Experience

Fairmont Vancouver Airport

• Canada
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jun 2023 - Present

• Guest Relations Manager

  • Jun 2022 - Jun 2023

  - Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.- Ensure employees are informed daily about priorities to personalize service.- I am committed to taking care of the guests from the moment they arrive through to their departure.



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Checkouts Team Support

  • Jun 2020 - Jun 2022

  - Ensure that our check-out service is fast and efficient for our customers and cost-effective for the IKEA store. - Ensure that payment is handled in a reliable, efficient, accurate and friendly way. - Ensure that customers are guided to the appropriate check-out support to provide excellent customer experience. - I aim to create a positive experience for our customers, so they will want to return and shop with us again. - Use the IKEA tools and expertise of our colleagues to support in achieving this. - Create a send daily sales report to managers. - Manage break schedules for the everyday shifts. Show less



THE CLICK CLACK HOTEL

• Colombia
• Hospitality
• 1 - 100 Employee

• Service and Guest Relations Analyst

  • Aug 2018 - Feb 2020

  - Address and solve guest or customer requests and complaints, in an effective and timely way. - Manage information, requests, complaints, and reviews of guests and clients (Revinate, Social Networks, and OTAs). - Improvement plans with the operations team, for an excellent customer service experience. - Training with the operations team, to maintain and improve the company scores. - Daily and weekly customer service reports. - Presentation of service monthly reports, according to the brand standards and goals. - PR at the hotel’s events. - Supervise the correct use of the corporate image in the operational staff. - Customer service. Show less



Valemas

• Colombia
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Account Executive

  • Jul 2017 - Aug 2018

  - Pre-sale and after-sale customer service. - Customer service with an end to end process. - Attend customer requests, to fulfill the service agreements. - Company presentation for proper client achievement. - Manage, maintain and increase the portfolio of customers. - Marketing project presentation. - Pre-sale and after-sale customer service. - Customer service with an end to end process. - Attend customer requests, to fulfill the service agreements. - Company presentation for proper client achievement. - Manage, maintain and increase the portfolio of customers. - Marketing project presentation.



Kioka Audiovisuales y Publicidad LTDA

• Bogota,D.C., Capital District, Colombia

• Executive Account Manager

  • Jan 2016 - Sep 2016

  - Manage, maintain and increase the portfolio of customers. - Advertising campaigns presentation. - Attend customer requests, to fulfill the service agreements. - Customer service with an end to end process. - Pre-sale and after-sale customer service. - Company presentation for proper client achievement. - Manage, maintain and increase the portfolio of customers. - Advertising campaigns presentation. - Attend customer requests, to fulfill the service agreements. - Customer service with an end to end process. - Pre-sale and after-sale customer service. - Company presentation for proper client achievement.



Organización Leo Kats - Yemanja S.A.S

• Bogota,D.C., Capital District, Colombia

• Hostess

  • Jan 2015 - Jan 2016

  - Greeting customers and assign tables for them. - Receive calls and take table reservations. - Customer service supervision. - Running food when busy, and support waiters and cashiers. - Interaction and communications with customers. - Supervise customer’s requests and suggestions. - Greeting customers and assign tables for them. - Receive calls and take table reservations. - Customer service supervision. - Running food when busy, and support waiters and cashiers. - Interaction and communications with customers. - Supervise customer’s requests and suggestions.