Carol Lobo
Segment Manager at Tata Capital Financial Serv..- Claim this Profile
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Bio
Credentials
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Excel: Power Pivot for Beginners
LinkedInAug, 2023- Nov, 2024
Experience
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Tata Capital Financial Serv..
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India
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Banking
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300 - 400 Employee
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Segment Manager
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Apr 2019 - Present
Alternate Channel – Cross Sell and Telesales • Engage with RM teams on the ground to drive and transform the cross sell business and ensure targets being achieved • Assist in the growth of cross sell business by developing strategic partnership • Drive effective ways of lead tracking • Ensuring adherence to compliance guidelines / Audit requirements • Publish relevant analysis/dashboard/updates to senior management and channel partners • Engage with product team for… Show more Alternate Channel – Cross Sell and Telesales • Engage with RM teams on the ground to drive and transform the cross sell business and ensure targets being achieved • Assist in the growth of cross sell business by developing strategic partnership • Drive effective ways of lead tracking • Ensuring adherence to compliance guidelines / Audit requirements • Publish relevant analysis/dashboard/updates to senior management and channel partners • Engage with product team for designing campaigns and providing the required enablers to the sales team to keep them going • Train and develop RM’s to develop, understand the product and perform • Supervise the telesales team by monitoring individual and team metrics by listening to calls and following system reports • Supervise the team to identify potential customers to enhance product penetration • Supervise telesales team to deliver business targets Show less Alternate Channel – Cross Sell and Telesales • Engage with RM teams on the ground to drive and transform the cross sell business and ensure targets being achieved • Assist in the growth of cross sell business by developing strategic partnership • Drive effective ways of lead tracking • Ensuring adherence to compliance guidelines / Audit requirements • Publish relevant analysis/dashboard/updates to senior management and channel partners • Engage with product team for… Show more Alternate Channel – Cross Sell and Telesales • Engage with RM teams on the ground to drive and transform the cross sell business and ensure targets being achieved • Assist in the growth of cross sell business by developing strategic partnership • Drive effective ways of lead tracking • Ensuring adherence to compliance guidelines / Audit requirements • Publish relevant analysis/dashboard/updates to senior management and channel partners • Engage with product team for designing campaigns and providing the required enablers to the sales team to keep them going • Train and develop RM’s to develop, understand the product and perform • Supervise the telesales team by monitoring individual and team metrics by listening to calls and following system reports • Supervise the team to identify potential customers to enhance product penetration • Supervise telesales team to deliver business targets Show less
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IndusInd Bank
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India
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Banking
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700 & Above Employee
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Chief Manager
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Oct 2016 - Jun 2017
Relationship Manager - Emerging Corporates ● Responsible for achieving and driving channel targets on Trade and Forex services ● Monitor and analyze the progress of Trade finance and forex services to achieve revenue objectives. ● Responsible for driving New to bank clients through assigned Channel ● Compile a weekly / monthly trade sales report showing, target clients, sales revenue, pipeline sales revenue, percentage ● Budget achieved year to date and client… Show more Relationship Manager - Emerging Corporates ● Responsible for achieving and driving channel targets on Trade and Forex services ● Monitor and analyze the progress of Trade finance and forex services to achieve revenue objectives. ● Responsible for driving New to bank clients through assigned Channel ● Compile a weekly / monthly trade sales report showing, target clients, sales revenue, pipeline sales revenue, percentage ● Budget achieved year to date and client satisfaction/complaints etc. ● Handling Trade based queries from the Branch & increase forex revenue by smoothening transactions process by proactive ● Liaison with Forex service cell, SPOCS & Credit departments. ● Sourcing Trade, Forex customers & thereby generating fee based income. ● Managing customer relationships & addressing both service & sales queries for customers with an objective to engage & retain customers. Show less Relationship Manager - Emerging Corporates ● Responsible for achieving and driving channel targets on Trade and Forex services ● Monitor and analyze the progress of Trade finance and forex services to achieve revenue objectives. ● Responsible for driving New to bank clients through assigned Channel ● Compile a weekly / monthly trade sales report showing, target clients, sales revenue, pipeline sales revenue, percentage ● Budget achieved year to date and client… Show more Relationship Manager - Emerging Corporates ● Responsible for achieving and driving channel targets on Trade and Forex services ● Monitor and analyze the progress of Trade finance and forex services to achieve revenue objectives. ● Responsible for driving New to bank clients through assigned Channel ● Compile a weekly / monthly trade sales report showing, target clients, sales revenue, pipeline sales revenue, percentage ● Budget achieved year to date and client satisfaction/complaints etc. ● Handling Trade based queries from the Branch & increase forex revenue by smoothening transactions process by proactive ● Liaison with Forex service cell, SPOCS & Credit departments. ● Sourcing Trade, Forex customers & thereby generating fee based income. ● Managing customer relationships & addressing both service & sales queries for customers with an objective to engage & retain customers. Show less
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TransUnion CIBIL Limited
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India
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Information Services
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500 - 600 Employee
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Key Account Manager
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Feb 2011 - Oct 2016
Key Accounts Manager ● Responsible for entire sales cycle from lead generation to closing the deal in order to achieve or exceed the given sales target. ● Generating revenue & achieving targets ● Create key account development plan with the Manager ● Provide high quality account management and customer support services to assigned account ● Assist with the development, negotiation, presentation and implementation of special offers and contracts ● Coordinating internal &… Show more Key Accounts Manager ● Responsible for entire sales cycle from lead generation to closing the deal in order to achieve or exceed the given sales target. ● Generating revenue & achieving targets ● Create key account development plan with the Manager ● Provide high quality account management and customer support services to assigned account ● Assist with the development, negotiation, presentation and implementation of special offers and contracts ● Coordinating internal & external stake holder ● Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns ● Training new team members with latest developments ● Coordinate training efforts with internal trainers Consumer Relations-Operations Profile and Responsibilities: ● Handling Legal Escalations, responding to legal queries, co-coordinating with Members and BPO for resolution of Legal Queries ● Daily refund requests verification and initiation, close follow-up with BPO and Finance ● Responsible for BPO dispute escalations by follow up with Banks and ensuring closure of disputes ● Bank Support Clarifications and Escalations ● Maintaining TAT and quality ● Handling clients and consumer calls ● Providing process improvements suggestions and also checking feasibility with various departments like IT and various other teams ● Sharing the work of vendors in case of back-logs ● Responding to consumer queries and complaints ● Handling processes and team and ensuring timely execution of activities ● Out calling Banks to resolve the disputes raised by Consumers and ensuring they send the responses timely to ensure the TAT is maintained while responding to consumers ● Conducting Surveys to check for reasons of service failures and finding solutions to optimize Customer Experience Show less Key Accounts Manager ● Responsible for entire sales cycle from lead generation to closing the deal in order to achieve or exceed the given sales target. ● Generating revenue & achieving targets ● Create key account development plan with the Manager ● Provide high quality account management and customer support services to assigned account ● Assist with the development, negotiation, presentation and implementation of special offers and contracts ● Coordinating internal &… Show more Key Accounts Manager ● Responsible for entire sales cycle from lead generation to closing the deal in order to achieve or exceed the given sales target. ● Generating revenue & achieving targets ● Create key account development plan with the Manager ● Provide high quality account management and customer support services to assigned account ● Assist with the development, negotiation, presentation and implementation of special offers and contracts ● Coordinating internal & external stake holder ● Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns ● Training new team members with latest developments ● Coordinate training efforts with internal trainers Consumer Relations-Operations Profile and Responsibilities: ● Handling Legal Escalations, responding to legal queries, co-coordinating with Members and BPO for resolution of Legal Queries ● Daily refund requests verification and initiation, close follow-up with BPO and Finance ● Responsible for BPO dispute escalations by follow up with Banks and ensuring closure of disputes ● Bank Support Clarifications and Escalations ● Maintaining TAT and quality ● Handling clients and consumer calls ● Providing process improvements suggestions and also checking feasibility with various departments like IT and various other teams ● Sharing the work of vendors in case of back-logs ● Responding to consumer queries and complaints ● Handling processes and team and ensuring timely execution of activities ● Out calling Banks to resolve the disputes raised by Consumers and ensuring they send the responses timely to ensure the TAT is maintained while responding to consumers ● Conducting Surveys to check for reasons of service failures and finding solutions to optimize Customer Experience Show less
