Experience

The National Gallery

• United Kingdom
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Head Of Operations

  • 2019年2月 - – 現在

  Responsible for leading a new department to deliver the highest standards of visitor, security and facilities services for the Gallery.

• Head of Visitor Experience

  • 2016年3月 - 2019年2月

  Develop, maintain and improve the customer service mandate on behalf of The Gallery and its leaders on all matters pertaining to visitors especially the welcome, engagement, provision of visitor services and sales strategy.



English Heritage

• General Manager- Hadrian's Wall Properties

  • 2013年4月 - 2015年10月



VisitScotland

• United Kingdom
• Travel Arrangements
• 400 - 500 Employee

• Partnerships Manager

  • 2009年1月 - 2013年3月

  Responsible for the management and development of all VisitScotland franchised Information Centres, working in conjunction with both Visitor Services and the Local Marketing department, to build relationships with both public and private sector partners and ensuring the highest possible standard of service is delivered. Responsible for the management and development of all VisitScotland franchised Information Centres, working in conjunction with both Visitor Services and the Local Marketing department, to build relationships with both public and private sector partners and ensuring the highest possible standard of service is delivered.



British Waterways

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Manager - The Falkirk Wheel

  • 2005年5月 - 2009年1月

  Directly responsible for the general management of The Falkirk Wheel site including management of up to 100 Catering, Retail, Admissions, Events and Boat trip staff. Responsible for managing budget, creating service level agreements for all third party operators ensuring the provision of first class service and income generation from these operations. Directly responsible for the general management of The Falkirk Wheel site including management of up to 100 Catering, Retail, Admissions, Events and Boat trip staff. Responsible for managing budget, creating service level agreements for all third party operators ensuring the provision of first class service and income generation from these operations.



Edinburgh and Lothians Tourist Board

• Manager

  • 1991年 - 2005年

  Management - Management of over 80 staff including 5 Duty Managers in the flagship centre with approximately 700,000 visitors per annum and annual turnover of around £1.7 million. Full responsibility for recruitment and learning activity in all 7 centres. Management - Management of over 80 staff including 5 Duty Managers in the flagship centre with approximately 700,000 visitors per annum and annual turnover of around £1.7 million. Full responsibility for recruitment and learning activity in all 7 centres.