Carolina Portugal
Customer Success Manager at DigiFabster Inc.- Claim this Profile
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Português Native or bilingual proficiency
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Inglês Native or bilingual proficiency
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Espanhol Limited working proficiency
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Italiano Limited working proficiency
Topline Score
Bio
Agustin Arroyo
Carolina is a real problem solver. I've worked in different companies and institutions over the last years, and working with Carolina has been completely different from anything else. I started my Wikifactory journey with her, and she helped me understand the company's internal process. I got the chance to see how Carolina adjusts to a given situation to deliver the best possible product. The way she understands and cares about customers makes her an essential part of the team, helping the company define, develop and implement new features that take user experience to the next level.
Amparo Ubierna Cortes
I have had the pleasure to work closely with Carolina on different projects. She is a product owner who ensures the product offer optimal value to potential customers. She leads each product development cycle. Early in a product’s lifecycle, she collaborates with designers, analyzes the competitive landscape, and define the marketplace. Once the product is released, she interfaces with customers, gathered feature requests, and made a Usability Test to understand user´s need and possible implementations. She always cares to deliver a successful product to users in a way that aligns with the company vision (without losing the Human Centre Design perspective). She is a very effective product owner as she is able to identify user needs and work with cross-functional teams to manage product releases.
Agustin Arroyo
Carolina is a real problem solver. I've worked in different companies and institutions over the last years, and working with Carolina has been completely different from anything else. I started my Wikifactory journey with her, and she helped me understand the company's internal process. I got the chance to see how Carolina adjusts to a given situation to deliver the best possible product. The way she understands and cares about customers makes her an essential part of the team, helping the company define, develop and implement new features that take user experience to the next level.
Amparo Ubierna Cortes
I have had the pleasure to work closely with Carolina on different projects. She is a product owner who ensures the product offer optimal value to potential customers. She leads each product development cycle. Early in a product’s lifecycle, she collaborates with designers, analyzes the competitive landscape, and define the marketplace. Once the product is released, she interfaces with customers, gathered feature requests, and made a Usability Test to understand user´s need and possible implementations. She always cares to deliver a successful product to users in a way that aligns with the company vision (without losing the Human Centre Design perspective). She is a very effective product owner as she is able to identify user needs and work with cross-functional teams to manage product releases.
Agustin Arroyo
Carolina is a real problem solver. I've worked in different companies and institutions over the last years, and working with Carolina has been completely different from anything else. I started my Wikifactory journey with her, and she helped me understand the company's internal process. I got the chance to see how Carolina adjusts to a given situation to deliver the best possible product. The way she understands and cares about customers makes her an essential part of the team, helping the company define, develop and implement new features that take user experience to the next level.
Amparo Ubierna Cortes
I have had the pleasure to work closely with Carolina on different projects. She is a product owner who ensures the product offer optimal value to potential customers. She leads each product development cycle. Early in a product’s lifecycle, she collaborates with designers, analyzes the competitive landscape, and define the marketplace. Once the product is released, she interfaces with customers, gathered feature requests, and made a Usability Test to understand user´s need and possible implementations. She always cares to deliver a successful product to users in a way that aligns with the company vision (without losing the Human Centre Design perspective). She is a very effective product owner as she is able to identify user needs and work with cross-functional teams to manage product releases.
Agustin Arroyo
Carolina is a real problem solver. I've worked in different companies and institutions over the last years, and working with Carolina has been completely different from anything else. I started my Wikifactory journey with her, and she helped me understand the company's internal process. I got the chance to see how Carolina adjusts to a given situation to deliver the best possible product. The way she understands and cares about customers makes her an essential part of the team, helping the company define, develop and implement new features that take user experience to the next level.
Amparo Ubierna Cortes
I have had the pleasure to work closely with Carolina on different projects. She is a product owner who ensures the product offer optimal value to potential customers. She leads each product development cycle. Early in a product’s lifecycle, she collaborates with designers, analyzes the competitive landscape, and define the marketplace. Once the product is released, she interfaces with customers, gathered feature requests, and made a Usability Test to understand user´s need and possible implementations. She always cares to deliver a successful product to users in a way that aligns with the company vision (without losing the Human Centre Design perspective). She is a very effective product owner as she is able to identify user needs and work with cross-functional teams to manage product releases.
Experience
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DigiFabster Inc.
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United States
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Customer Success Manager
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May 2021 - Present
Manage all aspects of the customer lifecycle:increasing adoption, mitigating risk, ensuringrenewals, and uncovering growth opportunities toupgrade subscription plan Manage all aspects of the customer lifecycle:increasing adoption, mitigating risk, ensuringrenewals, and uncovering growth opportunities toupgrade subscription plan
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Wikifactory
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Denmark
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Software Development
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1 - 100 Employee
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Head of User Engagement & Activation
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Jul 2018 - May 2021
Head of User Engagement & Activation on Wikifactory. Wikifactory is a social platform for collaborative product development. Designed for open source communities, designers and product companies.- Develop partnerships with key product design and hardware communities- Collect and process data for growth planning- Planning, designing and conducting the usability testing process from developing user- Conducting research to gather insights for new product and concept developments- Organize and participate in open innovation events- Communication and Digital market promotions and campaigns
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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Membro
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Feb 2017 - Jul 2017
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Arrastao
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1 - 100 Employee
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Consultoria
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Sep 2016 - Dec 2016
Consultoria para projetos de sala criativa:• • Projeto Arrastart - Henrique Heder Consultoria para projetos de sala criativa:• • Projeto Arrastart - Henrique Heder
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Consultoria
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Feb 2016 - Jun 2016
Consultoria para projetos de sala criativa:• Laboratório de Inovação Tecnológica em Educação - Professor André Raabe Consultoria para projetos de sala criativa:• Laboratório de Inovação Tecnológica em Educação - Professor André Raabe
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San Diego State University
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United States
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Higher Education
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700 & Above Employee
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Estagiário
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May 2015 - Aug 2015
• Projetista 2D a 3D de produtos e ambientes• Programadora de CNC router and 3D printer • Organização de Exposição de Arte • Projetista 2D a 3D de produtos e ambientes• Programadora de CNC router and 3D printer • Organização de Exposição de Arte
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estagiaria
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Mar 2013 - Aug 2013
• Projeto 2D e 3D de moveis e ambientes • Atendimento ao cliente• Pós-compras e marketing. • Projeto 2D e 3D de moveis e ambientes • Atendimento ao cliente• Pós-compras e marketing.
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Education
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2021 - 2023
ThePowerMBA
Programa ThePowerMBA con especialización en Digital Marketing, Business & Marketing Expert - Gestión y Administración de Empresas -
2020 - 2020
UXER SCHOOL
Design Researcher -
2018 - 2018
Institute for Advanced Architecture of Catalonia
FabAcademy, Industrial and Product Design -
2016 - 2016
Universidade Tecnológica Federal do Paraná
Aluno Externo Mestrado, Ciência da Computação -
2011 - 2016
Universidade Tecnológica Federal do Paraná
Bacharel em Design -
2014 - 2015
Michigan State University
Design
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