Experience

ITEC Group Australia

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Program Manager CHSP

  • Nov 2019 - Present



Carer Support

• Non-profit Organizations

• Regional Manager

  • Jun 2015 - May 2019

  • Responsible for overseeing Government funded programs inclusive of The Commonwealth Home Support Program, the South and East Metropolitan Commonwealth Respite and Carelink Centre and the Young Carers Program. • Responsible for day to day administration of the Eastern Carer Centre and all allocated budgets. • Ensure all aspects of the Organisations Strategic Plan are known and addressed and provide timely advice to the Executive Management Team on any issues which may impact on the delivery of quality support to the consumers. • Provide day to day management of and support for all Centre staff and Volunteers. • Establish and maintain strong business relationships with all key stakeholders both regional and State based. • Analyse and interpret complex data to determine risk of the company • Coordinate programs that receive referrals via My Aged Care Portal and all other referral pathways. • Consider eligibility criteria, unit costs for requested services types through targeted assessment processes. • Reporting outputs where undertaken for DEX Reporting • Responsible for intake of new clients and setting up new services when and as required. • Ensure all Centre operations meet all required standards as contained within the Commonwealth Home Care Standards



Carer Support – Commonwealth Care Link

• Coordinator Commonwealth Respite and Carelink Centre

  • Jan 2004 - Jun 2015

  • Assist public with information for all people who have, had or was caring for a person with a disability, frail aged, mental health or palliative. • Assist public with helping navigate subsidized services for people to remain living independently • Answering a large number of phone calls from the public • Attend any additional training days to ensure knowledge is up to date • Assist other team members when needed • Support carers and family members by coordinating flexible and emergency respite bookings