Experience

Transcom Worldwide

• Canada
• 1 - 100 Employee

• Senior customer service representative

  • Mar 2021 - Present

  * Senior customer service representative. (April 2022 - Now) * One of "Best Employees of March 2022". * Being backup quality analyst, which mainly involves participating in meetings about how to improve the quality in the team's work, give information and tips to the team, and doing evaluations on my colleagues' communication with customers. (Aug 2021 - Now) * Working in merchant support with acquiring agreements, assisting around 30 customers daily by answering questions and troubleshooting different problems via email and telephone. (March 2021 - Now) Show less



Uniflex

• Sweden
• Staffing and Recruiting
• 300 - 400 Employee

• Customer service agent

  • Jan 2020 - Nov 2020

  * Receptionist for 13 companies in the office building Getingen. It involved referall of visitors, access card management, lending of keys, booking/furnishing of conference rooms, receiving and handing out dry cleaning, and car service on a smaller scale. (Sep - Nov 2020) * Interviewed 80+ people over the phone that applied for a job via Uniflex. (Aug - Sep 2020) * Customer service agent at Teleperformance, where I worked in the customer service chat for Klarna Bank, which also included sending occasional emails. I had 1-4 chats at the same time. (Jan - Aug 2020) Show less



SATS Sweden

• Sweden

• Childminder

  • Sep 2017 - Jan 2020

  * Childminder at MiniSATS (SATS Child care service) for children between the age 6 weeks and 11 years old, 1-10 children at a time. * Cleaning of things like toys and shelves, and filling out the statistics. * Training of 3 new colleagues at MiniSATS, and I occasionally stood in the reception for 1-3 hours. * I have worked both alone and with a colleague. * Childminder at MiniSATS (SATS Child care service) for children between the age 6 weeks and 11 years old, 1-10 children at a time. * Cleaning of things like toys and shelves, and filling out the statistics. * Training of 3 new colleagues at MiniSATS, and I occasionally stood in the reception for 1-3 hours. * I have worked both alone and with a colleague.



Vattenhuset AB

• Sweden
• 1 - 100 Employee

• Swimming teacher

  • Aug 2014 - Oct 2018

  * Swimming teacher for 1000+ adults and children between the age 3 and 11 years old, and baby swimming instructor. I had groups of 1-10 children/adults at a time. * Everything from teaching feeling safe in the water, to different ways of swimming. * I have worked both alone and together with a colleague, and with and without parents in the water. * Swimming teacher for 1000+ adults and children between the age 3 and 11 years old, and baby swimming instructor. I had groups of 1-10 children/adults at a time. * Everything from teaching feeling safe in the water, to different ways of swimming. * I have worked both alone and together with a colleague, and with and without parents in the water.