Experience

CloudCheckr (part of Spot by NetApp)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Billing and Collection Analyst

  • Aug 2020 - Present



CloudCheckr

• Rochester, New York, United States

• Senior Billing and Collection Analyst

  • Dec 2020 - Present

  Collections Collections



HCL Technologies/ Xerox Corporation

• Rochester, NY

• Collections Specialist

  • Aug 2000 - May 2020

  Collections Specialist Oversaw collections and portfolio management duties for high risk receivables. Served as the primary liaison with customers. Partnered with sales and support representatives on a daily basis to collect aged receivables as well as identify and resolve non-payment issues. Researched and reconciled customer payments and billing disputes. Initiated required adjustments. Analyzed and tracked customer payment history for cash forecasting and management reports. Trained and coached new collectors. Key Achievements: * Maintained responsibility for managing high risk receivables in portfolio for Xerox Corporation, which was valued at $10M. * Managed satisfactory Days Sales Outstanding (DSO) and delinquency levels for 20-25 large accounts. * Garnered recognition as the subject matter expert in collections tools including Way Cool Tool, Invoice Print, and Credit/Debit Match. * Contributed to requirements and testing for development of new Siebel/Atlas collections system. * Participated in the development of a spreadsheet template for a new collector to complete with the split charges and corresponding PO numbers to return to the manager for submission within 24 hours, which streamlined invoice processing. * Collaborated with Sales, Billing, and Customer Service Managers on weekly calls to identify errors and root causes and initiated the requests to get the billing adjustments processed, which cleared several million dollars in aging. * Inherited a large account that paid by PO and had an unpaid balance of $60K, which included obtaining the necessary tax resale certificate, submitting the request for tax credit, and securing a credit to clear the $60K in aging. Show less



Rayban Sun Optics (I) Ltd

• India
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Credit Analyst

  • Oct 1998 - Jul 2000

  Collections Specialist Oversaw collections and portfolio management duties for high risk receivables. Served as the primary liaison with customers. Partnered with sales and support representatives on a daily basis to collect aged receivables as well as identify and resolve non-payment issues. Researched and reconciled customer payments and billing disputes. Initiated required adjustments. Analyzed and tracked customer payment history for cash forecasting and management reports. Trained and coached new collectors. Key Achievements: * Maintained responsibility for managing high risk receivables in portfolio for Xerox Corporation, which was valued at $10M. * Managed satisfactory Days Sales Outstanding (DSO) and delinquency levels for 20-25 large accounts. * Garnered recognition as the subject matter expert in collections tools including Way Cool Tool, Invoice Print, and Credit/Debit Match. * Contributed to requirements and testing for development of new Siebel/Atlas collections system. * Participated in the development of a spreadsheet template for a new collector to complete with the split charges and corresponding PO numbers to return to the manager for submission within 24 hours, which streamlined invoice processing. * Collaborated with Sales, Billing, and Customer Service Managers on weekly calls to identify errors and root causes and initiated the requests to get the billing adjustments processed, which cleared several million dollars in aging. * Inherited a large account that paid by PO and had an unpaid balance of $60K, which included obtaining the necessary tax resale certificate, submitting the request for tax credit, and securing a credit to clear the $60K in aging. Show less