both social and traditional media landscapes across the industry to identify brand building opportunities • Developed internal communications for company-wide distribution to educate stakeholders on product improvements and positive news that improved brand perception • Partnered with the marketing team to research and gather information to develop product updates in response to service inquiries for both institutional customers and direct product users • Collaborated on development of promotional materials for the summer of 2021 program with Morris Brown College’s Music Department, which involved internal colleagues and external music industry partners Show less



TACORITA

• United States
• 1 - 100 Employee

• Hostess

  • Oct 2020 - Apr 2021

  • Welcomed guests to the dining experience and managed the flow of people to meet COVID protocols • Managed the take-out order process in partnership with the kitchen staff; collaborated with servers and management • Welcomed guests to the dining experience and managed the flow of people to meet COVID protocols • Managed the take-out order process in partnership with the kitchen staff; collaborated with servers and management