Product Manager

• Jan 2019 - Present

- Works with technical teams to define and maintain a functional product roadmap(s), vision and strategy based on current and future needs of business partners. - Prioritization of all work done on the product, both strategic and immediate, based on business, technical and company needs. - Responsible and accountable to develop and maintain positive relationships with Business partners in order to understand and address strategy, opportunity and pain points. - Understands and ensures the capture of user stories and requirements at a level of granularity that is consumable and meaningful for technical teams. - Organizes and maintains timelines, status, risks and issues to provide transparency on all work to stakeholders, business partners and technical teams. - Works with Business Partners to drive business process definition/improvements related to the product. - Understands the business needs, industry trends, competitive product marketplace to determine best and leading solutions that fit our needs. - Follows and analyzes competing products and services to identify gaps and opportunities for our own product improvements. - Understands global, regional, and market needs through research, and establishing methods for aggregating feedback and opportunities. - Works closely with User Researcher to identify user pain points, jobs to be done and any underserved needs. Assists with creation of detailed personas for your target market. - Demonstrates a thorough understanding and execution of lean product methodologies. - Drives and executes continuous product discovery process to evaluate, design, prototype, test, refine and validate solutions. - Works closely with User Experience and Engineering teams to identify solutions that are valuable, usable and feasible and have support from our business stakeholders prior to committing heavy. - Acts as the Product Expert or Product Owner guiding and supporting Development and UX teams throughout delivery cycle. Show less

• Feb 2011 - Jan 2019

- Lead the Support activity for the applications I'm in charge of* Design and implement support processes* Filter all the support requests to identify "true application defects" and provide the adequate response* Transfer the defect to development teams (provider) * Solve the issues when possible * Provide the appropriate indications other-level support teams / users * Train, sensitize and support teams about processes- Train the support teams * Training on support processes * Training on the applications functionality - Knowledge management * Maintain the support knowledge base: register known issues, processes and best practices * Participate in the functional documentation writing Show less

• Jun 2007 - Jan 2011

* Working in collaboration with an international and multi cultural team: IT team, Product Managers, external developers and users.Main responsibilities:* Defining procedures, quality assurance on existing products and development plans.* Follow up throughout products life cycle (from development, to test, bug reviewing and fixing, validation.)* Evaluation and documentation on application life cycle with set up of indicators (optimization tools and regression)

Consultant

• 2002 - 2007

- Training and software implementation - Consulting activity in hotels in various countries in French or English: France, French Polynesia, Belgium, Canada, Italy, Netherlands, USA - Creation of documents in French and English: User manuals, release notes, procedures and documentation. - Interface between internal technical support and service development. - Quality Assurance: Testing and validation of software - Customer Support Level 1-3 - Customer Care Show less

Helpdesk Account Manager

• 1999 - 2002

- Manager of a team of eight people. - 1st level support for a hotel chain: 600 workstations, 60 servers and 1500 users - Training and software implementation in French and English in: France, England and Scotland - Manager of a team of eight people. - 1st level support for a hotel chain: 600 workstations, 60 servers and 1500 users - Training and software implementation in French and English in: France, England and Scotland

Conference & Banqueting Manager

• 1995 - 1998

1997-1998 Conference & Banqueting Manager 1995-1997 Internal Launch Project Manager (Progrès) 1997-1998 Conference & Banqueting Manager 1995-1997 Internal Launch Project Manager (Progrès)

Restaurant Manager

• 1993 - 1995

Night Auditor

• 1991 - 1993

1992-1993 - Night Auditor 1991-1992 - Chef de Rang 1992-1993 - Night Auditor 1991-1992 - Chef de Rang