Experience

Cartão Elo

• Brazil
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Systems Analyst

  • Mar 2023 - Present



Sinqia

• Brazil
• Information Technology & Services
• 700 & Above Employee

• Senior Systems Analyst

  • Apr 2021 - Oct 2022

  Deployment Team: - Scope definition and communication. Direct customer service, bugs assessment, consulting and training. -Monitor the construction, approval and implementation of solutions. - Control requests, diagnosing problems, following up and monitoring the resolution of incidents and proposing workarounds. - Bug correction in Credit systems through parameterization and/or configuration using SQL language. - Test Case Creation - User Support. Technologies : Apache, Confluence, Jira, HTML, Postman API, Tomcat , Microsoft Office, Microsoft SQL Server, TFS – Team Foundation Service, Trello Show less



Valemobi

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Systems Analyst

  • Apr 2020 - Apr 2021

  Systems Sustainability Team: - Responsible for management reports related to regressive testing of versions and customer service. - Analysis of production processes to solve bugs. - Support to the development team to detect corrections of the systems supported by the company (Homebroker). - Monitoring the production environment. Technologies : HTML, Postman API, Microsoft Office, Microsoft SQL Server, TFS – Team Foundation Service, Trello Systems Sustainability Team: - Responsible for management reports related to regressive testing of versions and customer service. - Analysis of production processes to solve bugs. - Support to the development team to detect corrections of the systems supported by the company (Homebroker). - Monitoring the production environment. Technologies : HTML, Postman API, Microsoft Office, Microsoft SQL Server, TFS – Team Foundation Service, Trello



Cetelem

• France
• Banking
• 700 & Above Employee

• Developer Analyst (RPA)

  • Jun 2018 - Jan 2020

  - Developed new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand. - Responsible for design, development, testing and implementation of RPA bots that interact with the third-party applications. Automated several processes based on the input from internal departments in an agile environment. Implement Blue Prism process solutions in accordance with standard Blue Prism design principles and conventions. perform Proof of Concepts to help the business recognise the feasibility of an automated solution - Identifying and communicating the technical implementation requirements. - Configuring new Blue Prism processes and objects and also maintaining the old repository of codes. - Creating and maintaining solution and other relevant documentations e.g PDD, ODI, SDD and etc. - Supporting existing processes and implement change requirements as part of a structured change control process. - Solving issues that arise in day to day running of Blue Prism processes and providing timely responses and solutions as required. - Case Management, managing and allocating process workloads and Managing and investigating exceptions (Business and System). Technologies : Blue Prism, Confluence, Jira, HTML, Tomcat , Microsoft Office, Microsoft SQL Server Show less



SSI Assessoria de Informática Ltda

• Jundiaí, São Paulo

• Systems Analyst (Freelancer)

  • Jan 2018 - Mar 2018

  Worked as Freelance Consultation (Quality Assurance). - Development of routines and development environments. - Development of tests, support in detecting improvements and monitoring of systems in customers. Developing software solutions for local companies, all related to health insurance, as hospital, medical clinics and small laboratories. The system had a Java core application, developed with Swing GUI in which the doctors and nurses would use to schedule exams, print government related documents and inform patients regarding their appointments, using Java sockets to perform communications within the clinic. Show less



ARIMA Communications Brasil

• Brazil
• Telecommunications
• 1 - 100 Employee

• Systems Analyst

  • Sep 2014 - Dec 2017

  - Responsible for the manufacturing software and production processes analysis. - Projects transfer between China and Brazil: Software installation. - New versions deployment. - Version Software Control. - Design, document and maintain system processes. - Failures detection and analysis: New version controll and deployment. - Quality warranty. Users trainning. -Development and update of internal softwares (scale, label layout, etc) using the Visual Basic 6 / ZPL programming language for the customers Sony, LG and ZTE. - Constantly on the lookout for ways to improve monitoring, fix issues and drive better value in the systems and processes. - Participation in meetings of results and improvements. Periodic review of Quality regulations. - NPI project documentation transfer. Technologies : Microsoft Office, Microsoft SQL Server, Visual Basic 6.0 - ZPL Show less



Viação Cidade de Caieiras

• Caieiras

• Systems Analyst

  • Jan 2012 - Mar 2014

  - Troubleshoot issues and support for applications, database, network and etc. - A good understanding of the Managed Services business, and ability to talk to any level of person in an organization. - Deployment and support of system improvements developed internally. - Failures analysis and application of corrections. - Support / Maintenance / Integration / Parameterization of ERP systems: Globus (Modules: Maintenance, Mechanics, Electronic Ticketing, Funnel, Fleet, Components, Control and Tires) and RM TORVS (Modules: Labore and Nucleus). Support for the DMPREP system (Electronic Point Record). - Implementation process/procedure improvements that increase efficiency or improve consistency of services. - Development of new documents. - Requirements gathering. - Daily and monthly backup. - Trainning, with development of material (manual). - Local support in the two plants of the company, and remote in the service stations (Access Tools: Team Viewer and Ultra VNC). Show less



FCamara Consulting & Training

• Brazil
• IT Services and IT Consulting
• 500 - 600 Employee

• Technical Support Analyst

  • Feb 2011 - Jan 2012

  Allocated in client. Performance in version upgrades of the POS systems and for the 'O Boticário', with roll outs for more than 2000 stores of the group. - Tracking and reporting on customer tickets, overall ticket management. - Recording of calls, analysis and troubleshooting of software. - Diagnosis and troubleshoot backup and device failures, attempt resolution in accordance with documented SOPs and troubleshooting guides. - Support via remote access (Access tools: VSat and Team Viewer). Show less



Bematech

• Brazil
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Analyst

  • Feb 2011 - Jan 2012

  Allocated in client. Performance in version upgrades of the POS systems and for the 'O Boticário', with roll outs for more than 2000 stores of the group. - Tracking and reporting on customer tickets, overall ticket management. - Recording of calls, analysis and troubleshooting of software. - Diagnosis and troubleshoot backup and device failures, attempt resolution in accordance with documented SOPs and troubleshooting guides. - Support via remote access (Access tools: VSat and Team Viewer). Show less



Expandra Estamparia e Molas Ltda

• Technical Support Assistant

  • Sep 2008 - Feb 2011

  - Analysis / correction of software and hardware problems. - Desktops, notebooks, network, servers, printers and MS Office configuration and tests. - Monitor networks and key IT infrastructure. - User account creation (Server / E-mail / Internet via BRMA). Printes control. Support / Implementation of new Fabrik ERP modules (PCP, Purchasing, Billing, NF-e), Electronic Point Record: Wise Systems. - User trainning. - Perform daily backups and follow-up to telephony support in the company. - Call Opening and Service Order. Show less



Axial Software (Panizza Sistemas Comércio Ltda)

• Support Trainee

  • Nov 2007 - Jun 2008

  - Support and guidance to the company's customers, by telephone and local support, to the systems provided (AxGuias, AxCont). - Guidance and follow-up when performing backups. Disclosure of updates. - Support and guidance to the company's customers, by telephone and local support, to the systems provided (AxGuias, AxCont). - Guidance and follow-up when performing backups. Disclosure of updates.