Experience

SLKone, LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Consultant

  • Mar 2022 - Present

  • Develop critical analysis through a variety of tools including spreadsheets, programming languages, visualization software, and others • Develop and deliver results and recommendations to client and internal teams regarding findings, analysis, and approach methodologies • Support or co-develop new or alternative approaches to complex situations • Deliver quality, detail-oriented work products, including reviewing their own and others’ work products • Demonstrate tenacity to deliver work products outside of one’s specialty by leveraging the collective knowledge of SLKone, the client, and all other available resources • Manage multiple workstreams and deliverables concurrently while exceeding client expectations • Manage client and internal expectations to deliver value-added results. • Develop relationships with clients and act as a ‘trusted advisor’ • Coach the Consultants to achieve a clear career path and professional growth. Show less


PARENT TO PARENT OF MIAMI INC
• Chairwoman

  • Dec 2020 - Jun 2022


International Air Transport Association (IATA)

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Senior Manager, Participation

  • Sep 2017 - Jul 2020

  ● Account and operational Manager for the top six financial products in the airline industry ● Manages more than 97k customers to ensure a stable operation worth USD 322B ● Manages and oversees projects with tight deadlines meant to ensure modernization of the current products and the creation of new ones● Serve as the first point of contact for high level stakeholders such as CEOs and CFOs● Project manager to deliver management projects for internal changes● Ensures that Key Performing Indicators (KPIs) and quality controls are met● Ensures compliance with money laundering laws Show less

• Manager Agency Managment

  • Mar 2017 - Sep 2018

  ● Account and Operational Manager for more than 28K travel and cargo agents (customers) ● Coordinated, led and implemented relevant projects for new products in the Americas region. ● Managed the arbitration processes between different customers● Ensured that the team managed and performed as per Standard Operating Procedures (SOP) and KPIs ● Designed processes, controls, checks, and rules to ensure the safe collection of 35 billion USD with unrecovered debts of 0.0011%. ● Coordinated SOP changes to reflect any new organizational structures or projects Show less

• Assistant Manager Quality, Performance and Risk Management

  • Dec 2013 - Mar 2017

  • Designed and implemented the project of the stabilization of a new American Regional Office with impact of more than 90 employees• Trained and supported the Process Owners in the maintenance of SOPs in the Business Process Management (BPM) tool• Ensured that ISO 9001 certification was renewed on a yearly basis for the American Region• Planed, managed and implemented new processes and improvements for the Americas Region• Created and updated the risk portfolio for the different departments of the Americas Region• Managed and resolved the misalignment between the different SOPs • Solved and documented the interdependencies to create synergies and close operational gaps • Solved open audit points for the region to ensure alignment globally• Supported various Projects with the process design and business requirement definition Show less

• Assistant Manager Customer & Passenger Services Colombia and Ecuador

  • Jun 2008 - Dec 2013

  • Onboarded new customers (Agents and Airlines) into the IATA Settlement systems• Led and implemented projects locally such as the implementation of fuel surcharge and e-tickets • Managed the customer service team to support the airlines in Colombia and Ecuador markets• Managed the local forums including the government and local representatives of the airline industry• Redesigned internal and external procedures in cooperation with stakeholders• Responsible for operational activities which involved accrediting IATA Passenger and Cargo agents and monitoring customer compliance with IATA’s Resolutions• Led the process of migration of operations from the field office to the regional office Show less



Helados Popsy

• Colombia
• Food and Beverage Services
• 300 - 400 Employee

• Intern

  • Jun 2007 - Dec 2007

  ● Developed several projects to improve the operation and service of all 75 stores throughout the country ● Designed and implemented a project to centralize the payments of all the points of sales and centralized the payroll processes ● Created and executed a project to improve the distribution and delivery of invoices and other relevant documentation from stores, reducing expenses and allowing information available to be readily available for tax declarations ● Developed several projects to improve the operation and service of all 75 stores throughout the country ● Designed and implemented a project to centralize the payments of all the points of sales and centralized the payroll processes ● Created and executed a project to improve the distribution and delivery of invoices and other relevant documentation from stores, reducing expenses and allowing information available to be readily available for tax declarations



Pontificia Universidad Javeriana

• Colombia
• Higher Education
• 700 & Above Employee

• Assistant in Operation analysis

  • Jan 2007 - Jun 2007

  • Advisor to students solving questions during or after lab sessions. • Support of Operation analysis and methods’ engineering Professors • Also as substitute Professor while the Professor was in charge of Javeriana’s Week, an activity in which I participated. • Advisor to students solving questions during or after lab sessions. • Support of Operation analysis and methods’ engineering Professors • Also as substitute Professor while the Professor was in charge of Javeriana’s Week, an activity in which I participated.