Experience

Outpayce from Amadeus
• Spain
• IT Services and IT Consulting
• 100 - 200 Employee
• Regional Commercial Manager of Airline Solutions

  • Jan 2023 - Present

Comercia Global Payments
• Spain
• Financial Services
• 100 - 200 Employee
• Senior Corporate Account Manager

  • May 2020 - Jan 2023


Accelya

• India
• Financial Services
• 1 - 100 Employee

• • Jul 2015 - Jun 2018

  * Proactively planned, developed and managed account strategy, retention and organic growth for the assigned accounts: airlines and travel agents (HQ) based in Southern Europe, valued at +15M€.* Ensured contract execution, monitored service delivery, escalated delivery issues, requested improvements and tracked billing and collection for contracted services while effectively collaborating with Legal, Finance and Operations managers. * Coordinated and controlled both internal and external cross-divisional remote teams (Barcelona & India, +10-person team) during Revenue Accounting system deployment for Vueling Airlines, valued at +5M€. * Identified customer needs and requirements and provided support and guidance to IT to adapt the approach to customer and maximize success. Partnered with Sales Reps on identified opportunities.* Managed directly or through the Sales or Business Development organizations the targeting, sale, negotiation and contracting processes for additional products & services. Show less

• • Jan 2009 - Jun 2015

  Tasks while directly reporting to the Country Manager:* Led and managed the relationship with customers (large airlines from Europe, Asia and South America).* Planned and developed the Revenue Recovery Service implementation Project by coordinating several cross-functional teams for a successful deployment. * Analysed results and airline drivers for detection of opportunities in account development. * Modified production plan & agreed with the production team for resources allocation and deadlines.* Advised airline sales and revenue representatives on best practices. Suggested client extra revenue streams.* Kept track of the service to ensure optimum results within the established calendars.* Trained customer on business intelligence e-tools.* Carried out test process for potential clients: roles & responsibilities, project phases, standards and procedures, presentation of results to the customer, follow-up. Show less



PGA - Portugalia Airlines

• • Jul 2005 - Jul 2007

  * Developed and planned comercial proposals and roll-out activities for implementation of Nego Fares on corporate market in Center District (Spain).* Liaised with cross-divisional teams on key upselling & crosselling initiatives, IT and Marketing projects.* Negotiated annual Incentive Agreements with the main travel agents home based in Madrid up to +500K€.

• • May 1997 - Jun 2005

  * Daily sales calls and face-to-face meetings with Corporate Travel Managers, Procurement Directors, Tour Operators, e-commerce agencies and retail travel agencies.• Carried out market research for competition and sales performance analysis through eSmash & MIDT tools. • Created and presented Special Fares Agreements for clients. • Groups, allotments and individual bookings management and quotation. • Sales actions: Fam Trips, Workshops, trade fairs and product presentations.• Customer Service: complaints and refunds process. Show less