Experience

CompuSystems

• United States
• Events Services
• 100 - 200 Employee

• Customer Success/Project Management/Professional Services

  • Jan 2015 - Present

  Client-advocate and main point of contact for onboarding new clients, deciphering complex business requirements, developing collaborative partnerships, and creating tailored solutions that meet all stakeholders’ needs. Developed success plans and maintained long-term relationships throughout the event lifecycle. Provided best-in-class client customer support in all facets of trade show registration data management. Facilitate opportunities for internal, cross-functional team communications to help meet internal and external goals and foster continuous improvement. Involved with hiring staff, training, and mentoring new hires. Provided leadership and evaluate new staff performance.► Led a registration project management training program instrumental in reducing ambiguity. Maintained a Google website project manager portal containing all project manager documentation. Created new, standard templates to help redefine and simplify workflows which increased turnaround time, increased employee satisfaction and resiliency, and enhanced company performance.► Reduced Registration Product Manager training from six to four months.► Acted as a change agent for internal processes and workflow change management.► Consistently supported Sales quotas to improve company profitability through effective client needs assessments that identify the best methods for maximizing account revenue growth.

• Sr. Manager, Event Services

  • Jan 2010 - Jan 2015

  Promoted to manage a group of up to 8 registration project managers. Guided the group in adopting new procedures and best practices to foster win-win solutions. Helped troubleshoot client challenges and strategically reviewed performance plans for future events ► Served as the inter-departmental SME.► Improved client retention rate by 12%.► Built positive, growth-oriented teams by incorporating individual learning styles and creative training techniques that allowed each project manager to be productive and meet internal and external expectations.► Recognized for successfully managing services for multiple events listed in Tradeshow Week 200.

• National Account Manager

  • Apr 2006 - Jan 2010

  Exclusively managed major accounts to expand and upsell the account base. Collaborated with internal teams and established trusted client advisor relationships that work to ensure customer’s overall satisfaction with products and services. Coordinated all facets of registrant data services for over 6 - 10 trade shows each year with up to 12-month project cycles. Responsible for reviewing contracts, assembling introduction letters, invoices, and temporary work schedules.► Facilitated new and existing client contracts worth $3M-6M.► Managed trade shows registration areas on site to ensure successful execution. Provided event staff with the necessary training in operating proprietary registration systems, troubleshooting repository systems, and maintaining client relationships.