Experience

Sol & Casa

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Living-in-Spain Advisor

  • Jul 2021 - Present

  Sol & Casa is a real estate advisor / consulting agency, focused on Spain, region Costa Blanca and Costa Cálida.We are not only your partner to buy a property but also answer all your questions about “living-in-Spain”. Beside, our team also give advise how to integrate the best solar solutions to your Spanish property.Sol & Casa takes care of your Spanish dream. Sol & Casa is a real estate advisor / consulting agency, focused on Spain, region Costa Blanca and Costa Cálida.We are not only your partner to buy a property but also answer all your questions about “living-in-Spain”. Beside, our team also give advise how to integrate the best solar solutions to your Spanish property.Sol & Casa takes care of your Spanish dream.



Algist Bruggeman

• Belgium
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Service Export

  • Mar 2021 - Present

  - Order processing and follow-up in ERP system- Customs declaration in PLDA- Bank & Insurance declarations (documentary credit, "incasso", ...)- Documentation flow: Certificate of Origin, Health Certificate, Certificate of Analysis, Bill of Lading, Packing list, ...)- Sending documents via AWB, TNT- Handling claims- Check suppliers invoices - Order processing and follow-up in ERP system- Customs declaration in PLDA- Bank & Insurance declarations (documentary credit, "incasso", ...)- Documentation flow: Certificate of Origin, Health Certificate, Certificate of Analysis, Bill of Lading, Packing list, ...)- Sending documents via AWB, TNT- Handling claims- Check suppliers invoices



DFDS Belgium

• Belgium
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Export

  • Nov 2020 - Mar 2021

  - Booking implementation, arrange transports and book shipments on DFDS vessels to the Scandinavian countries- Keep in touch with the customer- Follow-up of customs documents for Norway shipments- Follow-up DGD documents of ADR / IMO goods- Daily check of loading lists of vessel departure- Keep up the allocation per vesselAdditionally, handling of extra charges, waiting times, last minute cancelations, customer complaints, etc. - Booking implementation, arrange transports and book shipments on DFDS vessels to the Scandinavian countries- Keep in touch with the customer- Follow-up of customs documents for Norway shipments- Follow-up DGD documents of ADR / IMO goods- Daily check of loading lists of vessel departure- Keep up the allocation per vesselAdditionally, handling of extra charges, waiting times, last minute cancelations, customer complaints, etc.



Synthomer

• United Kingdom
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Officer

  • May 2017 - Nov 2020

  - SAP implementation project started / followed up- Update the master data + quotations per customer- 2 flows: Europe (deliveries by truck) & Oversea (deliveries by ship - worldwide)- Book transport by truck with nominated transporters or by ship via forwarder according to agreed rates.Documents flow:▪ OBL or WAYBILL (bill of charge)▪ Commercial invoice▪ Packing list▪ COA▪ COO (certificate of origin) (Chamber of Commerce)▪ CIF insurance▪ Fumigation certificate▪ Packing declaration▪ Application of INCO terms- Solve operational / commercial issues- Handle any complaints from customers- Follow-up of daily loading planning on our plant- Process loading reports from our warehouses- Report directly to the sales manager in UK



CMA CGM

• France
• Maritime Transportation
• 700 & Above Employee

• Customer Care Export Bookings VIP desk

  • 2015 - 2017

  Focal point Global Accounts Export bookings/customer service

• Inside Sales Import

  • 2010 - 2015

• Teamleader Corporate Account VIP desk Import

  • 2006 - 2010

  Focal point Global Accounts Import

• Customer Service Import Documentation

  • 2001 - 2006

  Import process documentation flow



Boeckmans

• Belgium
• Maritime Transportation
• 1 - 100 Employee

• Customer Service Documentation Import/Export

  • 1999 - 2001



Antwerp Survey Intl

• Administrative Employee

  • 1991 - 1994



Advocatenkantoor Bernard De Lathouwer

• Administrative Employee

  • 1989 - 1991