Experience

Heinemann Australia Pty Ltd

• Australia
• Retail
• 100 - 200 Employee

• Head of Human Resources

  • Jan 2023 - Present

• Human Resources Manager

  • Jan 2022 - Dec 2022

• Senior Human Resources Business Partner

  • Feb 2020 - Jan 2022



Meriton Suites

• Australia
• Hotels and Motels
• 300 - 400 Employee

• Talent and Culture Manager

  • Jun 2019 - Jan 2020

• Talent Acquisition Manager

  • Oct 2018 - May 2019

  • Determining current staffing needs and producing forecasts.• Developing talent acquisition strategies and hiring plans.• Leading employment branding initiatives.• Perform sourcing to fill open positions and anticipate future needs for all front line roles in 17 hotels nationwide including the Sydney based reservations team.• Plan and conduct recruitment and selection processes (interviews, screening calls etc.).• Take steps to ensure positive candidate experience.• Assist in employee retention and development.• Organize and attend career fairs, industry networking and other recruitment events.• Use metrics to create reports and identify areas of improvement.• Coordinate human resource initiatives and events in NSW and QLD.• Proficient in the use of social media and job boards.• Working knowledge of applicant tracking systems and databases.

• Contact Centre Training and Development Manager

  • Aug 2017 - Sep 2018

  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.• Delivery and oversight of all elements of the employee lifecycle; attraction, selection, recruitment, interview, on-boarding, induction, departures, terminations and leave.• Draw an overall or individualised training and development plan that addresses needs and expectations.• Deploy a wide variety of training methods.• Proposes training and development programs and objectives.• Conduct effective induction and orientation sessions.• Monitor and evaluate training program’s effectiveness, success and return on investment periodically and report on them.• Manage training budget.• Provide opportunities for ongoing development.• Train and coach managers, supervisors and others involved in employee development efforts.• Resume of Carol Nazha Page 2 of 4• Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.• Resolve any specific problems and tailor training programs as necessary.• Maintain a keen understanding of training trends, developments and best practices.

• Talent and Culture Officer

  • Jul 2016 - Sep 2017

  • Provide comprehensive administration and support to the National Talent and Culture Manger across all aspects of the employee lifecycle.• Act as the ambassador for the organisational culture and values ensuring they are upheld and embedded.• Organise meetings and small functions both internally and externally ensuring stakeholder coordination and communications are managed in a timely way, meeting stakeholder expectations and requirements.• Administer and support the implementation of changes or modifications to Talent & Culture systems and processes to ensure they are fit for purpose. • Coordinate the production and development of management information for the purpose of producing Talent & Culture reports and metrics used by the business.• Coordinate and undertake auditing of employee files for the purpose of accuracy and correctness against standard processes, delegations and business requirements • Manage Talent & Culture systems and databases for the provision and management of HR transactions ensuring accuracy of records and information.• Creating, updating, and maintaining records, including new hires, terminations, promotions, transfers, while maintaining strict confidentiality.• Supporting the talent acquisition process, including screening candidates, conducting phone and in-person interviews, making hiring recommendations, and facilitating offer letters.• Addressing employee relations issues, including work complaints, harassment allegations, and other employee concerns.• Facilitating new hire orientations.• Maintaining employee and workplace privacy.• Maintaining workplace health and safety compliance.• Working closely with management to develop and implement new policies and procedures.• Responding to questions or requests from employees.• Conducting exit interviews.• Verifying employment eligibility.• Conducting reference checks and background checks.• Preparing job descriptions.• Producing reports.

• Training Coordinator

  • Jul 2015 - Jun 2016

  • Manage and collate job applications and respond to all applicants within a timely manner.• Screen and short list candidates for interviews.• Arrange for interviews to be conducted in person.• Maintain a recruitment status report.• Ensure completion of all documentation as per the recruitment standards and processes.• Organise and conduct Orientation for all new recruits within a 4 week turnaround. • Assess training needs for new and existing employees• Identify internal and external training programs to address competency gaps• Organise and develop training programs to meet specific training needs.• Develop training aids such as hand outs and handbooks.• Inform employees about training options.• Facilitate learning through a variety of delivery methods using the four learning styles and including face to face training, virtual training, on-the-job coaching and webinar training.• Design and apply assessment tools to measure training effectiveness. • Track and report on training outcomes.• Maintain employee training records.• Coordinate off-site training activities for employees.• Monitor all online reviews for 14 hotels and ensure each one is actioned within a 72 hour turnaround.• Promote and execute Meriton Serviced Apartments values through internal recognition program.• Facilitate and manage any ad-hoc projects delegated by the NSW Operations Manger, QLD Operations Manager and the National Manager.• Reporting directly to the Training and Development Manager.

• Service Ambassador

  • May 2014 - Aug 2015

  • Monitoring and investigating all online reviews and endorsements for 13 hotels.• Posting intellectual responses in line of marketing objectives and Meriton Serviced Apartments brand standards within a 72 hour turn around.• Tracking, analysing and reporting results on customer satisfaction.• Executing communication systems internally and externally to boost customer reviews.• Promoting and executing Meriton Serviced Apartments values through internal recognition program.• Facilitate and manage any ad-hoc projects delegated by the NSW Operations Manger, QLD Operations Manager and the National Manager.• Reported directly to the NSW Operations Manager.



The Hotel School Sydney | Melbourne

• Business Development Coordinator

  • Jan 2014 - May 2014

  • Coordinate the marketing activities of The Hotel School Sydney• Maintain and monitor potential student details through effective database collation and implement stream line processes to effectively accommodate information received• Maintain and monitor The Hotel School Sydney web presence and social media • Coordinate all marketing events • Perform competitors analysis throughout the year to ensure The Hotel School Sydney is abreast with changes and potential marketing risks • Provide support to the business development team in facilitating coverage to all calendared career expo's including travel, accommodation and deliveries where applicable• Manage correspondence, calendars and meetings • Assist the business development team in the administration of Alumni services for The Hotel School Sydney• Lead the Student Representative Council with all student related events and social activities • Lead the Student Mentor Program • Acts as the Work, Health and Safety representative at The Hotel School Sydney which includes leading and managing all WHS policies and procedures, monthly reports and annual audits

• Student Services Officer

  • Feb 2012 - Jan 2014

  • First point of contact for all student services and enquiries • Coordinates all internal and external university events • Manages all WHS functions and acts as the WHS officer for The Hotel School Sydney• Leads and drives student mentoring program and all social activities and meetings with the student representative council• Leads and assists the administration team with the interview, application, recruitment, and retention of all new and continuing students • Reports directly to the General Manager • Facilitate and manage The Hotel School Sydney calendar • Coordinate and conduct sales and marketing presentations, career expos, campus tours, and all business development events such as open day, information nights, alumni events, graduation and career days



Hilton Sydney

• Australia
• Hospitality
• 100 - 200 Employee

• Guest Service Agent

  • Sep 2009 - Feb 2012

  • First point of contact for all guests • Managing all internal and external incoming calls • Setting and confirming wake up calls for air crew and all hotel guests • Handling all internal and external faxes and emails • Handling and delivering guests requests • Handling guest bill queries, pre-authorizations and invoice requests • Handling, resolving and following up on guest complaints • Taking room service orders using Micros • Work Health and Safety Committee responsibilities • General administrative duties • Head department trainer for a group of 25 employees



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Hospitality Champion

  • Jan 2006 - Aug 2009