Implant Treatment Coordinator

• Jan 2023 - Present

Medical Administration

• Jul 2021 - Present

Key responsibilitiesI guarantee an efficient administrative admission-to-discharge process for all patients, manage new and existing clients and schedule appointments. With a daily portfolio of 70 to 90 patients I admit and depart all patients and ensure the availability of needed documents (e.g. test results, imaging and referrals). Managing master data, billing outpatient’s appointments and procedures (inclusive Medicare claims) as well as supporting the practice manager in billing inpatient´s operations, chasing outstanding accounts for prepayments are daily tasks. The workflow includes clerical tasks, such as actioning mail and emails and phone service.o Oversee and manage the daily operations of the Front Desko Admission and departure of patientso Correcting outpatient’s billing, incl. rejected Medicare Claimso Clearing reconciliation report on daily basis

Administration Assistant

• Mar 2021 - Jul 2021

Key responsibilities Administrative support of 15 consulting GP’s. The role of the Administration Assistant is multifaceted, back of house relies on providing professional and succinct telecommunication services to meet the patient’s and health care professionals requests and recommendations, which include scheduling appointments for patients and their GP as well as actioning written mail and emails and distributing documents accordingly. Front of house focuses on face-to-face interaction with patients in regards to admission and departure. This includes managing patient’s details, billing and the distribution of correspondence. o Admission and departure of patients o Billing patients, incl. Medicare Claims o Telecommunications Service

Assistant Manager

• Jul 2018 - Nov 2020

Key responsibilities As Assistant Manager I am responsible to ensure smooth processes throughout peak hours, track and manage stock levels, train staff and provide exceptional professional customer service. o Responsible for the daily balancing of shop and bar takings and End of Day reports o Oversee the fluidity of daily operations within a team of 7-10 o Providing competent on-the-job training to new staff in every role and familiarise them with established processes o Provide helpful guidance and information about local tourist attractions and national parks o Regulate deliveries in shop, restocking in shop and tavern o Oversee and strengthen an exceptionally high level of service quality and delivery in a fast pace and dynamic environment o Manage accommodation enquiries and bookings in efficient manner o Employed conflict resolution skills to manage guest complaint and feedback o Maintain staff quarters outdoor area o Bartending and waitressing as well as assisting kitchen where needed o Housekeeping

Executive Project Manager

• Feb 2018 - Jun 2018

Key responsibilitieso Liaise with and providing feedback to internal and external stakeholders to ensure consistency and standards complianceo Create and comply with project deadlineso Work independently and with team members to ensure KPI’s for projects are reached. o Collect and manage master data (incorporate nursing standards and procedures) for new software for medical documentationo Liaise regularly with management and key-user regarding content managemento Conduct user trainings to 18 key-user and 14 doctors and accompanied staff for two weeks to ensure a trouble-free transition to new software applicationo Compose user manual for applicationo Manage, coordinate, monitor and implement resources and reports ensuring project tasks are delivered on time and meet end user needso Assist the department of controlling in budget planning, monthly reporting, providing statisticso Manage and supply legal forms and applications for change in corporate managemento Stocktaking and evaluation after branch closureo Maintain data for national Endoprosthesis Registry EPRDo Monitor and maintain master data for Central Sterile Service department

Working Student

• Oct 2014 - Feb 2018

Key responsibilitieso Analysis and evaluation of efficiency and optimisation of processes within 6 different departments, including presentation of changes to top managemento Implementation of reconstructed sustainable processes within alternating departments o Provide administrative support and accurately record project progression to ensure to comply with milestoneso Work closely with IT department to meet staff’s needs to reach higher efficiencyo Frequent reporting and liaising with internal and external project stakeholderso Assist in budget planning and monthly reporting o Provide and evaluate statistics for reports and provide data for mandatory annual hospital surveyo Restructure and maintain contact master data for the Department of Marketing and Communicationo Create content and facilitating events for new homepage designo Assist in organisation of event for the business’ 150th anniversaryo Compose, maintain and internally distribute documents within the Quality Management (procedural instructions, work instructions) according to DIN EN ISO 9000 ffo Compose and manage master data for new software in department of central sterile service in both private and public hospitalso Track KPI’s and milestones to ensure successful transition within everyday businesso Train (key-)user in software application and provide user manualo Secretarial support of the Top Managemento Maintain master data for national Endoprosthesis Registry EPRDo Administrative and physical support yearly stocktakingo Presentation design and application for Leonardo Award (Marketing Award)

Assistant to Cost Manager

• Jan 2014 - Sep 2014

• Process analysis and process optimisation in department for Social Services including implementation of new processes within departments interfering, presentation of results to leadership• Process analysis and restructuring the department of the Central Patient Admission• Introduction, managing master data and training staff in using new software EcoSoft for the Central Sterile Service Department• Analysis of the internal post distribution and external procurement trips• Creating, keeping up to date and internal upload of Quality Management documents (procedural instructions/work instructions)• Maintain master data for national Endoprothesis Registry EPRD• Statistics, evaluations and reports• Support of yearly stocktaking

Health Care Management Assistant

• Sep 2011 - Feb 2014