Experience

The University of Winnipeg

• Canada
• Higher Education
• 700 & Above Employee

• Technology service desk - Student Asistant

  • Aug 2022 - Present

  ▪ Deliver fundamental, or initial technical assistance to Faculty, Staff, and Students via various communication mediums such as phone, email, and face-to-face interactions. ▪ Log service incidents and requests using ticketing software ▪ Responsible for handling Active Directory tasks, including password resets, information updates, and account extensions. ▪ Assign more complex incidents and requests to the appropriate specialist support group at the second or third level, for… Show more ▪ Deliver fundamental, or initial technical assistance to Faculty, Staff, and Students via various communication mediums such as phone, email, and face-to-face interactions. ▪ Log service incidents and requests using ticketing software ▪ Responsible for handling Active Directory tasks, including password resets, information updates, and account extensions. ▪ Assign more complex incidents and requests to the appropriate specialist support group at the second or third level, for thorough examination and resolution. ▪ Assist with installation and guidance with the use of Microsoft Office suite (Office 365) to staff & students. ▪ Engage in communication with staff and students of the institution regarding scheduled and ongoing service disruptions that impact their daily tasks. ▪ Implementation, and technical support for DUO 2MFA. Show less ▪ Deliver fundamental, or initial technical assistance to Faculty, Staff, and Students via various communication mediums such as phone, email, and face-to-face interactions. ▪ Log service incidents and requests using ticketing software ▪ Responsible for handling Active Directory tasks, including password resets, information updates, and account extensions. ▪ Assign more complex incidents and requests to the appropriate specialist support group at the second or third level, for… Show more ▪ Deliver fundamental, or initial technical assistance to Faculty, Staff, and Students via various communication mediums such as phone, email, and face-to-face interactions. ▪ Log service incidents and requests using ticketing software ▪ Responsible for handling Active Directory tasks, including password resets, information updates, and account extensions. ▪ Assign more complex incidents and requests to the appropriate specialist support group at the second or third level, for thorough examination and resolution. ▪ Assist with installation and guidance with the use of Microsoft Office suite (Office 365) to staff & students. ▪ Engage in communication with staff and students of the institution regarding scheduled and ongoing service disruptions that impact their daily tasks. ▪ Implementation, and technical support for DUO 2MFA. Show less



ACI Worldwide

• United States
• Software Development
• 700 & Above Employee

• Senior Quality Assurance Engineer

  • Jun 2021 - Mar 2022

  • Leading testing activities, designing, and creating better ways to test product functionalities • High knowledge of agile methodologies • Responsible for reviewing of project's functional requirements, technical validations, estimation, definition, creation, and execution of test cases

• Technical Consultant

  • Nov 2019 - Jun 2021

  • Responsible for the technical validation of the project, and the creation of test cases, test specifications, testing tools, and execution of test cases. • Capable to review functional requirements, estimation, and guarantee high quality in the project solution • High knowledge of agile methodologies.

• Associate Technical Consultant

  • Jan 2019 - Nov 2019

  • Responsible to guarantee high quality in the overall project solution, and technical validation of the project. • Manage the creation of test cases, test specifications, testing tools, reviews of functional requirements, execution of test cases, and estimation. • Capacities to understand customer requirements and translate them into test cases.

• Associate Quality Assurance Engineer

  • Jun 2017 - Jan 2019

  • Responsible for technical validation, creation of test cases, reviews of functional requirements, execution of test cases, project estimation, knowledge in agile methodologies, and demand management activities. • Responsible for creating test documents, designing quality tests, and defining the expected results for the test cases to verify the overall quality of product functionalities.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Student Intern: Networking & Mobility Sales Support MX

  • Jan 2016 - Jan 2017

  • Responsible for the elaboration, structuring, and solution developments for projects focused on service lines of mobility and networking, with equipment of IBM, Cisco, Avaya, and F5 technologies. • Technical validation of the project, cost case development, and execution of the business opportunity. • Search and validation of potential clients in the territory, using the different digital tools; achieving time and agility improvements in business closure processes with clients with… Show more • Responsible for the elaboration, structuring, and solution developments for projects focused on service lines of mobility and networking, with equipment of IBM, Cisco, Avaya, and F5 technologies. • Technical validation of the project, cost case development, and execution of the business opportunity. • Search and validation of potential clients in the territory, using the different digital tools; achieving time and agility improvements in business closure processes with clients with international coverage. Show less • Responsible for the elaboration, structuring, and solution developments for projects focused on service lines of mobility and networking, with equipment of IBM, Cisco, Avaya, and F5 technologies. • Technical validation of the project, cost case development, and execution of the business opportunity. • Search and validation of potential clients in the territory, using the different digital tools; achieving time and agility improvements in business closure processes with clients with… Show more • Responsible for the elaboration, structuring, and solution developments for projects focused on service lines of mobility and networking, with equipment of IBM, Cisco, Avaya, and F5 technologies. • Technical validation of the project, cost case development, and execution of the business opportunity. • Search and validation of potential clients in the territory, using the different digital tools; achieving time and agility improvements in business closure processes with clients with international coverage. Show less