Carolin Hoegger

Onboarding Operations Lead at Leanpath
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB
Languages
  • German Native or bilingual proficiency
  • Spanish Elementary proficiency

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Onboarding Operations Lead
      • Jul 2022 - Present

    • Onboarding Operations Coordinator
      • Jul 2019 - Present

    • United Kingdom
    • Design Services
    • 100 - 200 Employee
    • Senior Account Executive
      • Aug 2018 - Jul 2019

      • leading German B2B Account Management Team• key contact point between clients and all departments of the business• project management (EDI, Warehouse on-boarding)• providing training for new starters and monitoring performance• managing customer portfolio and carrying out order management• constantly improving Customer Relationship Management strategy• supporting Sales Team during customer visits, trade shows & conferences • ensuring KPIs for client satisfaction and response times are met• localization of all collateral, online and offline• e-commerce, catalogue and advertising campaign translations

    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Social Media Coordinator
      • Jun 2018 - Aug 2018

      Responsibility as part of the DACH team of eve for both Sales and After Sales Support through email, voice and live chat channels. Monitoring and moderation the Facebook pages as well as sourcing suitable collaborations with other Social Media Blogs and Influencers. Insight and close work with Finance and Logistic Teams. Responsibility as part of the DACH team of eve for both Sales and After Sales Support through email, voice and live chat channels. Monitoring and moderation the Facebook pages as well as sourcing suitable collaborations with other Social Media Blogs and Influencers. Insight and close work with Finance and Logistic Teams.

    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Team Manager
      • Sep 2017 - May 2018

      • Responsible for KPI-based performance of German (DE/AT/CH) technical support team• Work force management (daily schedule as well as training & coaching sessions)• Client communication (via e-mail, video conference or client training)• Recruitment of new agents (CBI interviews, telephone & language screenings)

    • Senior CTS Executive
      • Jan 2015 - Aug 2017

      Technical support of Brother (hardware and software issues) as CSA and as of August 2015 as Senior Agent. Responsibilities incl. training new staff, supporting team with product knowledge and supervision of Escalations. TM track starting March 2016 which requires manager support with administrational tasks, e.g.- managing (break) schedule- quality monitoring- training agents- creating reports- corresponding with 2nd level

    • United States
    • Retail
    • 700 & Above Employee
    • Quality Management
      • Aug 2014 - Jan 2015

    • United States
    • Retail
    • 700 & Above Employee
    • Retail Associate
      • Dec 2010 - Jul 2014

Education

  • Kingston University
    Bachelor of Arts (B.A.), History of Art
    2010 - 2013

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