Carol York
Senior Technical Analyst at MBS- Claim this Profile
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Topline Score
Bio
Michael Richards
Carol is great at process and taking the necessary time to understand the customer. She is very much a team player and works well to navigate competing ideas.
Brian Prosser
Carol is fantastic to work with - whether addressing a specific issue or general inquiry; she is highly responsive with quick resolutions.
Michael Richards
Carol is great at process and taking the necessary time to understand the customer. She is very much a team player and works well to navigate competing ideas.
Brian Prosser
Carol is fantastic to work with - whether addressing a specific issue or general inquiry; she is highly responsive with quick resolutions.
Michael Richards
Carol is great at process and taking the necessary time to understand the customer. She is very much a team player and works well to navigate competing ideas.
Brian Prosser
Carol is fantastic to work with - whether addressing a specific issue or general inquiry; she is highly responsive with quick resolutions.
Michael Richards
Carol is great at process and taking the necessary time to understand the customer. She is very much a team player and works well to navigate competing ideas.
Brian Prosser
Carol is fantastic to work with - whether addressing a specific issue or general inquiry; she is highly responsive with quick resolutions.
Credentials
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Emergency Medical Technician (EMT)
Missouri Department of Health and Senior ServicesJul, 2022- Oct, 2024 -
Emergency Medical Technician (EMT)
National Registry of Emergency Medical TechniciansJul, 2022- Oct, 2024
Experience
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MBS
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United States
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Education
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200 - 300 Employee
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Senior Technical Analyst
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Jul 2017 - Present
Mentor the QA Analyst team in all aspects of testing and support for a custom e-commerce application. Write and review test plans for application updates. Generate estimates for testing efforts under formal and informal plans. Conduct testing of advanced/complex requirements and assist junior Analysts as needed. Meet regularly with Business Analysts to review and provide subject-matter-expert input on project requirements. Consult with programmers and the management team on issues related to development and helpdesk tickets. Supply Tier-II after-hours client support and on-call support for server-generated errors on a 24/7/365 basis. Show less
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Business Analyst
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Apr 2003 - Jun 2017
Served as the only BA for the development of a custom e-commerce application built from the ground up. Documented all initial processes through use cases and handled ongoing requirements management for new features. Coordinated with Dev Team and QA to ensure the initial product met stated requirements. Trained Client Services Teams on new functionality. Wrote documentation for distribution to Bookstore customers about new features. Provided Tier-II/III support for Client Services teams. Coordinated with other departments for documentation, development, and testing of cross-application features. Assisted with annual PCI Compliance audit to maintain the security of cardholder data. Used SRS and PDP formats for managing both new projects and additional features. Show less
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Application Consultant
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Sep 2002 - Apr 2003
Provided in-depth Tier-II and Tier-III support for the POS and MBSInternet applications. Worked directly with customers on complex issues and problems.
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Manager of Point of Sale and MBSInternet Support
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Jul 2001 - Sep 2002
Led a team of 10 to 15 employees supporting the POS and MBSInternet applications. Provided Tier-II support in addition to daily managerial duties.
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Support Representative and Technical Trainer
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Jan 1997 - Jul 2001
Provided technical support for several MBS applications. Assisted bookstores with after-hours emergencies. Continued to train the MBS suite of applications as needed in addition to my support duties.
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Technical Trainer
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Jun 1996 - Jan 1997
Trained bookstore customers on the MBS suite of applications. Prepared materials and readied classrooms. Traveled to bookstore sites to conduct training sessions as needed.
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Assistant Manager
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Jan 1996 - Jun 1996
Assistant Manager responsible for overseeing cashiers, playground, and supply ordering. Assistant Manager responsible for overseeing cashiers, playground, and supply ordering.
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Trainer
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Apr 1995 - Dec 1995
Trainer for software applications. Trainer for software applications.
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Walgreens
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United States
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Retail
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700 & Above Employee
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Assistant Manager
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Jun 1994 - Mar 1995
Assistant Manager responsible for cashier supervision, cash management, stock management and re-ordering. Assistant Manager responsible for cashier supervision, cash management, stock management and re-ordering.
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Education
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1990 - 1994
University of Missouri-Columbia, College of Business
Bachelor's degree, Marketing -
1986 - 1990
Knox County High School
High School, College Prep
Community
