Carolin Rubach

Team Lead Quality Management at Landesamt für Steuern Niedersachsen
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Contact Information
us****@****om
(386) 825-5501
Location
DE

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Credentials

  • Project Manager
    Industrie- und Handelskammer (Chambers of Commerce & Industry)
    Feb, 2017
    - Nov, 2024

Experience

  • Landesamt für Steuern Niedersachsen
    • Germany
    • Government Administration
    • 1 - 100 Employee
    • Team Lead Quality Management
      • Jul 2021 - Present

      Leading the Quality Management for the federal German overall project KONSENS (goal: unification and modernization of the tax IT), including: • Professional management of a growing and dynamic team • Evaluation and further development of the quality management system • Continuous optimization of standards and processes in coordination with all relevant interfaces, such as other departments, quality representatives and the operational IT management • Direct reporting function to the overall management of KONSENS reg. all QM matters as well as quality representative in the management circle Show less

  • TUI
    • Germany
    • Travel Arrangements
    • 700 & Above Employee
    • Operations, Concept & Quality Manager TUI Magic Life
      • Dec 2018 - Jun 2021

      Responsibility for concept and quality of the TUI Magic Life hotel brand with 16 hotels in Mediterranean destinations, including:• Continuous development of the TUI Magic Life concept and SOPs based on market and customer requirements in coordination with all relevant interfaces• Analysis of both target group and competitive environment to identify trends & innovations• As part of the Operations team, operational implementation of brand specifications in the hotels at site• Quality monitoring based on defined KPIs• Conduction and coordination of brand and guest service trainings Show less

    • Customer Relationship Manager TUI Magic Life
      • Jul 2018 - Nov 2018

      Definition & implementation of CRM-relevant processes for the initial setup of a CRM system for the hotel brand TUI Magic Life

    • Concept & Marketing Junior Manager TUI Magic Life
      • Jul 2017 - Jun 2018

      Participation in / responsibility of concept & marketing projects, e.g. creation of project plans and quality analysis, implementation of app features, update of SOPs

    • Dual Student Business Administration TUI AG
      • Aug 2014 - Jul 2017

      Assignments of 4-12 weeks in various areas of the TUI Group, incl. Sustainable Development & CR, TUI AG, as well as Brand Management, Marketing TUI Group

Education

  • SRH Fernhochschule - The Mobile University
    Master of Arts - MA, Business Development
    2022 - 2025
  • ELG E-Learning Group, Vienna
    Degree: Diploma “Innovation Management”, Online Diploma Course Innovation Management
    2020 - 2021
  • Leibniz-Fachhochschule
    Bachelor of Arts - BA, Business Administration
    2014 - 2017
  • Ubly Community High School
    2011 - 2012

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