Experience

ProServ Business Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator II, Lead

  • Apr 2020 - Present



NBH Bank

• Banking
• 200 - 300 Employee

• Analyst - Tech, Enterprise Technology

  • Feb 2018 - Mar 2020



Peoples Bank, "Banking Unusual"

• United States
• Banking
• 1 - 100 Employee

• PC Support Specialist

  • Oct 2016 - Feb 2018

  PC Support Specialist – full time • Assist customers via ticketing system, telephone, e-mail, and walk-up regarding any desktop support issues. Front-line support for 950-1000 users across the banking and mortgage departments throughout the U.S. in a Windows environment. o Monitor Manage Now ticket queue to ensure timely completion of incidents and requests. o Assess, prioritize and resolve open incidents, service requests, and work requests. o Assist Desktop Support and the Service Desk during critical deadlines and system outages. o Updated Active Directory with Adding/Changing and Terminated Users and Computers o Used Team Viewer to connect to the laptops and or desktops at the remote or home locations. o Support for Silverlake for printer and user management • Projects Worked: o Imaged Computers with Windows 10 for deployment o Upgraded Microsoft Office from 2010 to 2016 o Upgraded the Jack Henry Certificate for Back Office website. Show less



Pomeroy

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician for DST Systems

  • Nov 2015 - Jun 2016

  Technical support for end users for approximately 1100 users • Used LanSweeper for trouble-shooting the Break/Fix issues desktop and laptop hardware for HPs and Dells. • Updated and Closed the Requests and Incidents within the Remedy ticketing software in a timely manner. • Program Avaya hard phones or Avaya OneX Communicator for Soft phones. Projects Worked: • Laptop Upgrade – deploy new HP 840 G3 laptops, deliver and recover old equipment. • Cascade for old pcs for other departments. • Upgrade Office Products from 2010 to 2013 Show less



UMB Bank

• United States
• Financial Services
• 700 & Above Employee

• Desktop Support Technician

  • Mar 2005 - Oct 2015

  PC refresh – retire old PC, but deliver newer PC with correct software. • Created and maintained documentation, worked on and supported the desktops for the Disaster Recovery Exercise. • Windows 7 upgrade – upgraded PCs from Windows XP. • Help create user friendly pages within Service-Now for Desktop. • Created Documentation for Software Installations. Back up to our Wireless administrator • Good Application • Blackberry devices and server Back up for Supply Inventory • Image and supply hardware for desktop technicians ITIL certification level 3 Technical phone support for over 4,000 end users. Troubleshooting Microsoft Office products as well as user education. LANDesk remote support for break/fix and application deployment. Configuration, maintenance, and troubleshooting of IBM, HP, and Ricoh series printers. Displayed versatility, as Break/Fix technician covering where needed, campus and field Maintained administrative functions on Cisco Call Manager 4.1 and 6.0 that consists of adding, removing and/or changing • Configuration and support for User and Phone information – both CCM’s • Setting up branch/department specific call flow (Hunt Groups) – CCM 4.1 • Assisted with setting up branch/department specific call flow(Hunt Groups) – CCM 6.0 • Documenting instructions and training of the Cisco phones for the end users. • Assisted with bringing up circuits at the branches • Assisted with reprogramming the switches under the engineers supervision • Assisted with trouble-shooting and break/fix issues with routing of main lines, phone and voicemail within the CCM and the Cisco Unified Messaging Systems. • Maintained administrative functions on the Cisco Unified Messaging Systems • Configuration and support of voicemail and Zero out functions • Assisted in trouble-shooting and bringing up of ATM’s • Working with Cisco Works to help troubleshoot routers and switches. • Documenting “How to” procedures for team reference Show less