Experience

Conduent Legal and Compliance Solutions

• Legal Services
• 1 - 100 Employee

• Customer Advisor

  • Jul 2017 - Present

  Managed interactions with patients and the insured for a significant portion of the U.S. healthcare industry Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns Maintained up-to-date knowledge of the agency's policies regarding payments, returns and pre-authorization Adapted well to new processes and systems for increasing customer service satisfaction. Guaranteed positive customer experiences and resolved all customer complaints Show less



NorthgateArinso, Inc.

• United States
• 1 - 100 Employee

• Consumer Consulting Temp

  • Sep 2015 - Mar 2016

  Assisted with managing and updating State of Florida employee accounts Ability to effectively communicate information and ideas in writing and verbally Established standards and oversaw implementation Call/Email/Case/Chat Resolution Confirm customer understanding of the solution and provide additional customer assistance/education, as needed Assisted with managing and updating State of Florida employee accounts Ability to effectively communicate information and ideas in writing and verbally Established standards and oversaw implementation Call/Email/Case/Chat Resolution Confirm customer understanding of the solution and provide additional customer assistance/education, as needed



Dillard's Inc./Bare Escentuals

• Business Manager

  • Feb 2012 - Dec 2014

  Responsible for overseeing and supervising a company's activities and employees Ensuring that direct reports are properly trained in job duties Led the modeling, planning and execution of all new trending products Recommended innovative alternatives to generate revenue and reduce unnecessary costs Organized weekly sales reports for sales Increased volumes by 42% by up selling products Responsible for overseeing and supervising a company's activities and employees Ensuring that direct reports are properly trained in job duties Led the modeling, planning and execution of all new trending products Recommended innovative alternatives to generate revenue and reduce unnecessary costs Organized weekly sales reports for sales Increased volumes by 42% by up selling products



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Document Control Specialist

  • Mar 2008 - Dec 2010

  Took information from different locations and entered it into an electronic data system for storage and analysis Reviewed files to check for complete and accurate information Looked up information with computer programs Wrote professional business correspondence Took information from different locations and entered it into an electronic data system for storage and analysis Reviewed files to check for complete and accurate information Looked up information with computer programs Wrote professional business correspondence