Carol Palacios

Employment Mentorship Coach-EMP at Opportunities for Employment
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Contact Information
Location
CA
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency

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Carlos A. Barrera Cuesta

Carol is a superb professional with a great empathy for people. I do not know her in a labor environment but I can testify of her commitment and eagerness to give her best at any task she is assigned. She is a caring and trustworthy person and can get along easily in a group work environment to achieve results.

Jaime Chinchilla

I had the pleasure of having Carol as one of my students at the University of Manitoba in 2018. At all times Carol demonstrated the skills and detailed work of an internationally trained professional. Carol contributed to making my class unique and engaging with her interactions and ideas. Throughout the course, she was attentive, punctual, and committed to success. She has what it takes to be successful here in Canada, and I look forward to her development in the future.

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Experience

    • India
    • Technical and Vocational Training
    • Employment Mentorship Coach-EMP
      • Sep 2019 - Present

      • Present about the program at information session• Conduct pre-screening interviews• Complete all pertinent case management documentation: • Employment development and employment learning plans• Participant release forms• Database updates with case notes for participants• Prepare acceptance letter for participants• Email CDC’s & CCO of participants who have been accepted, and also exception reporting to referral partners as appropriate. • Provide one-on-one coaching to job seekers in the areas of program retention, employment readiness, and mentorship placement• Refers participants to Motivational Interview appointments as necessary to develop increase levels of motivation in regards to work experience. • Works with program facilitator and liaison to facilitate and monitor milestone achievement and to coordinate mentorship placements. • Assist with audits of the data collection process• Conducts follow-up phone calls to record employment retention. • Track participants hours, pay rates for all EMP participants involved in paid mentorships.• Follow-up with employers to ensure accuracy and timely receipt of employment information. Show less

    • Employment Services Advisor
      • Apr 2018 - Aug 2019

      • Coach job seekers in their daily job search, assist with job leads, resumes and cover letters.• Make short presentations on job search related topics• Administer orientation sessions for new participants and schedule next steps• Conduct first impressions interviews to assess skills, barriers and job goals• Answer participant inquiries regarding a wide variety of job search, program or support issues• Welcome new applicants and visitors into our office, direct them to appropriate contacts or services, and provide information in person and by phone. Show less

    • Practicum Student
      • Mar 2018 - Apr 2018

      • Assisted the employment services advisors (ESAs) at the welcome desk in: screening requirements, give important information to participants about the process, class check-ins and employment consultant meetings (drop-ins).• Assisted the ESAs at the help desk: assisting with job seeker inquires as resumes, cover letters, and computer troubleshooting, as well as scan documents, and phone calls for future appointments. Assisted participants in their intake process. • Assisted the employment consultants (ECs) with mock interview sessions.• Assisted the Resume Building, Canadian Workplace, and Interview Preparation workshops. Show less

    • United Arab Emirates
    • Consumer Services
    • Human Resources Consultant
      • Sep 2016 - Feb 2017

      • Responsible for training human competency skills such as leadership, teamwork, communication and life project, in a variety of sectors and industries, public and private. • Prepared the material for each workshop: defined objectives; design visual tools as videos, photos, slides; incorporated activities, set up the room to encourage discussions, and assisted the main consultant in the workshop. • Responsible for teaching tools to employees, regarding how they can improve their soft skills within organization Show less

    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Teacher in ideal interaction competence
      • Dec 2013 - Dec 2015

      • Imparted skills, training and development regarding competences associated with Human Resource as: life project, team work, leadership, assertive communication, conflict resolution and lateral thinking. • Ensured all apprentices achieved skills during the training process, boosted the team to work in specific occupations demonstrating basics and transverse abilities. • Prepared and handled classes and workshops schedules. • Mentored students regarding their careers, focusing on their main abilities and resources. Show less

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consultant SAP HCM
      • Jul 2011 - 2013

      • Worked as a team with the customer, to find out what exactly they need in their Human Resources processes, and what the SAP product will be able to do. • Designed management processes in OM component. • Designed organizational structures in OM component. • Created job descriptions according to customer’s needs. • Trained the human resources team to manage their new processes of OM, PD, RC, EM components in SAP HCM Clients: • TRANSPORTES JOALCO S.A. Bogota - Heavy loads Transportation Company • VALOREM S.A., Bogota - Investment Company Show less

    • United Arab Emirates
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Consultant SAP HCM
      • Feb 2009 - Jul 2011

      • Worked as a team with the customer, to find out what exactly they need in their Human Resources processes, and what the SAP product will be able to do. • Connected customer needs with SAP HCM components, and set up so that everything fit in their company processes. • Designed SAP HCM blueprint in OM, RC, PD, EM components. • Trained the human resources team to manage their new processes of OM, PD, RC, EM components in SAP HCM Clients: • HOCOL S.A, - Oil Company, and Ecopetrol subsidiary • SAB Miller Bavaria Bogotá – Beverage Company • FRESENIUS MEDICAL CARE, Bogotá – Pharmaceutical Company: EPSA, Cali – Power Company • HELM BANK Bogotá – Financial Company • COLINVERSIONES (CCI), Medellin – Power Company Show less

    • Selection psychologist
      • Nov 2007 - Jan 2009

      • Led recruitment and selection processes from operative to managerial positions. • Selected personnel throughout the Development Dimensions International (DDI) competency process. • Participated in the design of processes management, such as selection, hiring, training, occupational health, and profile creation in the Human Resources area. • Led the recruiting and selection team (2 people under supervision) • Led change management for the implementation of SAP in the purchases, financial, costs, and sales processes. Show less

    • Colombia
    • Wholesale Building Materials
    • 700 & Above Employee
    • Selection Analyst
      • Aug 2006 - Jan 2007

      • Implemented selection processes for positions from operative to managerial, such as marketing, assistants, management and commercial analysts, bosses, and managers in various cities of Colombia. • Applied and interpreted the psychological-technical test. • Handled selection indicators for process follow-up. • Performed monthly inductions for groups of 30 people. • Managed Personnel Selection area for one month. • Implemented selection processes for positions from operative to managerial, such as marketing, assistants, management and commercial analysts, bosses, and managers in various cities of Colombia. • Applied and interpreted the psychological-technical test. • Handled selection indicators for process follow-up. • Performed monthly inductions for groups of 30 people. • Managed Personnel Selection area for one month.

    • Colombia
    • Retail
    • 700 & Above Employee
    • Selection Analyst
      • 2006 - 2006

      • Recruited and selected personnel for managerial positions (sales manager, sales coordinator, and operators) for Medellin, Bogota and Cali. • Graded and interpreted psychological-technical test. • Filled job openings for store openings nationwide within two months. • Recruited and selected personnel for managerial positions (sales manager, sales coordinator, and operators) for Medellin, Bogota and Cali. • Graded and interpreted psychological-technical test. • Filled job openings for store openings nationwide within two months.

Education

  • University of Manitoba
    Applied Human Resources Management, Human Resources Management/Personnel Administration, General
    2017 - 2018
  • Andes University
    Educational Coaching, Education
    2014 - 2014
  • Gerza Colombia
    Team Building, Human Resources
    2014 - 2014
  • TRES60 Consultants
    HCMBOK - Human Change Management Body of Knowledge, Human Resources
    2014 - 2014
  • Pontifical Javeriana University
    Certificate in leadership and management, Human Resources
    2013 - 2013
  • El Rosario University
    Specialization in Human Management and Development, Human Resources
    2008 - 2009
  • Santo Tomás University
    Psychology, Humanities
    1998 - 2005

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