Carol Juliana Ramirez Pulido
Team Lead HR Data Management at ScotiaGBS Colombia del grupo Scotiabank- Claim this Profile
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Spanish Native or bilingual proficiency
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English Professional working proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Credentials
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Customer Services Foundations
LinkedInJul, 2022- Sep, 2024 -
Intervenciones Asistidas con Perros
CECTACFeb, 2022- Sep, 2024 -
Autoliderazgo y gestión de emociones para avanzar en desafíos complejos
CourseraFeb, 2019- Sep, 2024 -
Administración de Recursos Humanos
SENAMay, 2015- Sep, 2024 -
Diplomado en Gerencia de Proyectos basado en el PMI
Cámara de Comercio de BogotáJul, 2014- Sep, 2024 -
New Models of Business in Society
CourseraOct, 2013- Sep, 2024 -
Competencia Laboral en la Norma Organizar Archivos de gestión de acuerdo con normativa
SENANov, 2018- Sep, 2024
Experience
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ScotiaGBS Colombia del grupo Scotiabank
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Colombia
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Financial Services
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500 - 600 Employee
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Team Lead HR Data Management
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Aug 2022 - Present
1.Provide day-to-day guidance to Employee Lifecycle / HR Data Management Administrators on the proper usage of the knowledge management and case management systems to drive accurate, effective and efficient responses to inquiries from internal and external partners regarding cases and transactions received, from Canada, IB, APAC and UK&I.2.Partner with Employee Lifecycle / HR Data Management Managers to promote an outstanding customer experience and quaity assurance in every closed case and transaction.3.Suggest, participate and support change initiatives across the Employee Lifecycle / HR Data Management Team; identify, analyze and support opportunities for improvement in the process and effectiveness of delivering project objectives and goals4.Manage high-profile, sensitive or complex inquiries or escalations by: providing the Employee Lifecycle / HR Data Management Administrators and Managers with the necessary support - enabling him/her to successfully respond, assuming ownership and managing the inquiry directly, or determining when further escalation is required for resolution5.Act in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possibleMonitor trends in inquiries and/or issues -along with the Sr. Busines Analyst-, and share key insights with Senior Manager, Employee Lifecycle / HR Data Management.6. Contribute to the education and ongoing development of Employee Lifecycle / HR Data Management Administrators by creating, delivering and maintaining training and communication materials across appropriate channels (e.g. team huddles, lunch and learn sessions, Scotialive posts, new-hire orientation training, etc.) Show less
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Operations Coordinator HR Services
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Dec 2021 - Aug 2022
Responsibilities1. Support the HRS Operation in Bogota by executing all administrative and finance processes and tasks, such as Finance reports including -but not limited to- FTE reports, Staff reports, invoicing reports, procurement processes, time-of f spreadsheets. 2. Coordinate and lead the committees created in the HRS Operation in Bogota including -but not limited to- Welfare Committee, Pulse Committee, Communications Committee, making sure the agendas are executed and tasks and actions planes are implemented. 3. Act as a point of contact for guests, partners, employees of the Bogotá site. 4. Support the production, coordination, and general communications of the HR Services Operations Sites. Achievements1.Proposed and implementation of welfare activities2. Designed and use of report of record of employee’s overtime Show less
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HR Data Management Administrator
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Jul 2021 - Dec 2021
Responsible for the accurate and timely execution of employee event data changes incluiding reviewing, transacting or answering escaleted inquires on personal data change request including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with polices, procedures and service level agreements.Responsibilities:-Champions a customer-focused culture to leverage broader Bank relationships, systems and knowledge -Enters/processes employee and/ot job data changes in HR systems throughout the employee lifecycle events-Responds to inquires pertaining to specific employee lifecyle events by producing documents using available data and populating templates-Ensures data accuracy and integrity of employee records through established internal control mechanisms -Runs regular daily/weekly reports to assess perfomance against standard procedures and service level agreements-Seek sopportunities to improve operational effectiveness and propose recomendations to Managers, Employee lifecycle and Senior Managers Show less
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Universidad de Los Andes
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Colombia
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Higher Education
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700 & Above Employee
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Employee Benefits Specialist
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Nov 2019 - Sep 2020
Administration of the benefits offered, promoting the best schemes that maximize the benefits to contribute to the balance between work and quality of life of teachers, employees and their families.Responsibilities:• Identify, propose and document, processes and practices of benefits• Analyze the behavior and use of the benefits offered • Receive, analyze and response to the requests for access to benefits• Analyze current benefits and propose adjustments to the portfolio • Design the communications and marketing plan for the benefits• Build and execute the budgetAchievement:• Implement a new benefit for employees who have pets Show less
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Structure and Position Consultant
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Aug 2019 - Nov 2019
