Carol Ernst
Lead Consultant at NTT DATA DACH- Claim this Profile
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Deutsch Native or bilingual proficiency
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Englisch Full professional proficiency
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Französisch Full professional proficiency
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Spanisch Limited working proficiency
Topline Score
Bio
Credentials
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Salesforce Certified Administrator (SCA)
Salesforce -
Salesforce Certified Community Cloud Consultant Certification
Salesforce -
Salesforce Certified Platform App Builder Certification
Salesforce -
Salesforce Certified Sales Cloud Consultant
Salesforce
Experience
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NTT DATA DACH
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Germany
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IT Services and IT Consulting
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700 & Above Employee
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Lead Consultant
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Sep 2022 - Present
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CB Ernst Consulting
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Zurich, Switzerland
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Independent Consultant
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Apr 2020 - Aug 2022
Freelance Salesforce Consultant, supporting with Salesforce Solutions Architecture and related topics. Freelance Salesforce Consultant, supporting with Salesforce Solutions Architecture and related topics.
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NTT DATA
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Japan
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IT Services and IT Consulting
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700 & Above Employee
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Lead Consultant
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Sep 2020 - Jun 2021
Solution Architect / Technical Architect on Salesforce-centered projects Solution Architect / Technical Architect on Salesforce-centered projects
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Vera Solutions
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Consultant / Solutions Architect
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Sep 2018 - Mar 2020
Vera Solutions is a social enterprise and Certified B Corporation® providing cloud and mobile solutions that help social sector organizations better track their impact, streamline their operations, and create feedback loops that put data in the hands of those who need it. Learn more at www.verasolutions.org.
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Senior Consultant
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Jan 2018 - Sep 2018
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Consultant
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Jan 2017 - Dec 2017
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Associate Consultant
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Jun 2016 - Dec 2016
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Project Manager
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May 2013 - Mar 2015
Taskforce occupational pension plans- Managed a team of 10-15 student trainees- Analysed 5-year company strategy and business processes in other business units, made recommendations- Carried out strategic research in collaboration with the University of St.Gallen (HSG)Debt collection & settlement- Ensured efficient functioning of business processes, including business analysis as well as design and implementation of technical solutions and company policies- Supervised and coached debt collection team leader in Zurich, supported in management of debt collection officers- Implemented an effective change management strategy and integrated a business unit into a new professional culture focused on quality and transparency- Coordinated with external stakeholders, other organisational areas and branch offices for all project activities- Carried out strategic planning activities, including definition of priorities and allocation of resources- Ensured effective project communication, carried out employee trainings
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Student Trainee
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Mar 2013 - May 2013
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globegarden
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Switzerland
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Education Management
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1 - 100 Employee
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Project Manager IT & Innovation
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Jan 2012 - Dec 2012
- Lead the development of a new management information system, including design, development and adoption- Defined project goals, planned and organized all project activities, controlled project process- Communicated with and mediated between stakeholders, including employees, management and suppliers- Procured technology services (system development, software and hardware support, infrastructure services)- Introduced measures to promote innovation in the company
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Analyst
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May 2011 - Dec 2011
- Developed design and in-depth technical specification for a new management information system- Analysed business strategy and processes, made recommendations for improvements- Compiled employee guidelines and manuals for operational and executive levels
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Intern
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Oct 2010 - Apr 2011
- Developed pricing strategies for high end business clients- Supported client services and marketing division
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Bhoruka Charitable Trust
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Rajasthan, India
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Microfinance and Education Volunteer
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Jul 2009 - Sep 2009
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Education
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University of Zurich
Master of Science - MS, Data Science -
Universität St.Gallen - Hochschule für Wirtschafts-, Rechts- und Sozialwissenschaften
Bachelor of Arts (B.A.), International Affairs -
Universität St.Gallen - Hochschule für Wirtschafts-, Rechts- und Sozialwissenschaften
Bachelor of Arts (B.A.), Betriebswirtschaftslehre -
Kantonsschule Zürcher Unterland
Matura, Latin Language and Literature -
Trailhead by Salesforce