Experience

Terrapinn Middle East

• United Arab Emirates
• Media Production
• 1 - 100 Employee

• Conference Manager

  • Feb 2022 - Present

  - Research and co-ordinate international business conferences and exhibitions in-person, virtually and hybrid - Speaker acquisition which includes picking/researching superstars and qualifying speakers ( gatekeepers and champions of the industry ) to share their expertise - Invitation collateral - Research heavy, planning the processing of calls and meetings to secure top experts - Provide educational platforms to the key players in the market to share their knowledge and expertise on the latest trends and innovations in the industry - Offering the opportunity to network, communicate and ultimately do more business across different market sectors with 6,000 attendees, 600 government officials, 360 companies, 200 exhibitors and 150 speakers across the African Continent and beyond - Market research which involves desk research and research calls with the industry’s experts, gaining knowledge and understanding of the industry and building my agenda to reflect the latest - Writing a commercial conference agenda highlighting the latest trends and strategies driving the future of the industry - Identifying and confirming senior level industry experts both regionally and internationally to speak and share their expertise at our events - Managing onsite attendance and agenda of speakers to insure a successful event overall - Building long lasting relations with existing and new speakers Show less



Tourvest Destination Management

• South Africa
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Tour Consultant

  • Oct 2018 - Feb 2022

  Book journeys to Southern Africa for Group Series travelers via overseas agents. - Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations - Handling and escalating client complaints - Ensure that clients invoiced for all services and invoices provided to clients timeously. - Manage payments and Account queries and Follow up on payments - Full understanding and follow-through of all divisional procedures and policies. - Submit timeous reports as requested and adhere to deadlines - Maintain complete confidentiality with all company intellectual capital - Ensure that all documentation has been filed and that files are updated - To ensure client expectations are met and the highest delivery of service is driven through the business, meet the deadlines. - To ensure that clients are offered the best available price and product. - To build and retain relationships with clients and achieve set sales targets. - To ensure effective communication with clients at all times. - To ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously - Commitment to and building relationships with preferred partners - Understanding supplier products. Establishing best product. - Personal development on destinations and products. - Actively source new products and creative ideas Show less



Voyageurs du Monde

• France
• Travel Arrangements
• 400 - 500 Employee

• Francophone Concierge Southern Africa

  • Jan 2017 - Dec 2018

  - Respond to phone calls and email inquiries from current and potential guests on time. - Anticipate the guests’ needs to accommodate them and provide an exceptional guest experience. - Recommend a restaurant and other activities and assist guests in organizing transportation and excursions if applicable. - Respond to complaints and find the appropriate solution for all and sundry. - Understand the customers’ needs and provide them with personalized solutions - Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. - Build and maintain positive relationships with guests. - Represent the employer with integrity, uprightness, and dedication. - Multitask and prioritize as necessary to meet the guests’ needs. - Provide excellent customer service and attention to detail. - Maintain high ethical standards and professionalism. - Make reservations for guests at local eating or entertainment establishments arranging for taxi or shuttle services upon request. - Assist with processing and verification of reservation payments as needed. Communicate with the maintenance department to ensure the reliability of hotel amenities. Show less



Satyagraha House

• Marketing,Sales and Administrative Manager

  • Jan 2017 - Oct 2018

  Evaluating and optimizing marketing and pricing strategies. Analyzing market trends and preparing forecasts. Increasing brand awareness. Coordinating marketing strategies with the sales, financial, public relations. Developing and managing the marketing department's budget. Overseeing branding, advertising, and promotional campaigns. Promoting our brand at trade shows and major industry-related events. Keeping informed of marketing strategies and trends. Evaluating and optimizing marketing and pricing strategies. Analyzing market trends and preparing forecasts. Increasing brand awareness. Coordinating marketing strategies with the sales, financial, public relations. Developing and managing the marketing department's budget. Overseeing branding, advertising, and promotional campaigns. Promoting our brand at trade shows and major industry-related events. Keeping informed of marketing strategies and trends.


Akilanga
• France
• Travel Arrangements
• 1 - 100 Employee
• Junior Inbound consultant

  • Jan 2015 - Aug 2016

CompCare Healthcare Solutions
• United States
• Medical Practices
• 1 - 100 Employee
• Sales Representative

  • Jan 2015 - Dec 2015