Carol Wells
Operations Manager at Black Hills IP- Claim this Profile
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Bio
Experience
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Black Hills IP
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United States
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Legal Services
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1 - 100 Employee
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Operations Manager
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Aug 2020 - Present
The primary objective of the Operations Manager is to oversee operation and ensure steady, efficient, error-free production. The Operations Manager oversees the day-to-day operations of the rest of the team. Responsible for keeping track of the big picture and potential areas of improvement.
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Account Manager
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Feb 2018 - Aug 2020
I manage high-volume customer accounts to develop and maintain a trusted relationship with customers. I assist customers with the maintenance of their portfolios, specialized reporting, system use and respond to customer inquiries in a timely, and professional, manner. I represent the customer internally and coordinate with other staff/departments to address ongoing customer service needs. I mentor and train junior Annuity Specialists within the company.I develop and maintain internal processes.
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Annuities Specialist II
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Jan 2013 - Feb 2018
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Paralegal
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Aug 2010 - Mar 2013
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South Dakota Unified Judicial System
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United States
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Administration of Justice
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1 - 100 Employee
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Scheduling Clerk
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Mar 2010 - Jan 2013
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Education
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National American University
Bachelor’s Degree, BS Paralegal Studies, Paralegal Studies