Carole Crocker

Head of Quality at Iris Care Group
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Contact Information
us****@****om
(386) 825-5501
Location
Sudbrook, Wales, United Kingdom, UK

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Experience

    • United Kingdom
    • Mental Health Care
    • 100 - 200 Employee
    • Head of Quality
      • May 2023 - Present

    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Regional Quality Improvement Lead
      • Nov 2022 - May 2023

    • United Kingdom
    • Non-profit Organizations
    • 100 - 200 Employee
    • Regional Manager
      • Jun 2022 - Nov 2022

    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Company Quality Auditor
      • Jul 2020 - May 2022

      support in delivering safe effective care , through audits, competency and compliance. working with staff, people, relatives and regulators . carrying out complex investigations through an RCA approach. support in delivering safe effective care , through audits, competency and compliance. working with staff, people, relatives and regulators . carrying out complex investigations through an RCA approach.

  • Correct Care Uk
    • United Kingdom
    • Sea Delta Consultancy: Governance in Healthcare Setting
      • May 2019 - Feb 2022

      interim Chief Nursing Officer for Correct Care UK . Portfolio includes leading on governance, quality and safety, medicine management safeguarding, workforce planning and clinical.assest reviews for the provision and delivery of healthcare in prison settings. interim Chief Nursing Officer for Correct Care UK . Portfolio includes leading on governance, quality and safety, medicine management safeguarding, workforce planning and clinical.assest reviews for the provision and delivery of healthcare in prison settings.

    • Head of GIRFT Wales and Lead for Wales programmes
      • Jan 2020 - Jul 2020

      Head of GIRFT Wales and Lead for Welsh Programmes to support and work in collaboration with Local Health Boards, Specialist Commissioning and Trusts to reduce unwarranted variation in care, quality and service delivery. Covid 19 technical reviewer . moving to pastures new but great valuable experience and learning with GIRFT over the past few years working with organisations to improving care, processes and provision of services Head of GIRFT Wales and Lead for Welsh Programmes to support and work in collaboration with Local Health Boards, Specialist Commissioning and Trusts to reduce unwarranted variation in care, quality and service delivery. Covid 19 technical reviewer . moving to pastures new but great valuable experience and learning with GIRFT over the past few years working with organisations to improving care, processes and provision of services

    • Hospitals and Health Care
    • 700 & Above Employee
    • Implementation Manager
      • Jan 2018 - Jul 2020

      implementation manager for the Getting It Right First Time Programme (GIRFT) South West Region. supporting Trusts through Governance, Quality, Safety and Project Management to improve delivery of services across patient pathways thus improving care, delivery, productivity, effectiveness and efficiency. implementation manager for the Getting It Right First Time Programme (GIRFT) South West Region. supporting Trusts through Governance, Quality, Safety and Project Management to improve delivery of services across patient pathways thus improving care, delivery, productivity, effectiveness and efficiency.

    • Associate Director of Quality and Patient Engagement
      • Jun 2017 - Oct 2017

      to develop and introduce key strategies and principles, coaching & mentorship. group lead for Safeguarding, Advocacy, Carer & User support and Learning Disabilities. Establish governance systems, introduction and oversight of Serious Incident Management. Oversight and lead management for healthcare information within a specific contract time frame. all work completed ahead of time period. to develop and introduce key strategies and principles, coaching & mentorship. group lead for Safeguarding, Advocacy, Carer & User support and Learning Disabilities. Establish governance systems, introduction and oversight of Serious Incident Management. Oversight and lead management for healthcare information within a specific contract time frame. all work completed ahead of time period.

    • Hospitals and Health Care
    • 200 - 300 Employee
    • Assistant Nurse Director, Quality & Safety
      • Apr 2013 - May 2017

      South west regional lead for quality and safety including direct commissioning, primary care and specialist commissioning including health and justice. Area team lead for safeguarding vulnerable adults including PREVENT, slavery and trafficking, MCA, DoLS and learning disabilities. Experienced in system and service reviews and contract performance monitoring. Advice lead re serious incidents, never events and serious complaints for sub regional team, CCG's, CSU's, private and public providers South west regional lead for quality and safety including direct commissioning, primary care and specialist commissioning including health and justice. Area team lead for safeguarding vulnerable adults including PREVENT, slavery and trafficking, MCA, DoLS and learning disabilities. Experienced in system and service reviews and contract performance monitoring. Advice lead re serious incidents, never events and serious complaints for sub regional team, CCG's, CSU's, private and public providers

    • Assistant Nurse Director
      • Mar 2012 - Mar 2013

      Lead for West Midlands SHA on Equality & Diversity System, Health Visiting and incoporating Quality & Safety into Learning Disabilties Services from a Commissioning position. Lead for West Midlands on Adult Safeguarding Lead for West Midlands SHA on Equality & Diversity System, Health Visiting and incoporating Quality & Safety into Learning Disabilties Services from a Commissioning position. Lead for West Midlands on Adult Safeguarding

    • Director of Nursing & Non Medical Professional and Director of Infection, Prevention & Control
      • Jul 2011 - Apr 2012

      Reviewed, Revised and Introduced Visiting Hours Trust wide, engaging interested groups. Established a new process for improving the mealtimes experience for patients across the organisation. Developed effective and open working with external partners . Executive lead for Safeguarding, Quality, Safety and Infection, Prevention and Control. Joint Executive lead for Governance with Medical Director. Review of workforce structures on wards with Price Waterhouse Coopers. Regular staff meetings established. CIP management. On Call Rota, Working with complex complaints and disciplinary's. Show less

    • United Kingdom
    • Hospitals and Health Care
    • 700 & Above Employee
    • Deputy Director of Nursing & Midwifery
      • 2009 - 2011

      Trust lead for Vulnerable Adults, including Learning Disabilities, Mental Health, Mental Capacity, Deprivation of Liberty Safeguards, Dementia Care, Carers, Slips, Trips and Falls, Tissue Viability and Veterans Care. Nurse advisor to Arts Committee and Accommodation Board with regards to re-design/re-builds Workforce and modernisation reviews. Lead on two-way service level agreement between acute and mental health trust. Learning Disabilties Reviwer for South West SHA Trust lead for Vulnerable Adults, including Learning Disabilities, Mental Health, Mental Capacity, Deprivation of Liberty Safeguards, Dementia Care, Carers, Slips, Trips and Falls, Tissue Viability and Veterans Care. Nurse advisor to Arts Committee and Accommodation Board with regards to re-design/re-builds Workforce and modernisation reviews. Lead on two-way service level agreement between acute and mental health trust. Learning Disabilties Reviwer for South West SHA

    • Associate Nurse Director - Workforce & Modernisation
      • 2006 - 2009

Education

  • Swansea University
    Master's degree, Social Sciences, Child welfare and applied childhood studies
  • Lees Brook Secondary Modern
    1969 - 1974
  • The Open University
    BSc (Honours), Social Sciences, including elements of Economics & Politics

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