Experience

Love Teeth Dental Practice

• United Kingdom
• Wellness and Fitness Services

• Lead Clinical Manager

  • Nov 2018 - Present



Epsom Dental Care

• United Kingdom
• Medical Practices

• Practice Manager

  • Aug 2014 - Sep 2018

  Compliance * Work with the principal to ensure compliance with his GDC conditions of practice (conditions revoked February 2016) * Undertake audits to check compliance with statutory requirements for record keeping and radiography * Undertake patient satisfaction surveys to improve standard of care and service delivery to patients * Implement Friends and Family Test to comply with NHS requirements * Review and act upon patients’ comments, suggestions and feedback * Complaints manager * Responding to patient data access requests, ensuring compliance with the Data Protection Act Finance * Work with the principal to ensure the efficient and effective management of the practice * Ensure adherence and monitor performance against the business plan * Maintain financial information and provide suitable audit and financial reporting systems * Develop and maintain suitable systems for sales and purchase ledgers and financial reconciliation * Produce monthly management accounts and discuss the practice performance with the principal * Develop budgets, and control capital purchases and the inventory * Ensure all monies are banked appropriately and ensure effective credit control methods are in place including payments of invoices and collection of outstanding debts * Oversee the payroll function and arrange for the timely payment of salaries and payments to all team members including performers Administration * Manage the practice premises, insurances and its security * Develop and keep up-to-date all practice policies and procedures, train practice staff in their use and ensure that the relevant procedures are followed at all times * Manage implementation of the practice clinical governance system * Ensure maintenance and back-up of the practice computer system * Develop and implement the practice marketing plan * Control inventory and stock ordering system



General Dental Council

• United Kingdom
• Public Safety
• 200 - 300 Employee

• Fitness to Practise Panel Member

  • Sep 2007 - Dec 2017

  * Applying professional knowledge and experience * Making reasoned, robust and impartial decisions constructively as part of a team about a dental professionals' fitness to practise * Working within a legislative framework * Assimilating evidence in a fair and balanced way and arriving at objective and reasoned decisions * Analysing large-volume, complex information quickly and effectively whilst paying attention to detail * Communicating clearly and listening attentively to others, having regard for others' views * Behaving in a fair, balanced and non-discriminatory fashion, gaining the trust and confidence of all parties



Perfect Smile

• Italy
• Wellness and Fitness Services

• Practice Manager

  • May 2014 - Jul 2014



Portmore Dental

• United Kingdom
• Dentists
• 1 - 100 Employee

• Consultant in Clinical Governance and CQC

  • Nov 2013 - Apr 2014

  * CQC Registered Manager * Developing, organising and implementing an action plan to achieve compliance with CQC standards and clinical governance * Ensuring all of the dental team are fully engaged in preparing for a CQC inspection * Developing and implementing an inspection plan, so all members of the team are aware of their roles and responsibilities * Drafting policies and protocols and implement audits to demonstrate CQC compliance and oversee the management of these systems * Providing training for the dental team in clinical governance and CQC Essential Standards in Quality and Safety * Meeting with the inspector on the day of the inspection, demonstrating compliance by reference to policies, procedures and audits * Analysing feedback and manage the implementation of any actions outstanding



The Denture and Implant Clinic Limited

• Group Practice Manager

  • Nov 2008 - Dec 2013

  CQC Registered Manager Responsible for the growth and management of the practices in the key areas of finance, personnel, health and safety, stock control and clinical governance. CQC Registered Manager Responsible for the growth and management of the practices in the key areas of finance, personnel, health and safety, stock control and clinical governance.



Dental Rooms

• United Kingdom
• Hospitals and Health Care

• Practice Manager

  • Feb 2005 - Nov 2008



Southern Cross Dental LLP

• Dental Nurse

  • Jan 2003 - Feb 2005



Cedar Dental Care

• Medical Practices

• Dental Nurse

  • May 2003 - Nov 2004



Wimbledon Orthodontic Practice

• United Kingdom
• 1 - 100 Employee

• Head Dental Nurse

  • Feb 2002 - Jan 2003



SURBITON SMILE CENTRE LIMITED

• United Kingdom
• Hospitals and Health Care

• Dental Nurse

  • May 2001 - Feb 2002