Experience

Manchester Public Schools
• Education Administration Programs
• 200 - 300 Employee
• Substitute Teacher

  • May 2019 - Present


State of Connecticut - Department of Revenue Services

• Tax Clerk

  • Mar 2001 - Apr 2017

  Entered and retrieved data on computer terminals; prepared and maintained, logs, records and files; processed queries on documents requested. Answered and transferred phone calls; reviewed and took messages; resolved multiple requests for information and/or provided direct assistance over the telephone. Copied and collated materials; prepared routine forms and correspondence making minor revisions and additions; performed a variety of processing tasks - sorting, numbers, codes and filed materials. Made changes per instructions or as authorized; verified information through cross-referencing of existing computer and/or manual files. Show less



Capital Community College

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Counselor

  • 2005 - 2011

  Scheduled individual meetings between counselors and students throughout the year. Assisted counselors with submitting all school supporting material for all college applications. Maintained a record of all college applications through each stage of the college process. Scheduled and publicize college representatives. Engaged in professional development opportunities. Made all arrangements (facilities, food, tech assistance) for college counseling events for students, parents, and faculty. Performed the functions of a receptionist/coordinator for the college counseling office. Show less



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Customer Service Representative

  • 1998 - 1999

  Delivered orientation calls to new members. Screened patients using targeted intervention business rules and processes to identify needed medical services; made appropriate referrals to medical services staff and coordinated the required services in accordance with the benefit plan. Provided support services to team members by answering telephone calls, researching information and resolving problems. Delivered orientation calls to new members. Screened patients using targeted intervention business rules and processes to identify needed medical services; made appropriate referrals to medical services staff and coordinated the required services in accordance with the benefit plan. Provided support services to team members by answering telephone calls, researching information and resolving problems.