Experience

Keller Williams Realty

• Real Estate
• 700 & Above Employee

• Customer Service/Sales Associate

  • Oct 2012 - Present

  Point of sale services focusing on customers’ needs, providing knowledgeable suggestions as well as locating merchandise online within a nationwide chain store selling hunting, fishing, marine, camping equipment, outdoor gear, and fun! Recipient of several sales awards for exceeding quarterly goals. Point of sale services focusing on customers’ needs, providing knowledgeable suggestions as well as locating merchandise online within a nationwide chain store selling hunting, fishing, marine, camping equipment, outdoor gear, and fun! Recipient of several sales awards for exceeding quarterly goals.



Unique Realty

• Lincolnshire, IL

• Real Estate Broker

  • Jul 2005 - Present

  Marketed homes for owners and managed vacant homes in foreclosure, gaining trust from customers to list and sell their properties in the MLS and real estate publications. Collaborated on contracts with banks to reduce owner debt before a sale, maintained metrics and composed reports detailing progress on each file, spoke with investors, realtors, homeowners, attorneys, city government officials, utility, bank, and title companies, performing the role of liaison among all parties. Met with buyers and sellers to show property and prepared marketing tools and contracts. Initiated cold calls to targeted individuals to grow the customer base of the company and facilitate the sales process. Show less



Community Consolidated School District 93

• Carol Stream, IL

• Literary Aide

  • Aug 2010 - Jun 2011

  Learned and mastered two detail oriented literacy programs for the purpose of instructing struggling readers grades K through 2 to develop necessary reading and comprehension skills while increasing their overall vocabulary. Worked with students in small groups as well as one-on-one. Administered tests and monitored achievement scores for all classrooms. Consulted with other instructors in a team environment, identifying individual needs of each student. Learned and mastered two detail oriented literacy programs for the purpose of instructing struggling readers grades K through 2 to develop necessary reading and comprehension skills while increasing their overall vocabulary. Worked with students in small groups as well as one-on-one. Administered tests and monitored achievement scores for all classrooms. Consulted with other instructors in a team environment, identifying individual needs of each student.



ALMA Property Management Services Inc.

• Schaumburg, IL

• Assistant Property Manager

  • Jan 2008 - Jan 2010

  Coordinated a call center for 12,000 units, responding, analyzing and prioritizing calls. Assisted the property manager with 3 subdivisions in the local community, dealing with daily concerns and issues of residents. Communicated with the Board of Directors and attended Board meetings for individual properties. Constructed and edited a twenty page document developing the entire set of Rules and Regulations for a local subdivision saving them thousands of dollars in legal fees. Solved people’s needs in person and on the phone while maintaining vendor/neighborhood/community relations, met with homeowners, renters, contractors, to resolve conflicts, maintenance and emergency issues. Solicited bids, scheduled services, kept accurate detailed written and monetary records including monthly payments. Show less



See's Candies

• Retail
• 700 & Above Employee

• Sales Associate

  • 2007 - 2007

  Inaugurated daily service for the holiday kiosk at Woodfield Mall from open to close according to corporate procedures. Sold fine chocolates, performed inventories, ordered product, accepted deliveries, stocked, cashiered, balanced cash drawers and filed reports. Inaugurated daily service for the holiday kiosk at Woodfield Mall from open to close according to corporate procedures. Sold fine chocolates, performed inventories, ordered product, accepted deliveries, stocked, cashiered, balanced cash drawers and filed reports.



Southern Glazer's Wine & Spirits

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Marketing Specialist

  • Jun 2004 - Dec 2005

  Constructed effective displays and promoted various liquor products using multiple facets of marketing. Communicated qualities and use of products to customers and gathered feedback to gauge sales. Filed reports and increased sales on many products at the location visited. Constructed effective displays and promoted various liquor products using multiple facets of marketing. Communicated qualities and use of products to customers and gathered feedback to gauge sales. Filed reports and increased sales on many products at the location visited.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• On-Board Leader and Flight Attendant Supervisor

  • Aug 1985 - Apr 2001

  Career counseled and coached as a team supervisor for a group of 90 flight attendants; conducted annual performance reviews and administered FAA exams and equipment checks. Executed In-Flight Service employee evaluations to ensure quality control in meeting company standards. Authored and edited a company-wide Serving Procedures Manual in-committee to enact consistent customer service nationwide. Trained annually in 30 plus aircraft designs to review placement and use of all emergency equipment operation and locations, emergency exit operations, emergency evacuation procedures in various conditions. Certified in CPR and AED procedures as well as in various life-saving techniques. Organized a workforce as the team leader in charge of flight crews, synchronizing customer services with the flight deck, resulting in satisfaction for all in-flight travelers while retaining flexibility due to weather, airline cabin conditions, and time restraints. Interacted with hundreds of people on a daily basis from divergent cultures to provide service and to solve grievances and safety issues. Show less