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HDFC Bank
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India
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Banking
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700 & Above Employee
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Deputy Manager
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May 2008 - Jan 2011
Profile and Responsibilities: ● Complete Sales Cycle from Lead Generation, to handling Portfolio of assigned customer base pitching all products from Insurance to CASA and other Banking Loan Products ● In charge for the resolution of queries of walk-in customers ● Resolving all the complaints of customers within TAT ● Processing of all the requests of the customers raised through different channels ● Helping & guiding the customer about the products of the banks ●… Show more Profile and Responsibilities: ● Complete Sales Cycle from Lead Generation, to handling Portfolio of assigned customer base pitching all products from Insurance to CASA and other Banking Loan Products ● In charge for the resolution of queries of walk-in customers ● Resolving all the complaints of customers within TAT ● Processing of all the requests of the customers raised through different channels ● Helping & guiding the customer about the products of the banks ● Managing Culture & environment of branch and Lobby management Increasing the customer relationship of bank Branch Operations ● Taking appropriate approvals as per delegation matrix ● Responsible for all the administrative expenses of the branch ● Handling various counters like demand draft, fixed deposits, clearing. Cash Management ● In charge for offloading & on-loading cash from currency chest ● In charge for maintaining the cash reserve ratio ● Facilitating easy cash deposits & withdrawals from branch Sales ● Cross selling various products like insurance, mutual funds, account opening, various loans and achieving the targets for various Competitions. Show less Profile and Responsibilities: ● Complete Sales Cycle from Lead Generation, to handling Portfolio of assigned customer base pitching all products from Insurance to CASA and other Banking Loan Products ● In charge for the resolution of queries of walk-in customers ● Resolving all the complaints of customers within TAT ● Processing of all the requests of the customers raised through different channels ● Helping & guiding the customer about the products of the banks ●… Show more Profile and Responsibilities: ● Complete Sales Cycle from Lead Generation, to handling Portfolio of assigned customer base pitching all products from Insurance to CASA and other Banking Loan Products ● In charge for the resolution of queries of walk-in customers ● Resolving all the complaints of customers within TAT ● Processing of all the requests of the customers raised through different channels ● Helping & guiding the customer about the products of the banks ● Managing Culture & environment of branch and Lobby management Increasing the customer relationship of bank Branch Operations ● Taking appropriate approvals as per delegation matrix ● Responsible for all the administrative expenses of the branch ● Handling various counters like demand draft, fixed deposits, clearing. Cash Management ● In charge for offloading & on-loading cash from currency chest ● In charge for maintaining the cash reserve ratio ● Facilitating easy cash deposits & withdrawals from branch Sales ● Cross selling various products like insurance, mutual funds, account opening, various loans and achieving the targets for various Competitions. Show less
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CITIZENCREDIT Co-operative Bank Ltd.
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India
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Banking
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1 - 100 Employee
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Probationary Junior Executive
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Nov 2006 - Apr 2008
● Handling various banking operations like Savings, Cash, Fixed Deposits, Franking, Demat, Loans ● Assisted in Asset Dept ● Managing customer service ● Handling various banking operations like Savings, Cash, Fixed Deposits, Franking, Demat, Loans ● Assisted in Asset Dept ● Managing customer service
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Jobtrack Management Services, Mumbai, India
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India
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Human Resources
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1 - 100 Employee
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Human Resources Executive
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Mar 2006 - Oct 2006
● Screening CV’s of candidates as per the job requirement. ● Consistently exceeding expectations of the client ● Selecting appropriate candidates for domestic and international division ● Processing feedback from companies of the recruited candidates ● Screening CV’s of candidates as per the job requirement. ● Consistently exceeding expectations of the client ● Selecting appropriate candidates for domestic and international division ● Processing feedback from companies of the recruited candidates
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Education
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2010 - 2013
Narsee Monjee Institute of Management Studies, Mumbai
Master of Business Administration - MBA, Finance -
2003 - 2006
SIES College of Arts, Science & Commerce SION(W)
Bachelor in Management Studies -
2001 - 2003
Model College
HSC -
Model English School
SSC
Community
