Case Manager

• Jul 2020 - Present

Design Manager

• Feb 2019 - Present

FULGENT ECommerce Solutions assists clients to achieve their goals through our customized website design! FULGENT offers support with starting/redoing a website; from a small blog, to a large company. We can build you a custom tailored online presence; an advanced and robust website within your budget. We help our clients with setting up e-commerce via Ebay, Amazon, Facebook, and other online platforms. We strive to set up our customers for their best success! FULGENT ECommerce Solutions assists clients to achieve their goals through our customized website design! FULGENT offers support with starting/redoing a website; from a small blog, to a large company. We can build you a custom tailored online presence; an advanced and robust website within your budget. We help our clients with setting up e-commerce via Ebay, Amazon, Facebook, and other online platforms. We strive to set up our customers for their best success!

Ecommerce Manager

• Jan 2019 - Present

eCommerce manager; design and implementation. Assisting in store and online. eCommerce manager; design and implementation. Assisting in store and online.

Service Studio Representative-Customer Service Rep.-Trainer

• Apr 2016 - Nov 2018

Serve as subject matter expert and connection between the customer and various internal departments in a high volume, fast paced environment. Managing multiple priorities with exceptional attention to detail for an internationally recognized leader in providing graphically designed standardized forms to the healthcare, financial, and industrial markets. Responsible for initiating and maintaining customer contacts; database and call log entries, processing customer orders; addressing customers’ technical, delivery, and inventory concerns; educating customers in implementation and utilization of product. Direct training and remote support to overseas customer service trainees.

Owner–Operator Automotive Detail Business

• Oct 2003 - Sep 2015

Self-employed provider of premium automotive detailing to luxury auto clientele. Managing a team of 5 workers that I employed and trained. Self-employed provider of premium automotive detailing to luxury auto clientele. Managing a team of 5 workers that I employed and trained.

Automotive Detail Department Manager; Assistant Appraiser, Mechanical Advisor, and Detailer/Porter

• Oct 2003 - Apr 2013

Automotive detailing of luxury and exotic used and lease return vehicles to like-new condition; vehicle deliveries; customer service; staff training and orientation; stock management; condition inspection of lease return, trade-in, and used vehicles; appraisals of auction and broker purchase vehicles for market value and repair/reconditioning costs; processing of vehicle title and tax documentation Automotive detailing of luxury and exotic used and lease return vehicles to like-new condition; vehicle deliveries; customer service; staff training and orientation; stock management; condition inspection of lease return, trade-in, and used vehicles; appraisals of auction and broker purchase vehicles for market value and repair/reconditioning costs; processing of vehicle title and tax documentation