carol maselela
Sales CoOrdinator at United National Breweries SA PTY LTD- Claim this Profile
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Topline Score
Bio
Credentials
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White Belt (Six Sigma)
Six Sigma
Experience
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United National Breweries SA PTY LTD
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Human Resources Services
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100 - 200 Employee
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Sales CoOrdinator
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Sep 2013 - Present
Manage Telesales. Maintain Sales Statistics for retailers and distributors. Ensure effective customer liaison and customer satisfaction. Follow up on customer deliveries and queries and escalate where necessary. Ensure that sales budgets are met or exceeded. Compile quotations and estimates ensuring correct documentation and accuracy. Ensure business processes are adhered to. Follow up on quotations and estimates and ensure conversion into sales. Provide feedback from customer to relevant manager on quotes and estimates submitted. Co-ordinate and oversee optimum stock levels at depots Arrange account applications for customers and resolve account and invoicing queries Arrange transport of invoiced material and liaise with customers in this regard Check stock levels and ensure that information is completed correctly in the order book Implementing acquisition,PR and retention campaigns and activities Show less
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Gautrain
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pretoria
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customer service agent
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Mar 2013 - Aug 2013
To improve and maintain customer service excellence and the handling of service disruptions by minimizing complaints and increasing compliments. To comply with all company policies and procedures to achieve optimal operational excellence. To support the company’s financial objectives by actively saving costs and adhering to CR guidelines. To manage own development and personal growth. To build and maintain relationships across departments and other airlines to provide cross-functional support. Show less
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Standard Bank Group
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South Africa
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Financial Services
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700 & Above Employee
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Teamleader
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Jun 2012 - Feb 2013
Managing discipline within the team Actively manage provisions for losses Adherence to recognition and reward system Conducting monthly/weekly/daily meetings Supervising and identifying quality processes Ensure that effective application of People Managing discipline within the team Actively manage provisions for losses Adherence to recognition and reward system Conducting monthly/weekly/daily meetings Supervising and identifying quality processes Ensure that effective application of People
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Cell C
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Johannesburg
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Sales Consultant
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Aug 2011 - Dec 2011
Maintaining records of Telephonic communications Interacting with clients to solicit Cell C Cover (insurance) Entering and Maintaining Data of existing clients Obtaining possible customer leads Describing Company products and services efficiently Responding to queries promptly Maintaining records of Telephonic communications Interacting with clients to solicit Cell C Cover (insurance) Entering and Maintaining Data of existing clients Obtaining possible customer leads Describing Company products and services efficiently Responding to queries promptly
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Standard Bank of South Africa
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Pretoria
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Teamleader
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Oct 2007 - Jun 2011
Managing discipline within the team Actively manage provisions for losses Adherence to recognition and reward system Conducting monthly/weekly/daily meetings Supervising and identifying quality processes Ensure that effective application of People Management Managing career and personal development Ensure compliance with policies and procedures for risk Co-ordinate team production and performance Provide coaching and mentoring to the team Developing and empowering team leaders Maintain a high level of integrity and ethical standards Leading the team towards achieving departmental targets Ensure customers banking needs are indentified and met Managing Risk associated with new accounts Provide unequalled service to internal and external clients Identifying and communication areas of improvement Actively manage leave,overtime and absenteeism Liasing with Internal and external clients All Applications received verified with agreed SLATargets. Kyc process to be maintained within the agreed TAT. Performance aligned with agreed service levels. Meet and exceed hourly,daily weekly and monthly targets. Keep error rate to a minimum and limit risk and fraud. Perform income,employment and identity verification Improve external Customer experience via targeted . Improve Business Operations Customer Satisfaction levels. Show less
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Momentum
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Centurion Pretoria
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Teamleader
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Sep 2005 - Sep 2007
Deliver customer service in line with the bank standards. Motivated and encouraged staff to perform. : Used knowledge of written communication in sales work. Conducted regulard meetings. : Used marketing techniques for sales : Ensure that policy requirements are fulfilled Handled queries internal and external clients. Supervised the workflow efficiency. Identifying and communicating trends. Distribution of checking work. Quality controlling. Queue/influx management of workload Performance Management of the team Risk Management Adherence to recognition and reward system Actively manage leave,overtime Co-ordinate team production and performance Show less
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Education
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Gatang Comprehensive School
Matric
Community
