Carol Vuvu Gqamana
Customer Relations Consultant at RamsayMedia- Claim this Profile
Online Presence
Contact Information
us****@****om
(386) 825-5501
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Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
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English Full professional proficiency
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Xhosa Native or bilingual proficiency
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Afrikaans Limited working proficiency
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Experience
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RamsayMedia
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South Africa
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Book and Periodical Publishing
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1 - 100 Employee
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Customer Relations Consultant
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Sep 2014 - Present
To be multi – skilled across all areas of the contact centre (Outbound and Inbound) Providing customers with the correct promotional and subscription information Resolving all customer queries and requests (telephonic and written) Following up on outstanding queries on a daily basis Following up and reporting on exceptions on a daily basis Building rapport with customers in order to deliver an excellent service Applying sales techniques in order to maximize sales opportunities Meeting monthly quality, call rate and sales targets Reporting all anomalies on a daily basis Application processing and fulfilment Dealing with campaigns and events Show less
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Education
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Good Hope Seminary Girls High School
Community
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