Experience

AJUNTAMENT DE MARTORELL

• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Feb 2021 - Present

  Land law, Building permit/ license and urban planning communication, urban planning certificates, Notifications, citizen information and care, - technician's and engineer's agenda, housing statistics, Procurement, Drafting of technical reports and licences Land law, Building permit/ license and urban planning communication, urban planning certificates, Notifications, citizen information and care, - technician's and engineer's agenda, housing statistics, Procurement, Drafting of technical reports and licences



Pihernz Comunicaciones

• Spain
• Wholesale
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2019 - Jan 2021

  Website and e-mail management, Price control and statistics with Excel: dynamic tables, start macros, Data Management and file support, Finance department support, Client orders and supplier purchases, Import expenses control, Logistics, Content management on social networks, International client’s training Website and e-mail management, Price control and statistics with Excel: dynamic tables, start macros, Data Management and file support, Finance department support, Client orders and supplier purchases, Import expenses control, Logistics, Content management on social networks, International client’s training



Macro

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Receptionist

  • May 2019 - Jun 2019

  Customer Service, Meeting Rooms Reservation, E-mail and Mail management, Incident resolution with ERP Concept Evolution, Stationery management and support to Facilities Team. Customer Service, Meeting Rooms Reservation, E-mail and Mail management, Incident resolution with ERP Concept Evolution, Stationery management and support to Facilities Team.



Viajes El Corte Ingles

• Travel Arrangements
• 700 & Above Employee

• Corporate Travel Consultant

  • 2017 - 2018

  Corporate travel team member, I have organized travel for companies such as Caixabank, La Roca group, Coca-Cola company. Group reservations and events management. I have dealt with tour operator enquirers, administrative support and personalized client service. Ensure excellent service and recognition to all agency clients. Corporate travel team member, I have organized travel for companies such as Caixabank, La Roca group, Coca-Cola company. Group reservations and events management. I have dealt with tour operator enquirers, administrative support and personalized client service. Ensure excellent service and recognition to all agency clients.



eDreams ODIGEO

• Spain
• Technology, Information and Internet
• 700 & Above Employee

• Leisure & Corporate Travel Consultant

  • Mar 2014 - Nov 2016

  Customer service representative in English and Spanish, Use of GDS (Amadeus, Galileo), Complaint Handling, Sales, Civil Aviation Law, Reservation Management (hotels, regular and low-cost flights reservations). Customer service representative in English and Spanish, Use of GDS (Amadeus, Galileo), Complaint Handling, Sales, Civil Aviation Law, Reservation Management (hotels, regular and low-cost flights reservations).



Tierras Polares Viajes y Expediciones

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Internship

  • Jul 2012 - Sep 2012

  Guide assistant for the routes in Iceland and Greenland. Internship in the Leif Eriksson Hostel (Greenland): kitchen assistant, waitress, phone assistance, delaying with the client… Guide assistant for the routes in Iceland and Greenland. Internship in the Leif Eriksson Hostel (Greenland): kitchen assistant, waitress, phone assistance, delaying with the client…



mediumhoteles

• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jun 2011 - Jun 2012

  Check-ins, check-outs, reservations and rate and billing management, cash up and Internet Distribution Systems management. Check-ins, check-outs, reservations and rate and billing management, cash up and Internet Distribution Systems management.



Institut Català de la Salut

• Spain
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Secretary

  • Sep 2009 - Jun 2011

  Daily operations management with the SAP software, liaising with patients, programing appointments and surgeries, pharmacy request, patient admission in emergency department and information desk. Daily operations management with the SAP software, liaising with patients, programing appointments and surgeries, pharmacy request, patient admission in emergency department and information desk.



Prosegur

• Spain
• Security and Investigations
• 700 & Above Employee

• Security Assistant

  • Sep 2009 - May 2011

  Customer service at the security control of the airport (new terminal T1), checking boarding passes and controlling the flow of the passengers... Customer service at the security control of the airport (new terminal T1), checking boarding passes and controlling the flow of the passengers...



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Receptionist

  • May 2010 - Aug 2010

  Making reservations, handling clients, organizing files, operating cash register, general hospitality duties in hotel bar, use of Outlook, Oracle, and Merlin Making reservations, handling clients, organizing files, operating cash register, general hospitality duties in hotel bar, use of Outlook, Oracle, and Merlin



CETA Escola Universitària de Turisme

• Spain
• Higher Education
• 1 - 100 Employee

• Assistant scholar

  • Sep 2009 - May 2010

  Erasmus students tourist guide, tours creation and development and events organization. Erasmus students tourist guide, tours creation and development and events organization.



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Administrative Assistant

  • Jun 2007 - Aug 2007

  Secretary Internship: Insurance management, online management, budget, pricing, Facturaplus skills. Secretary Internship: Insurance management, online management, budget, pricing, Facturaplus skills.