Experience

Black Hills IP

• United States
• Legal Services
• 1 - 100 Employee

• Operations Manager

  • Aug 2020 - Present

  The primary objective of the Operations Manager is to oversee operation and ensure steady, efficient, error-free production. The Operations Manager oversees the day-to-day operations of the rest of the team. Responsible for keeping track of the big picture and potential areas of improvement.

• Account Manager

  • Feb 2018 - Aug 2020

  I manage high-volume customer accounts to develop and maintain a trusted relationship with customers. I assist customers with the maintenance of their portfolios, specialized reporting, system use and respond to customer inquiries in a timely, and professional, manner. I represent the customer internally and coordinate with other staff/departments to address ongoing customer service needs. I mentor and train junior Annuity Specialists within the company.I develop and maintain internal processes.

• Annuities Specialist II

  • Jan 2013 - Feb 2018



Greg Barnier, P.C.

• Paralegal

  • Aug 2010 - Mar 2013



South Dakota Unified Judicial System

• United States
• Administration of Justice
• 1 - 100 Employee

• Scheduling Clerk

  • Mar 2010 - Jan 2013