Experience

KARE

• France
• Wellness and Fitness Services
• 1 - 100 Employee

• Kare Connector

  • Jan 2022 - Present

  Kare Connector II - Success QA +Provided outstanding customer service to Heroes, consistently exceeding expectations and earning high satisfaction ratings. +Streamlined and standardized new and growing markets, optimizing processes to improve efficiency and increase profitability. +Successfully recruited top-quality US-based caregivers to use the Kare app and apply for shifts, resulting in increased staffing levels and improved customer satisfaction. +Developed and implemented a rigorous QA standard to ensure compliance with industry regulations and best practices, resulting in improved quality control and reduced risk. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Jul 2020 - Jan 2022

  +Coordinated and managed training programs for 10+ Lines of Business, resulting inimproved employee performance and increased efficiency.+Developed and designed effective training programs tailored to the specific needs of eachLine of Business, resulting in increased knowledge retention and employee engagement.+Led the development and growth of a team of trainers, providing guidance, support, andmentorship to ensure their ongoing professional development.

• • Jul 2018 - Jul 2020

  +Successfully trained and developed new hires, ensuring their certification and enablingthem to meet or exceed operational goals in a timely and effective manner.+Developed and implemented improvement initiatives and up-training programs,resulting in improved employee performance, increased efficiency, and enhanced overallproductivity

• • Mar 2017 - Jul 2018

  +Conducted weekly monitoring and audits of the operative team to ensure compliancewith quality processes and procedures, resulting in improved efficiency and reducederrors.+Successfully led the certification of new hires, providing comprehensive training andsupport to ensure their ability to meet or exceed operational goals



English College VF

• English Teacher

  • Jul 2014 - Mar 2017

  +Provided comprehensive guidance and support to students throughout their grammar lessons, resulting in improved language proficiency and increased confidence. +Led the recruitment and evaluation of new teachers, ensuring the selection of highly qualified professionals with a passion for teaching and a commitment to student success. +Developed and implemented effective assessment materials for students at 7 different proficiency levels, providing a clear and accurate measure of their language skills and progress Show less



Universidad de Guadalajara

• Media Production
• 100 - 200 Employee

• Spanish Teacher

  • Jul 2015 - Jul 2016

  Teaching Spanish as a Second language experience, mostly working with exchange students. Teaching Spanish as a Second language experience, mostly working with exchange students.