Experience

Stampin' Up!

• United States
• Retail Art Supplies
• 700 & Above Employee

• Compliance & Demo Support agent - Multilingual

  • Oct 2022 - Present

• Multilingual Demonstrator Support Agent

  • May 2018 - May 2023



Sprachcaffe Languages Plus

• Germany
• Travel Arrangements
• 1 - 100 Employee

• Sales and Customer Care Manager | French-speaking market

  • Nov 2016 - Apr 2018

  Sales and advice to French-speaking clients Customer care, complaint management Administrative follow-up for booked reservations Marketing, Online Marketing Maintain relationships with partner agencies and direct clients (BtoB and BtoC) Achievement of growth and hitting sales targets Sales and advice to French-speaking clients Customer care, complaint management Administrative follow-up for booked reservations Marketing, Online Marketing Maintain relationships with partner agencies and direct clients (BtoB and BtoC) Achievement of growth and hitting sales targets



Evatours / VEFE

• Product Manager - School trips

  • Aug 2015 - Oct 2016

  Packager for the USA - Canada - China - Greece - Ireland - London School trips creation and marketingEstimating quotes and drawing up contractsPrepararing bookletsMaking competitive intelligenceBooking services (visits, accomodation, restaurants)

• Ticketing Agent

  • Jan 2014 - Jul 2015

  Air and Rail ticketing for the Tour Operator's packagers, packaging school trips : quoting, holding options, deposit payment, editing tickets (Amadeus + BtoB websites)Making competitive intelligence and taking care of passengers rightsLooking for airlines and railways companies innovations



Nacel

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Chaperon

  • Aug 2016 - Aug 2016

  Chaperon for language stays for teenagers : Collecting required paperwork/consent forms from participants before the trip Ensuring that all group members are present for activities Helping group members resolve problems Ensuring the safety of all participants Chaperon for language stays for teenagers : Collecting required paperwork/consent forms from participants before the trip Ensuring that all group members are present for activities Helping group members resolve problems Ensuring the safety of all participants



Nacel

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Chaperon

  • Aug 2013 - Aug 2013

  Chaperon for language stays for teenagers : Collecting required paperwork/consent forms from participants before the trip Ensuring that all group members are present for activities Helping group members resolve problems Ensuring the safety of all participants Chaperon for language stays for teenagers : Collecting required paperwork/consent forms from participants before the trip Ensuring that all group members are present for activities Helping group members resolve problems Ensuring the safety of all participants



Belambra

• France
• Travel Arrangements
• 400 - 500 Employee

• Head Bartender

  • Dec 2012 - Apr 2013

  Prepare alcohol or non-alcohol beveragesInteract with customers, take orders and serve drinksRestock and replenish bar inventory and supplieDoing regular stock-takes and ordering as necessaryAdhering to budgets, increasing profits and managing cashflowDealing with difficult customers

• Head Receptionist

  • Dec 2011 - Nov 2012

  Greeting and welcoming guests on arrivalCompleting procedures when guests arrive and leaveProviding information in-person and via phone/emailDealing with bookingsManaging room reservations ensuring all enquiries accuratelyCheck rooms cleaningPreparing bills and taking paymentsEnsure reception area is tidy and presentable, with all necessary stationery and materialDealing with complaints or problems

• Front Desk Receptionist

  • Mar 2011 - Nov 2011

  Greeting and welcoming guests as soon on arrivalCompleting procedures when guests arrive and leaveProviding information in-person and via phone/emailDealing with bookingsPreparing bills and taking paymentsDealing with complaints or problems



Fragonard Parfumeur

• France
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Tour Guide - Seller

  • Mar 2010 - Oct 2010

  Welcome and advise visitors Leading tours through the factory - English, German, French Translating and interpreting Giving advice and guidance on product selection to customers Welcome and advise visitors Leading tours through the factory - English, German, French Translating and interpreting Giving advice and guidance on product selection to customers



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Waitress - Bartender

  • Nov 2009 - Dec 2009

  Taking customer orders and delivering food and beverages Providing wait service to ensure satisfaction Making menu recommendations, answering questions Preparing alcohol or non-alcohol beverages Taking customer orders and delivering food and beverages Providing wait service to ensure satisfaction Making menu recommendations, answering questions Preparing alcohol or non-alcohol beverages



Belambra

• France
• Travel Arrangements
• 400 - 500 Employee

• Activities Leader

  • Jul 2009 - Aug 2009

  Leading young participants (6 - 10 y.o & 11 - 14 y.o) Participating in general activities such as the variety show, dance, games with clients Organizing leisure program (games, manual activites etc...) Ensuring the safety of participants at all times Assisting with discipline issues Leading young participants (6 - 10 y.o & 11 - 14 y.o) Participating in general activities such as the variety show, dance, games with clients Organizing leisure program (games, manual activites etc...) Ensuring the safety of participants at all times Assisting with discipline issues