Update structures, charge map and register changes in SAP-OM in order to support the processes and decisions of the Units.Responsabilities:• Update information related to structure, positions and organizational mapping of Administrative Units• Keep job descriptions and profiles updated • Manage the OM-SAP Structure• Keep updated institutional lists
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Human Resources Labor Relations Consultant
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Apr 2017 - Nov 2019
Manage administrative and financial activities, with special emphasis on monitoring the unit's expense control, training programs and the technical process of all physical documents that must be discussed in the Labor RecordsResponsibilities:• Manage administrative and teaching staff development programs• Prepare and process payments and money orders for personal development programs• Manage the payment to suppliers of the Directorate of Human Management and Organizational Development• Manage the fixed assets of the Human Management Directorate• Generate and analyze training and training reports• Review, execute and monitor the University's labor histories digitization project• Review, execute and monitor the budget of the areaAchievements:• Execute the project of digitizing all the documents that belong to the work histories from 1941 to 2019 Show less
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Human Resources Development Consultant
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Aug 2016 - Apr 2017
Responsabilities:•Administrative management of the personal development programs for administrative employees and teaching staff• Elaborate and process payments and drafts of personal development programs • Generate and analyze training and performance evaluation reports• Coordinate Onboarding process• Coordinate the logistics of trainings • Actively support on Managers Leadership Program• Manage and follow up the competency program management • Review, implement and follow-up the performance management process for development Show less
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SABMiller
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Food & Beverages
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700 & Above Employee
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HR BPA
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Jul 2015 - Dec 2015
Responsibilities: • Review the budget of the area • Actively participation in projects of new SABMiller societies in Panama and Colombia • Support testing in SAP HCM module for Bavaria and their new societies • Analyze reports of payroll management and time management module in SAP HCM Responsibilities: • Review the budget of the area • Actively participation in projects of new SABMiller societies in Panama and Colombia • Support testing in SAP HCM module for Bavaria and their new societies • Analyze reports of payroll management and time management module in SAP HCM
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Hewlett-Packard
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United States
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Information Technology & Services
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300 - 400 Employee
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Customer Data Management Specialist
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Jul 2014 - Apr 2015
Responsibilities: • Manage the integrity of corporate information of customer accounts globally to HP, responsible for data integrity trough audits following HP internal process. • Approve the creation of corporate accounts for HP business unit. Achievements: • I completed the training program with outstanding performance. I achieved it in the shortest period of time beating the historical record. • I managed the quality of information of 124 corporate accounts, with an efficiency indicator 100% Show less
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Halliburton
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United States
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Oil and Gas
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700 & Above Employee
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Administrator I- Document Mgmt. - Área de Consulting and Project Management
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Dec 2012 - Jun 2013
Junior Analyst. Administrative support tasks and activities of human resources and staff development for the Department of Consulting and Project Management.Responsibilities:• Actively participate in recruitment processes.• Monitor performance evaluations and promotions of staff.• Generate reports of days worked in oil fields in the area of personnel.• Generate and analyze periodic reports of quality indicators.• Track occupational medical examinations and disability.Achievements:• Implemented the competency program aiming to accomplish the company’s goal • Implemented the Course Certifications Matrix Show less
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Intern Training and Development - Human Resources
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Jun 2012 - Dec 2012
Intern in the Training and development department in the area of human resources.Responsibilities:• Coordinate the logistics of new employee’s induction and Hygiene, safety and Environment Week as well as give the introductory speech of it.• Coordinate the logistics of in house courses• Validate the requirements of promoting company personnel • Approve the refund to the staff on English courses and educational assistance• Generate training agreements for specific courses• Request suppliers specific courses for employeesAchievements:•Developed a system to monitor the cost of internal courses vs the return expected.•Designed a database for the products services lines in relation with the courses certifications•Created the company investment report of trainings outside the country. Show less
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Education
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2023 - 2023
Pontificia Universidad Javeriana
Coaching and Leadership, Coaching and Leadership -
2021 - 2022
EUDE Business School
Master's degree, Human Resources Management/Personnel Administration, General -
2016 - 2017
Universidad del Rosario
Especialista en Gerencia de Gestión Humana y Desarrollo Organizacional, Human Resources Management/Personnel Administration, General -
2014 - 2014
Camara de Comercio de Bogotá
Diplomado en Gerencia de Proyectos basado en el PMI, Project Management -
2009 - 2013
Pontificia Universidad Javeriana
Bachelor of Business Administration (BBA), Business Administration and Management, General
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