Carola Schumann

Kundenservicespezialist at priwatt
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Location
Germany, DE

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Experience

    • Germany
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Kundenservicespezialist
      • Oct 2021 - Present
    • India
    • Software Development
    • 1 - 100 Employee
    • Client Service Representative
      • May 2020 - Apr 2021
    • Ireland
    • Travel Arrangements
    • 500 - 600 Employee
    • Business Development Consultant
      • Sep 2018 - Dec 2019
    • United States
    • 1 - 100 Employee
    • Account Executive Dach Region
      • Jan 2018 - Jul 2018

      • Tele prospecting and lead generation in the IT sector • Outbound calls to generate technology sales leads on behalf of our global technology clients • Research and gather information • Tele prospecting and lead generation in the IT sector • Outbound calls to generate technology sales leads on behalf of our global technology clients • Research and gather information

    • Germany
    • Business Consulting and Services
    • Travel Agent
      • Jul 2015 - Jan 2018

      • Responsible for sales, consultancy and customer support via all online channels. Ensured high customer satisfaction with individual travel enquiries. • Identified actively new products according to the company objectives and prepared the introduction of 3 new products • Pioneered the introduction of a company-wide Wiki to simplify the consulting process (launched in December 2016) • Responsible for sales, consultancy and customer support via all online channels. Ensured high customer satisfaction with individual travel enquiries. • Identified actively new products according to the company objectives and prepared the introduction of 3 new products • Pioneered the introduction of a company-wide Wiki to simplify the consulting process (launched in December 2016)

    • Germany
    • Travel Arrangements
    • Apprenticeship as Travel Agent
      • Sep 2013 - Jul 2015

      • Processed bookings, change requests and cancellations from customers • Daily routine with several booking systems (Amadeus and Toma) and major price comparison systems (Bistro and LM-Plus) • Successfully represented maxitravelcenter at local fairs • Processed bookings, change requests and cancellations from customers • Daily routine with several booking systems (Amadeus and Toma) and major price comparison systems (Bistro and LM-Plus) • Successfully represented maxitravelcenter at local fairs

    • Germany
    • Wellness and Fitness Services
    • Tour Guide
      • Oct 2012 - Jul 2013

      • Successfully planned and conducted week programs for schools. Main focus: biodiversity, environmental protection and bionic • Independent guiding of kids (8- 10 kids), participated in guiding large groups (>40 kids) • Acquired knowledge in environmental education and leadership • Successfully planned and conducted week programs for schools. Main focus: biodiversity, environmental protection and bionic • Independent guiding of kids (8- 10 kids), participated in guiding large groups (>40 kids) • Acquired knowledge in environmental education and leadership

Education

  • Universität Passau
    Bachelor of Arts - BA, INTERNATIONAL CULTURAL AND BUSINESS STUDIES
    2006 - 2012

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