Carol Macdonald
Business Manager at VOCOSA LTD- Claim this Profile
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Bio
Mark Vernel
Working under Carol I was driven to succeed in my role under the governance of an astute, professional, highly competent and commercially savvy manager. Mark Vernel.
LinkedIn User
Carol manages the balance between financial discipline and customer requirements100% of the time. She seeks to improve service and relationships with clients so that initial contracts are successful in being renewed and is frank and honest. She inspires loyalty in those that work for her and never asks that they do anything she would herself not be prepared to do. She has vast experience in commercial and public sector accounts and is known for her integrity and can-do attitude.She is always fair and looks after anyone working in her team with care and mentorship qualities. I would not hesitate to recommend her to anyone or work with her again if the opportunity arose.
Mark Vernel
Working under Carol I was driven to succeed in my role under the governance of an astute, professional, highly competent and commercially savvy manager. Mark Vernel.
LinkedIn User
Carol manages the balance between financial discipline and customer requirements100% of the time. She seeks to improve service and relationships with clients so that initial contracts are successful in being renewed and is frank and honest. She inspires loyalty in those that work for her and never asks that they do anything she would herself not be prepared to do. She has vast experience in commercial and public sector accounts and is known for her integrity and can-do attitude.She is always fair and looks after anyone working in her team with care and mentorship qualities. I would not hesitate to recommend her to anyone or work with her again if the opportunity arose.
Mark Vernel
Working under Carol I was driven to succeed in my role under the governance of an astute, professional, highly competent and commercially savvy manager. Mark Vernel.
LinkedIn User
Carol manages the balance between financial discipline and customer requirements100% of the time. She seeks to improve service and relationships with clients so that initial contracts are successful in being renewed and is frank and honest. She inspires loyalty in those that work for her and never asks that they do anything she would herself not be prepared to do. She has vast experience in commercial and public sector accounts and is known for her integrity and can-do attitude.She is always fair and looks after anyone working in her team with care and mentorship qualities. I would not hesitate to recommend her to anyone or work with her again if the opportunity arose.
Mark Vernel
Working under Carol I was driven to succeed in my role under the governance of an astute, professional, highly competent and commercially savvy manager. Mark Vernel.
LinkedIn User
Carol manages the balance between financial discipline and customer requirements100% of the time. She seeks to improve service and relationships with clients so that initial contracts are successful in being renewed and is frank and honest. She inspires loyalty in those that work for her and never asks that they do anything she would herself not be prepared to do. She has vast experience in commercial and public sector accounts and is known for her integrity and can-do attitude.She is always fair and looks after anyone working in her team with care and mentorship qualities. I would not hesitate to recommend her to anyone or work with her again if the opportunity arose.
Credentials
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Overview of Project Management (PRINCE2®: 2009-aligned)
SkillsoftNov, 2019- Oct, 2024 -
Operations Management Foundations
LinkedInSep, 2019- Oct, 2024 -
Scrum: The Basics
LinkedInSep, 2019- Oct, 2024
Experience
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VOCOSA LTD
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Business Manager
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Dec 2021 - Present
I'm glad to be contributing my experience in a dynamic and ethical company providing ICT and services into schools in the UK! I'm glad to be contributing my experience in a dynamic and ethical company providing ICT and services into schools in the UK!
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Centerprise International
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Head Of Business Operations
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Mar 2021 - Nov 2021
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Account Business Operations Manager
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Oct 2009 - Jul 2019
I have been on the management team of several large accounts, delivering the internal services to support the General Manager and optimal management of the account. Key responsibilities and achievements: • Worked with and guided the General Manager to develop 3-year account plans, including account strategic initiatives • Led monthly reviews of account financial forecasts & spend and Exec briefings • Day to day liaison with the customer’s contract management team, reviewed correspondence, arranged responses, ran joint contract meetings on behalf of the General Manager • Managed sales pipeline: Proactively ran reviews; validated data; helped progress through governance • Collated, verified and liaised in creation of monthly account Exec business reviews: requires attention to detail; knowledge of financials, ability to analyse and summarise data • Where Operations costs are part of potential deal, contributed costs, proposal collateral and governance to bids • Oversight of internal processes including records management, invoicing, aged debt; IT assets, service requests, quality, catalogues & business transactions.
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Hewlett-Packard
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United States
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Information Technology & Services
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300 - 400 Employee
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Change Manager
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Apr 2006 - Sep 2009
Led a team of Change Managers on a large MoD account. Change Management Subject Matter Expert for Implementation team, creating/implementing processes to simplify the operation and reduce turnaround times. Responsibilities and achievements: • Formed Change Impacting Team with supporting processes • Developed end-to-end process for Change team, including a Request for Quote (RFQ) Log as a trusted, primary change input to schedule • Worked with Finance team to create a Rate Card for MoD to improve costing process, creating repeatable and consistent pricing • Brought partners together to work together and to supply better quality, valid cost information • Drove continuous improvement to shorten RFC turnaround times.
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Delivery Executive
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Sep 1998 - Mar 2006
Ran account performing Verizon’s billing operations - 4 billing systems for Europe. Account had been making loss, lengthy billing cycle, breached service levels, system corruptions, etc. Key Achievements: • Managed an account worth $93m TCV with team of 50 people • Initiated processes to prevent mistakes being repeated and thus eventually eradicate errors • Consolidated the teams and ensured cross-fertilisation of skills and knowledge • Saved costs through cutting the size of the team down while maintaining and improving the service levels • Staff attrition went down to 4% • Overachieved account outlooks to make a significant margin • Set customer expectations as to chargeable/non-chargeable work which had previously gone unbilled.
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Community
