Director Business Intelligence

• Oct 2020 - Present

Customer Experience & Process Improvement

• May 2017 - Oct 2020

Managed department analysts and process improvement staff Designed and analyzed Voice of Customer research data program to drive business strategy Developed digital application to collect, trend and resolve service breaks across the business Presented key insights to senior leadership to support strategy Trained as Lean Six Sigma Black Belt and presented at conferences Managed department analysts and process improvement staff Designed and analyzed Voice of Customer research data program to drive business strategy Developed digital application to collect, trend and resolve service breaks across the business Presented key insights to senior leadership to support strategy Trained as Lean Six Sigma Black Belt and presented at conferences

Senior Quality Improvement Specialist

• Jul 2015 - Apr 2017

Analyzed clinical and operational data to evaluate efficacy of quality improvement efforts Designed analytical strategy to evaluate network adequacy Designed, analyzed and presented social determinants of health program evaluation Analyzed clinical and operational data to evaluate efficacy of quality improvement efforts Designed analytical strategy to evaluate network adequacy Designed, analyzed and presented social determinants of health program evaluation

Quality Improvement Consultant

• Jan 2014 - Jul 2015

Joined disparate clinical data sources and visualized data with Tableau to optimize patient throughputAnalyzed clinical and operational data to evaluate program performance and efficacy of improvement efforts

Clinical Research

• May 2013 - Jan 2014

Regulation of clinical research studies, perform study visits, study subject screening, data collection during OR, MRI and cath lab cases, data entry and review, preparation of new research protocols, manage multi-site data registries and provide guidance to graduate student interns

Research Assistant

• May 2012 - Apr 2013

Managed pilot study of electronic health record collection in the setting of family health history through a randomized study of two separate computer-based tools for data collection. Performed qualitative interviews, recruited participants and managed data. Managed pilot study of electronic health record collection in the setting of family health history through a randomized study of two separate computer-based tools for data collection. Performed qualitative interviews, recruited participants and managed data.

Department of Bioethics Research Assistant

• Aug 2010 - May 2012

Volunteer research assistant to Dr. Lisa Lehmann in the Department of Bioethics at Brigham and Women's Hospital.

Clinical Research Coordinator

• Apr 2010 - May 2012

As senior clinical research coordinator I managed several prospective randomized clinical trials involving hypertensive patients. This involved all regulatory aspects, data collection and entry, study participant follow-up, performing EKGs, collecting vital signs and performing cardiac ultrasound for study data.