Experience

Immigrative Visa Services

• Canada
• Legal Services
• 1 - 100 Employee

• Director Of Operations

  • Jan 2020 - Present

  - Liaise with superior to make decisions for operational activities and set strategic goalsPlan and monitor the day-to-day running of the business to ensure smooth progress- Supervise staff from different departments and provide constructive feedback- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements- Manage client service processes and coordinate resources allocation- Oversee customer support processes and organize them to enhance customer satisfaction- Review financial information and adjust operational budgets to promote profitability- Revise and/or formulate policies and promote their implementation- Manage relationships/agreements with external partners/agents- Evaluate overall performance by gathering, analyzing and interpreting data and metrics- Ensure that the company runs with legality and conformity to established regulations

• Software Developer

  • Jan 2019 - Jan 2020

  - Researching, designing, implementing, and managing software programs.- Testing and evaluating the Client Management System.- Identifying areas for modification in existing web applications and subsequently developing these modifications.- Manage the software developer team.



Edupal Canada (Star Education Advisors Inc.)

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Executive Director

  • Feb 2017 - Present

  - Certified Canadian Educational Agent (ICEF# 1362) - Create a market strategy for the company - Ability to implement company-wide strategies - Create and maintain an annual budget - Collaborate with employees at every level - Give constructive criticism to managers - Create reports and presentations to give to the board of directors - Ability to coordinate future investments in the company - Maintain a financially viable company at all times - Certified Canadian Educational Agent (ICEF# 1362) - Create a market strategy for the company - Ability to implement company-wide strategies - Create and maintain an annual budget - Collaborate with employees at every level - Give constructive criticism to managers - Create reports and presentations to give to the board of directors - Ability to coordinate future investments in the company - Maintain a financially viable company at all times



Ministerio de Tecnologías de la Información y las Comunicaciones

• Colombia
• Telecommunications
• 700 & Above Employee

• Contractor technical platform as manager of the Corporate University

  • Nov 2013 - Dec 2016

  Develop, update and maintain training material consisting of content, student manuals, slides, audio narrations, quizzes, exams, video content, etc. for all training formats Create a course curriculum based on the needs and the roles of the client Upload new and existing course content Update look & feel, including promotions, banners, polls, etc. Review and update notification templates for emails, etc. Support students enrolled in online, virtual class and in-class sessions Adult training Support instructors regarding course material, custom content, course enhancements, etc.



Universidad Cooperativa de Colombia

• Higher Education
• 700 & Above Employee

• Coordinator of self-evaluation and accreditation systems and engineering

  • Jan 2013 - Jun 2014

  Define and adjust methodology for building, monitoring and control of projects.Disseminate and train the university community in the methodology for the construction of projects inherent in each unit, in order to unify and standardize the planning processes and institutional control.To monitor procedures corrective, preventive and improvement actions, through the various defined records, search for continuous improvement of each of the processes implemented from ISO.

• Teaching

  • Jul 2009 - Dec 2012

  Full-time teacher, teaching in subjects such as Introduction to engineering, general theory of systems, software engineering.Additionally I fulfilled functions coordinator of research program Systems Engineering and leader of the self-evaluation process