carol Basemera

Customer Relations Manager at EMCEE PORTAL
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Contact Information
us****@****om
(386) 825-5501
Location
UG

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Experience

    • 1 - 100 Employee
    • Customer Relations Manager
      • Jan 2020 - Present

      1.Building and maintaining profitable relationships with key customers. 2.Overseeing the relationship with customers handled by my team. 3.Resolving customer complaints quickly and efficiently. 4. Keeping customers updated on the latest products in order to increase sales. 5. Meeting with managers in the organization to plan strategically. 6.Expanding the customer base by up selling and cross-selling. 7.Understanding key customer individual needs and addressing these. 8. Knowing your competition and strategizing accordingly.

  • INSTA WASH UGANDA
    • Kampala, Uganda
    • Business Development Executive
      • Mar 2020 - Present

      1. Arrange business meetings with prospective clients so as to promote the company's brand and services. 2. Acquire new business accounts through networking and outreaches targeted at potential new clients while setting goals to ensure that sales quotas are met. 3.Collaboration with management on sales goals, planning and business forecasting, maintaining short and long term business development plans consistently. 1. Arrange business meetings with prospective clients so as to promote the company's brand and services. 2. Acquire new business accounts through networking and outreaches targeted at potential new clients while setting goals to ensure that sales quotas are met. 3.Collaboration with management on sales goals, planning and business forecasting, maintaining short and long term business development plans consistently.

    • Germany
    • Machinery Manufacturing
    • 700 & Above Employee
    • Business Development Executive
      • Feb 2018 - Dec 2018

Education

  • UGANDA MANAGENT INSTITUTE
    CERTIFICATE, CUSTOMER CARE AND PUBLIC RELATIONS
    2011 - 2011
  • UGANDA CHRISTIAN UNIVERSITY
    Bachelor's degree in Library and Information Science, Management Information Systems, General
    2008 - 2011
  • APTECH Computer Education
    CERTIFICATE, Management Information Systems, General
    2007 - 2008

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